
Russell Veterinary Services
Pet HospitalTennesseeClaiborne CountyHarrogateWestmoreland Street
142 Westmoreland St, Harrogate, TN 37752, USA
4.0
I cannot speak highly enough of Russell Veterinary Services and the exceptional care they provided for our 110-pound German Shepherd, Max. From the moment we walked in, it was clear that this clinic goes above and beyond to ensure both pets and their owners feel comfortable, safe, and well-informed. Their professionalism, compassion, and attention to detail truly set them apart. Max has had a traumatic experience with a previous veterinarian, which left him extremely anxious and fearful. When I explained this to the staff at Russell Veterinary Services, they were incredibly understanding and accommodating. They took the time to listen to our concerns and tailored their approach to ensure Max felt as comfortable as possible. They even provided us with medication to administer two hours before the procedure to help him relax. Although I mentioned that the previous veterinarian had struggled to sedate Max, they assured me the medication would work and adjusted the dosage based on his estimated weight of 120 pounds. While the medication didn’t have the desired effect, the staff remained calm, professional, and ready to adapt. Upon arrival, I explained that Max was still alert and anxious, and the staff immediately sprang into action. Understanding his territorial and protective nature, they carefully muzzled him and took him through the back entrance to avoid further stress. The veterinarian was shocked that the initial medication hadn’t worked but quickly administered an IM injection and placed him in a dark, quiet room to help him relax. I was incredibly nervous, but their reassurance and expertise put me at ease. Within ten minutes, they called to let us know Max was asleep and that they had discovered a severe ear infection in both ears. They proceeded to clean his ears, apply medication, and provided us with a prescription to continue treatment at home. What truly stood out was their commitment to keeping us informed every step of the way. They called us promptly with updates, which was a must-have for us as it made us feel involved and reassured throughout the process. Their transparency and communication were exceptional. The staff at Russell Veterinary Services were not only highly skilled but also incredibly polite and compassionate. They treated Max with the utmost care and respect, and it was evident that they genuinely cared about his well-being. Their ability to handle a large, anxious dog like Max with such professionalism and patience is a testament to their expertise and dedication. I will be recommending Russell Veterinary Services to everyone I know. They exceeded our expectations in every way, and I am so grateful for the care they provided to Max. If you’re looking for a veterinary clinic that truly goes above and beyond, look no further than Russell Veterinary Services. They are simply the best!
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- (423) 869-5040
- russellvetservices.com
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Russell Veterinary Services Introduce
Welcome to the introduction of Russell Veterinary Services, your dedicated local Pet Hospital located at 142 Westmoreland St, Harrogate, TN 37752, USA. As a crucial part of the 'Pet Hospital' platform category, Russell Veterinary Services is committed to providing comprehensive and compassionate care for your beloved animal companions. Understanding the deep bond you share with your pets, we strive to create a comfortable and safe environment where they receive the highest standard of medical attention.
At Russell Veterinary Services, we understand that visiting a vet can sometimes be a stressful experience for both pets and their owners. That's why our clinic is designed to be welcoming and calming. While specific details about the clinic's ambiance aren't explicitly mentioned in the provided information, the positive feedback from customers highlights a focus on creating a comfortable and safe atmosphere. One reviewer specifically noted that from the moment they walked in, it was clear the clinic goes above and beyond to ensure both pets and owners feel comfortable and safe. This suggests a clean, organized, and pet-friendly environment where your animal can feel at ease.
As a full-service Pet Hospital, Russell Veterinary Services offers a wide range of services to cater to the diverse health needs of your pets. Based on the customer review, we can infer several key services provided:
- General Veterinary Care: This forms the foundation of our services, encompassing routine check-ups, vaccinations, and preventative care to ensure your pet's ongoing health and well-being.
- Diagnostics: The review mentions the discovery of a severe ear infection, indicating the availability of diagnostic tools and procedures to accurately identify health issues.
- Treatment of Illnesses: The prompt action taken to address the ear infection, including cleaning and medication, showcases our capability to treat various pet illnesses effectively.
- Sedation and Anesthesia: The clinic's experience in handling an anxious dog requiring sedation demonstrates their proficiency in this critical area, prioritizing the pet's comfort and safety during procedures.
- Medication Prescription: Following diagnosis, we provide necessary medications and prescriptions for continued care at home.
While the review doesn't detail every service offered, it's reasonable to expect a comprehensive Pet Hospital like Russell Veterinary Services to also provide services such as surgical procedures, dental care, and potentially emergency care. For a complete list of services, we encourage you to contact them directly.
Several features distinguish Russell Veterinary Services as a trusted choice for pet owners:
- Compassionate and Understanding Staff: The glowing review repeatedly emphasizes the staff's compassion, understanding, and politeness. Their ability to handle an anxious dog with patience and professionalism is a significant feature. They take the time to listen to owner concerns and adapt their approach accordingly.
- Professionalism and Expertise: The reviewer highlights the professionalism and attention to detail of the team. Their quick and effective response to the unexpected situation with Max's sedation demonstrates their expertise in handling various animal temperaments and medical needs.
- Clear and Prompt Communication: Keeping owners informed every step of the way is a priority at Russell Veterinary Services. The reviewer specifically appreciated the prompt updates, which fostered a sense of involvement and reassurance. This commitment to transparency is a key feature of their service.
