Rome Animal Hospital ico

Rome Animal Hospital

Pet HospitalNew YorkOneida CountyRomeLamphear Road

6161 Lamphear Rd, Rome, NY 13440, USA

4.0

I wish I could leave zero stars but I sadly can't. Not only did this animal hospital kill my dog cause of their irresponsible staff but they didn't even call to get my animal to the right doctor. My poor baby was only 6. Please train your employees better so they know how to read an X-ray properly.

Ava Farruggia
  • Overview
  • (315) 337-1470
  • vcahospitals.com

Hours

Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed

Welcome to Rome Animal Hospital

Welcome to Rome Animal Hospital, a Pet Hospital located at 6161 Lamphear Rd, Rome, NY 13440, USA, serving the local community with veterinary care for their animal companions. As a provider within the Pet Hospital category, Rome Animal Hospital aims to address the health and well-being needs of pets in the area. The available customer reviews offer a mixed perspective, highlighting a perceived intuitiveness regarding animal needs alongside serious concerns about staff responsibility and the cost of services.

Information regarding the specific environment of Rome Animal Hospital is limited in the provided reviews. Typically, a Pet Hospital environment includes a reception area for clients and their pets, examination rooms where veterinary staff can assess animals, and potentially other areas for procedures such as surgery, imaging (like X-rays), and housing for animals requiring hospitalization. The lack of specific comments on the facility's ambiance or design makes it difficult to provide a detailed description. However, it is reasonable to expect a standard veterinary clinic setup to facilitate the provision of medical care for pets.

The services offered at Rome Animal Hospital are not explicitly detailed in the limited reviews. However, as a Pet Hospital, it can be inferred that they provide a range of common veterinary services. These typically include routine wellness examinations, vaccinations, parasite prevention and control, and treatment for illnesses and injuries. The mention of an X-ray in a highly critical review suggests that diagnostic imaging is likely among the services offered. Additionally, based on the comment about intuitiveness regarding animal needs, the hospital likely provides consultations, diagnoses, and treatment plans tailored to individual pets. To obtain a comprehensive list of all services provided, including any specialized treatments or surgical capabilities, direct contact with the hospital would be necessary.

One notable feature mentioned in a positive, albeit brief, review is the perceived intuitiveness of the staff regarding an animal's needs. This suggests that some clients feel the veterinarians and other personnel at Rome Animal Hospital possess a strong ability to understand and respond to the health concerns of their pets. This intuitive approach can be valuable in diagnosing and treating conditions effectively, as it implies a keen observational skill and a deep understanding of animal behavior and physiology. However, this positive aspect is significantly overshadowed by a grave accusation in another review.

A critical and deeply concerning review alleges that the hospital's "irresponsible staff" caused the death of the reviewer's six-year-old dog due to an inability to "read an X-ray properly." The review further states that the hospital did not even call to get the animal to the "right doctor." This is a very serious accusation that raises significant concerns about the competency and protocols of the staff at Rome Animal Hospital. While it is important to consider that this is a single account, such an allegation should be noted and treated with due seriousness by potential clients. The reviewer's plea for better staff training underscores the potential severity of the issues raised.

Another feature mentioned in the reviews is the cost of services. A client noted that while they felt the hospital staff were "very intuitive about your animals needs," the "only thing is the price is very costly." This indicates that while some aspects of the care may be appreciated, the expense associated with treatment at Rome Animal Hospital could be a significant factor for pet owners to consider. It is advisable for potential clients to inquire about the estimated costs of services upfront to make informed decisions about their pet's care and budget.

Currently, there is no promotional information available in the provided reviews for Rome Animal Hospital. Pet Hospitals sometimes offer discounts for new clients, wellness packages, or seasonal promotions. Whether Rome Animal Hospital engages in such practices cannot be determined from the limited information available. Local users would need to contact the hospital directly to inquire about any current promotions or special offers.

