Red Arrow Animal Clinic

Welcome to Red Arrow Animal Clinic, located at 38354 W Red Arrow Hwy, Paw Paw, MI 49079, USA. As a "Hospital" category platform, this clinic offers veterinary services for pets.

You can reach us at (269) 657-7081 or +1 269-657-7081 for appointments and inquiries.

Our Services and Features:

• Veterinary Care: We provide a range of veterinary services for pets.
• Surgical Procedures: We offer surgical procedures, including castration and lump removal.

What Our Clients Say:

Our commitment to providing veterinary care is reflected in the mixed feedback we receive from our clients:

• "The team was great, Dr. Sill is so caring about her patience. They took loving care with Ginger."

Important Notes:

However, there are also serious concerns raised by other clients regarding the quality of care, communication, and billing practices:

• "I’m honestly the most disappointed I’ve ever been with a service. I paid a very decent amount of money to get my dog a surgery on his neck, and to get him fixed. He had a large lump on his neck that I was concerned about deeply. They told me what it probably was and that it would get taken care of. Firstly his castration went HORRIBLY. He took weeks to heal from the surgery which I have never experienced with any of my pets. So much pain and I was basically forced to continually give him sedatives because he couldn’t move the whole time healing. They also missed a stitch when getting them removed, and the lump is still there. Not changing in size. I was concerned about this and called to see what to do, they told me to bring him back in and they would check him out. I specifically asked if there would be a charge, considering I paid a lot of money for a procedure that did nothing, and the lady on the phone said “no it’s a follow up”. So I bring him in and they remove the stitch they missed and did absolutely nothing else. The doctor did not put hands on him, and the appointment was less than 15 min including the wait. I’m under the impression that no payment is needed, considering their staff told me there wouldn’t be a fee for the appointment. I told the receptionist to have a merry Christmas and they told me the same and I walked out to my car and went to drive away. Then a lady who has worked there for three days, runs to my car looking bewildered that I didn’t make a payment, (again let me add, when I was told there wouldn’t be a charge) and demanding that we pay. I explained that I called and was told the visit would be taken care of and she refused to listen saying the doctor told her to come out and she’s only worked there for three days. We kinda went back and forth about it and I told her it wasn’t gonna happen. $80 for an appointment that did NOTHING was not gonna work for me. Like I said the doctor didn’t even touch him, the only reason they touched him at all was to remove a stitch THEY missed, which I was very kind about. Me and my husband were obviously irritated about this because we’ve spent so much money already. The brand new employee then goes inside and tells them she was verbally abused by us and they sent a letter saying we are no longer accepted as clients. Which is fine with me because we wouldn’t be going back either way. I just don’t think the way the situation was handled was appropriate or professional at all and I highly recommend looking for other veterinarian care. This review is unfortunate because there was staff there that I liked. (Ps: don’t trust them when they give you a quote it is rarely correct)"

Red Arrow Animal Clinic in Paw Paw, MI, offers veterinary care, including surgical procedures. While some clients have positive experiences with the staff, there are significant concerns raised by others regarding surgical outcomes, communication, and billing practices. It is advisable to carefully consider these mixed reviews before making a decision.

Contact us today to schedule an appointment or learn more about our veterinary services. We recommend discussing any concerns directly with the clinic.