- Adaptability: The willingness of the staff to adapt their approach when the initial sedation didn't work as expected showcases their flexibility and dedication to ensuring the pet receives the necessary care, even in challenging situations.
- Convenience: Another reviewer mentioned "quick service" and "easy to book," suggesting that Russell Veterinary Services values efficiency and accessibility for pet owners.
- Reasonable Pricing: The comment "reasonable price" indicates that they strive to offer quality care at a fair cost.
Regarding promotional information, the most compelling promotion comes directly from the positive experiences of their customers. The heartfelt testimonial about the care provided to Max serves as a powerful endorsement of their services. The reviewer explicitly states they will be recommending Russell Veterinary Services to everyone they know and concludes they are "simply the best." This word-of-mouth praise is invaluable. Additionally, the mention of "quick service," "easy to book," and "reasonable price" can be seen as promotional points highlighting convenience and affordability.
To summarize, Russell Veterinary Services, as a part of our Pet Hospital platform category, offers a welcoming environment, a range of essential veterinary services, and stands out due to its compassionate, professional, and communicative staff. Their commitment to adapting to the individual needs of each pet and keeping owners informed fosters trust and peace of mind. While no specific discounts or special offers were mentioned in the provided text, the positive reviews themselves act as a strong recommendation to local users seeking quality veterinary care for their beloved pets. We encourage you to reach out to them at (423) 869-5040 or +1 423-869-5040 to discuss your pet's needs and experience their exceptional care firsthand.
Russell Veterinary Services Photos










Russell Veterinary Services Location
Russell Veterinary Services
142 Westmoreland St, Harrogate, TN 37752, USA
Get directionsReviews
I cannot speak highly enough of Russell Veterinary Services and the exceptional care they provided for our 110-pound German Shepherd, Max. From the moment we walked in, it was clear that this clinic goes above and beyond to ensure both pets and their owners feel comfortable, safe, and well-informed. Their professionalism, compassion, and attention to detail truly set them apart. Max has had a traumatic experience with a previous veterinarian, which left him extremely anxious and fearful. When I explained this to the staff at Russell Veterinary Services, they were incredibly understanding and accommodating. They took the time to listen to our concerns and tailored their approach to ensure Max felt as comfortable as possible. They even provided us with medication to administer two hours before the procedure to help him relax. Although I mentioned that the previous veterinarian had struggled to sedate Max, they assured me the medication would work and adjusted the dosage based on his estimated weight of 120 pounds. While the medication didn’t have the desired effect, the staff remained calm, professional, and ready to adapt. Upon arrival, I explained that Max was still alert and anxious, and the staff immediately sprang into action. Understanding his territorial and protective nature, they carefully muzzled him and took him through the back entrance to avoid further stress. The veterinarian was shocked that the initial medication hadn’t worked but quickly administered an IM injection and placed him in a dark, quiet room to help him relax. I was incredibly nervous, but their reassurance and expertise put me at ease. Within ten minutes, they called to let us know Max was asleep and that they had discovered a severe ear infection in both ears. They proceeded to clean his ears, apply medication, and provided us with a prescription to continue treatment at home. What truly stood out was their commitment to keeping us informed every step of the way. They called us promptly with updates, which was a must-have for us as it made us feel involved and reassured throughout the process. Their transparency and communication were exceptional. The staff at Russell Veterinary Services were not only highly skilled but also incredibly polite and compassionate. They treated Max with the utmost care and respect, and it was evident that they genuinely cared about his well-being. Their ability to handle a large, anxious dog like Max with such professionalism and patience is a testament to their expertise and dedication. I will be recommending Russell Veterinary Services to everyone I know. They exceeded our expectations in every way, and I am so grateful for the care they provided to Max. If you’re looking for a veterinary clinic that truly goes above and beyond, look no further than Russell Veterinary Services. They are simply the best!
Mar 15, 2025 · C.C HigginsGreat vet. Quick service. Easy to book. Very personable. Reasonable price.
Apr 21, 2025 · Chandler SI've been using Dr. Russell's veterinary services for quite some time now. We have a small farm/homestead with two older horses, two working dogs, one old guard dog, a middle-aged cat, and "The Girls" for eggs. What I like about Dr. Russell is that he'll do a farm-call for a fee, and examine our very large working dogs and horses in one visit. Otherwise, we'd have to borrow a horse trailer and drag each of our 3 dogs in one-at-a-time. He's very caring, a great listener, and knowledgeable; covering all questions and concerns. This is very important to us, seeing that both of our horses are 28 years old. They are like my children, as I had none of my own; making them a major part of the family.
Jan 24, 2024 · Diane H HolycrossI have been to this clinic for about a year now since we moved up here for school. I have brought both of my dogs here for preventative care as well as serious problems requiring surgery. I absolutely love the care both Dr. Ramsey and Dr. Russell provide. They are patient with my dogs, which have anxiety at the vet, and are always willing to spend extra time to answer any questions you may have. All of the staff at this clinic are amazing and are always willing to help. I could not have asked for a better vet for my dogs and they always bring me a peace of mind whenever I have concerns. I cannot thank them enough!
Jun 26, 2024 · Deanna WilliamsGreat staff knowledgeable and happy to help. All 4 of my fur babies love the care they get from them here
May 09, 2025 · josh wickerPet Hospital

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