For local users in Rome, NY, considering Rome Animal Hospital for their pet care needs, it is essential to acknowledge the starkly contrasting feedback in the available reviews. While one client felt the staff were intuitive about animal needs, another shared a devastating experience alleging staff irresponsibility leading to the death of their pet. Additionally, a concern was raised about the potentially high cost of services. These conflicting perspectives suggest that experiences at Rome Animal Hospital may vary significantly. Potential clients should weigh these points carefully and consider seeking further information or perhaps a second opinion before entrusting their pet's care to this facility.

To gain a more comprehensive understanding of Rome Animal Hospital, its services, protocols, and staff, local pet owners are strongly encouraged to contact them directly at (315) 337-1470 or +1 315-337-1470. Speaking with the hospital administration or veterinary staff may provide further insight into their practices and address any concerns arising from the negative review. Visiting the location at 6161 Lamphear Rd, Rome, NY 13440, USA, might also allow potential clients to assess the environment and interact with the staff firsthand. Given the serious nature of the negative feedback, thorough due diligence is warranted.

In conclusion, Rome Animal Hospital in Rome, NY, presents a complex picture based on limited online reviews. While one client appreciated the intuitive care provided, a critical review makes a severe allegation of staff irresponsibility with fatal consequences, and another notes the high cost of services. Potential clients should be aware of these contrasting viewpoints and exercise caution when considering this Pet Hospital for their animal care needs. Further investigation and direct communication with the hospital are strongly recommended to make an informed decision.

Rome Animal Hospital Photos

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Rome Animal Hospital Location

6161 Lamphear Rd, Rome, NY 13440, USA

Reviews

I wish I could leave zero stars but I sadly can't. Not only did this animal hospital kill my dog cause of their irresponsible staff but they didn't even call to get my animal to the right doctor. My poor baby was only 6. Please train your employees better so they know how to read an X-ray properly.

May 16, 2025 · Ava Farruggia

I feel like they're very intuitive about your animals needs.The only thing is the price is very costly

May 15, 2025 · Traci Bartlett

Been here three years. They are taking new clients but couldn’t see my German shepherd who is in pain. Wanted me to wait 5 weeks For an appointment and on a waitlist. Seriously, What the hell are they thinking? Taking this the whole way up to corporate in California. And they say they care about your pet! They have become a sad train wreck. Save yourself the money and the poor care you will receive for your pet. Oh and they couldn’t care less about WHY I left them - clearly no attempt to get better by receiving and acting on feedback. Whoever manages this organization - shame on you! Not sure what occupation they would be good at but clearly they have become a joke as vets. Very sad but I’m out of there.

Feb 22, 2024 · Kathy Cortellessa

I have been a client for 25 years and the service has been getting worse in the last 5 years. Trying to make an appointment and getting told I can have it 3 months from now is unexceptable. I was told they only have 2 doctors available that is why there is such a long waiting time. Hire more doctors, you just lost a client.

Jan 13, 2025 · Brian Gripko

I wanna start out and say that the staff at this clinic have been great to me and I plan on using them still for my animal (fur babies haha) medical needs. However, my issue that I have with this clinic, and to me it is a pretty big deal is that this clinic is closed on the weekends. About a week ago on a Saturday, Mango (my child) passed away. I found him unresponsive when I came home from work. This was completely shocking since we had just come from this clinic 2 weeks prior with a clean bill of health. When I called the clinic's number I was met with an automated voicemail redirecting me to call another clinic for emergencies. Come to find out that this other clinic (which was also very helpful and great during this time) was in Syracuse. Which to me is not ideal in this situation. I can not say that if Rome Animal Hospital had been open Mango would still be alive but I do know that having to drive a minimum of 30 minutes to get to another clinic only resulted in doing more harm. I understand that there are so many people working at this clinic and you may not have the manpower to be open like you are during the week but I think if there was a way to triage the more serious emergencies like being unresponsive, bleeding out, etc locally while letting the other clinic handle the less severe emergencies. Then maybe this could have had a different outcome. I hope that you consider this to help potentially prevent another situation like mine. Thank you for your time.

Jun 07, 2024 · Beau Dutro

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