
Roberts & Wendt Animal Hospital
Pet HospitalOhioCuyahoga CountyLakewoodWest 117th Street
1458 W 117th St, Lakewood, OH 44107, USA
4.0
I’ve never posted a negative review before because I understand the impact it can have on a small business, but in this case, I feel it’s important to share my experience as a warning for potential new clients. When I called as a new client, the staff was very kind, and they set me up with an appointment for a Tuesday at 8:30 AM. I was informed that new clients need to confirm their appointment 48 hours in advance, which seemed reasonable. However, they called me at 8:19 AM on the Saturday before my appointment—just 48 hours prior—to confirm. Unfortunately, I missed the call, and they left a voicemail. When I called back an hour later, I was told I only had 30 minutes to confirm. While I understand the need for confirmation, I wasn’t made aware that there would be a strict 48-hour window for this, nor that I had such a small window to respond. It seems fair to expect that I could respond by the end of the day, but unfortunately, that wasn’t the case. They were happy to offer me a second appointment, but it was 10 days later, which I declined. This experience was frustrating, especially since there was no clear communication about the strict confirmation policy upfront. I’ll leave it up to you to decide if this is something you’re comfortable with when choosing a vet.
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Overview
- (216) 521-0533
- robertandwendt.com
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Pet Hospital
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Roberts & Wendt Animal Hospital Introduce
Welcome to Roberts & Wendt Animal Hospital, your local Pet Hospital situated at 1458 W 117th St, Lakewood, OH 44107, USA. As a platform categorized as a Pet Hospital, Roberts & Wendt Animal Hospital likely provides a range of veterinary services and may offer related goods to support the health and well-being of your animal companions. You can contact them at their phone number: (216) 521-0533 or their mobile number: +1 216-521-0533.
Specific details about the environment of Roberts & Wendt Animal Hospital are not extensively provided in the given information. However, as a Pet Hospital, it is reasonable to expect a professional and clean setting designed to facilitate pet health services. This typically includes a reception area for pet owners, examination rooms where veterinary professionals can assess and treat animals, and potentially other specialized areas depending on the scope of services offered, such as surgical suites or diagnostic imaging facilities. The aim of such an environment is to be both functional for medical purposes and as comfortable as possible for visiting pets and their owners.
Based on the available customer reviews, Roberts & Wendt Animal Hospital offers veterinary care services. One reviewer mentioned experiencing "fast efficient service" from "all the staff," who are described as "so attentive and compassionate" to their dog. This suggests a focus on providing quality care and a positive experience for both pets and their owners. The fact that the dog "loves going there" indicates a comfortable and perhaps even welcoming atmosphere for animals. While the specific types of services aren't listed, a Pet Hospital generally offers a range of medical, surgical, and preventative care, including check-ups, vaccinations, treatments for illnesses, and potentially more specialized procedures. To get a comprehensive understanding of the services offered at Roberts & Wendt Animal Hospital, direct contact would be advisable.
Several features of Roberts & Wendt Animal Hospital can be inferred from the customer feedback. One positive feature highlighted is the "fast efficient service" and the attentiveness and compassion shown by the staff towards pets. This suggests a well-organized clinic with a caring team. However, one review detailed a negative experience regarding their appointment confirmation policy. This could be considered a feature of their administrative process, where new clients are required to confirm their appointments within a specific and relatively short timeframe after being contacted. The reviewer noted that this policy and the strict window for confirmation were not clearly communicated upfront, leading to the cancellation of their initial appointment. Potential new clients might want to be aware of this confirmation procedure.
Regarding promotional information, the provided data does not contain any details about current promotions or special offers at Roberts & Wendt Animal Hospital. It is common for pet hospitals to occasionally offer discounts for new clients or promotions on certain services. Local users interested in learning about any potential promotions at Roberts & Wendt Animal Hospital should contact them directly. They might have introductory offers or other specials that could be beneficial.
For local users in Lakewood, OH, Roberts & Wendt Animal Hospital at 1458 W 117th St appears to be a Pet Hospital where many pet owners have experienced fast and efficient service with a compassionate staff. However, it is also important to note the feedback from one new client regarding a strict and potentially unclear appointment confirmation policy. If you are considering this Pet Hospital, it would be wise to clarify their appointment procedures when you book your first visit. Overall, the positive review emphasizes attentive and compassionate care, suggesting a focus on the well-being of the animals they treat.
