Rolling Hills Animal Hospital

Welcome to Rolling Hills Animal Hospital, a Pet Hospital located at 714 Pearl Rd # B, Brunswick, OH 44212, USA. You can reach them at phone number (330) 225-6336 or mobile phone +1 330-225-6336. As a local veterinary care provider, Rolling Hills Animal Hospital aims to serve the pet health needs of the Brunswick community. While specific details about the clinic's environment aren't extensively available online, it's typical for pet hospitals to have examination rooms, areas for procedures, and potentially waiting and reception spaces. However, it's important to note that one customer review provided a concerning description of the clinic's cleanliness and organization.

As a Pet Hospital, Rolling Hills Animal Hospital likely offers a range of veterinary services. Based on general practices, these may include:

• Wellness Exams: Routine check-ups to monitor your pet's health and administer preventative care.
• Vaccinations: Providing necessary vaccines to protect your pet from various diseases.
• Sick Animal Care: Diagnosis and treatment when your pet is unwell.
• Surgery: Offering surgical procedures as needed.
• Dental Care: Addressing your pet's oral health.
• Emergency Services: Handling urgent medical situations.

However, it is crucial to consider the information provided in the customer reviews to gain a more nuanced understanding of the potential environment and service quality at Rolling Hills Animal Hospital.

One detailed negative review described several concerning aspects of a routine visit. The reviewer mentioned rude phone communication when scheduling an appointment that was supposed to be free. Upon arrival, there was a significant wait. The examination itself was described as brief, consisting mainly of a weight check and a quick listen with a stethoscope. The reviewer stated that the veterinarian was dismissive of questions, did not provide cost estimates for recommended vaccines, and administered injections quickly, allegedly before explicit consent was given. Alarmingly, the review also recounted the dog falling off the exam table due to inadequate restraint, used needles being left uncapped on the counter (a significant health risk), and a paperboard box containing dirty medical instruments in the exam room. Furthermore, the reviewer claimed to have seen "absolutely filthy" areas resembling operating rooms through open doors, with medical supplies falling off shelves, creating an "unsafe and unhygienic" environment that felt "off." This reviewer strongly advised others to avoid the clinic based on these observations.

Conversely, a different review offered a highly positive account, stating that the vet is "amazing" and had helped them twice in emergencies, once when a dog was euthanized and another time when their cat needed emergency surgery. This reviewer noted that their cat recovered quickly without issues and praised the clinic's flexibility and kindness in helping even when they weren't regular patients. They also commented that the staff is always friendly, even when busy, and described the vet as "nice and caring," giving a 10/10 recommendation.

These starkly contrasting reviews present a challenge in objectively characterizing the environment and services of Rolling Hills Animal Hospital. One account paints a picture of unprofessionalism, poor hygiene, and inadequate care, while the other praises their emergency services, kindness, and the positive outcome of a surgery. It's possible that there have been changes in staff or practices over time, or that different individuals have varying experiences.

Without specific promotional information, it's difficult to comment on that aspect. However, the positive review could be interpreted as an endorsement of their emergency care capabilities and the compassionate nature of some staff members. The negative review, obviously, does not serve as a promotion.

For local users considering Rolling Hills Animal Hospital, it would be prudent to weigh these conflicting experiences. The detailed negative review raises serious concerns about safety, hygiene, communication, and consent during routine care. The positive review highlights positive experiences with emergency services and staff kindness. To make an informed decision, potential clients may want to contact the hospital directly to inquire about their current practices, cleanliness protocols, and the qualifications of their staff. Visiting the clinic for a preliminary meeting or a tour, if possible, might also help in forming a personal impression.

In conclusion, Rolling Hills Animal Hospital in Brunswick, OH, is a Pet Hospital with mixed reviews online. While one reviewer lauded their emergency services and compassionate care, another provided a detailed and concerning account of a routine visit involving issues with communication, consent, hygiene, and safety. Local users should consider these differing perspectives and conduct their own due diligence, potentially by contacting the clinic directly, to determine if it meets their standards for pet care.