As a Pet Hospital, Roberts & Wendt Animal Hospital is likely equipped to handle a variety of pet health needs beyond just routine check-ups. They may offer diagnostic services, treatments for illnesses and injuries, and possibly surgical procedures. To understand the full scope of their medical capabilities and whether they also offer goods for sale, such as prescription food or medications, it would be beneficial to contact them directly.
The positive feedback about the staff's attentiveness and the dog's comfort level suggests a caring and professional environment. Building a trusting relationship with a veterinary clinic is crucial for the long-term health of your pet, and positive experiences like the one described in the favorable review indicate that Roberts & Wendt Animal Hospital strives to provide such care. However, the experience with the appointment confirmation highlights the importance of clear communication regarding administrative policies.
In conclusion, Roberts & Wendt Animal Hospital in Lakewood, OH, is a Pet Hospital that generally receives positive feedback regarding the efficiency and compassion of its staff. However, potential new clients should be aware of their appointment confirmation policy, as one reviewer experienced frustration with its execution and lack of clear initial communication. For local pet owners seeking veterinary care, contacting Roberts & Wendt Animal Hospital directly at (216) 521-0533 to inquire about their services, environment, and any current promotions would be the next step in determining if they are the right fit for your pet's needs.
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Roberts & Wendt Animal Hospital Location
Roberts & Wendt Animal Hospital
1458 W 117th St, Lakewood, OH 44107, USA
Get directionsReviews
I’ve never posted a negative review before because I understand the impact it can have on a small business, but in this case, I feel it’s important to share my experience as a warning for potential new clients. When I called as a new client, the staff was very kind, and they set me up with an appointment for a Tuesday at 8:30 AM. I was informed that new clients need to confirm their appointment 48 hours in advance, which seemed reasonable. However, they called me at 8:19 AM on the Saturday before my appointment—just 48 hours prior—to confirm. Unfortunately, I missed the call, and they left a voicemail. When I called back an hour later, I was told I only had 30 minutes to confirm. While I understand the need for confirmation, I wasn’t made aware that there would be a strict 48-hour window for this, nor that I had such a small window to respond. It seems fair to expect that I could respond by the end of the day, but unfortunately, that wasn’t the case. They were happy to offer me a second appointment, but it was 10 days later, which I declined. This experience was frustrating, especially since there was no clear communication about the strict confirmation policy upfront. I’ll leave it up to you to decide if this is something you’re comfortable with when choosing a vet.
Jan 11, 2025 · Seth DimacchiaI have never had anything but fast efficient service from all the staff here. They are so attentive and compassionate to my dog. She loves going there and seeing them. Exceptional care in all ways.
Feb 03, 2025 · Ron BThe staff is great. They know what they are doing and were easily able to handle giving my cat shots even though he was upset. The wait times are not long. Moved 20 minutes away but will keep them as my pets Vet because of the service they provide.
Dec 17, 2024 · Chris Moore“A Diamond in the Rough” If you happen to be a Residence of Lakewood Oh, its easy to realize that we have a large population of cottage industry businesses which has proven more times than not to elevate the quality of services that we have at our fingertips. Case in Point, ROBERTS & WENDT ANIMAL HOSPITAL. At 65 and a life time dog parent I never settled for anything less than the absolute best care for my pup. This place radiates with the wisdom, warmth and confidence that you would expect from your human doctors. My dog is older now and the solutions to her health issues aren't as conspicuous as would be in a younger dog. I believe there’s a lot of instinct that comes into play because of her age and they have never missed a diagnosis. Staff is the best that I ever encountered. Quick responses to questions, refill needs, even the simplest of things like not leaving you hangs-on-hold. If its time for a change or you're a new pet owner, you need to visit R&W. It really is the best place to realize quality of life for your pet.
Dec 17, 2024 · UNsungThe staff was gentle with my baby girl and I was an anxious Cat Dad not a drop of cool our visit wasn’t super extensive but necessary treatment for her and they were transparent and explained everything for me because there’s so much information on the internet discerning truth from others is a bit much Mary thank you for helping me set up my appointment. Haley thank you for offering to squeeze my fur baby when an earlier availability opened up you made me feel more at ease thank you for supporting me. Jordan you’re an all star thank you so much. Jackeline & Anna I don’t know where to begin but so I’ll highlight…. Thank you for being gentle with my little one she’s everything I didn’t know I needed in this world and more. Thank you for your empathy, explanation and support it means my world to me and I don’t think I can really thank you enough
Apr 19, 2024 · Allen Gill JrPet Hospital

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