Rantoul Veterinary Clinic

Pet Hospital Illinois Champaign County Rantoul South Maplewood Drive

401 S Maplewood Dr, Rantoul, IL 61866, USA

4.0

Awful customer service! Went there with my pitbull boxer mix who is the sweetest boy, wouldn't hurt a fly but they wanted to act like they were scared of him. Didn't listen to me at all when I tried to explain what was going on, completely cut me off and then tried to shove the next guard chewable stuff onto me, even putting it on my bill without my consent until I asked about the charge! I went in there for a check up, and to figure out why he was vomiting along with his foot hurting, came out of there still very confused with no answers besides some antibiotics for his foot, I guess that is what was wrong but then again I had no explanation and they just tried to get me out of there as fast as I went back in there. They didn't even explain to me what the issue was at all. Overall bad service and I will not be back, and if you do go there make sure to check your bill before leaving because they WILL try to tack on charges without your knowledge, even after telling them 4 times that my dog will be better off with a flea collar, due to his sensitive stomach, but they did not want to listen to a single thing I was telling them, instead just trying to shove their product onto my dog.

Tabatha

Overview

(217) 893-3216
www.paxtonveterinaryclinicpc.com

Hours

Monday 12:00 AM - 6:00 PM

Tuesday 12:00 AM - 6:00 PM

Wednesday 12:00 AM - 6:00 PM

Thursday 7:30 AM - 7:00 AM

Friday 12:00 AM - 6:00 PM

Saturday 8:00 AM - 0:30 PM

Sunday Closed

Pet Hospital

State

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Rantoul Veterinary Clinic Introduce

Welcome to Rantoul Veterinary Clinic, your local pet hospital located at 401 S Maplewood Dr in Rantoul, IL. As a "Pet Hospital," we aim to provide veterinary care for your animal companions. Based on available online reviews, customer experiences at our clinic appear to be varied.

One customer reported negative experiences, citing concerns about customer service, feeling unheard regarding their pet's issues, and encountering unexpected charges on their bill. This review mentioned a lack of clear explanations for their pet's condition and a perceived push for specific products without adequate consideration of the owner's input or their pet's sensitivities. This individual stated they would not return to the clinic.

In contrast, another customer shared a highly positive experience, consistently rating the clinic with 5 stars across all aspects. This review praised the excellent care and treatment provided, highlighting the staff's care, concern, and friendliness towards their animals. They also expressed satisfaction with the prices and noted the availability of emergent care.

Given the conflicting feedback, it's important for local users to consider these different perspectives. Rantoul Veterinary Clinic offers services that include routine check-ups and emergent care. However, potential clients may want to communicate clearly their concerns and expectations during visits and review their bills carefully. To learn more about the clinic's environment, the full range of services offered, and any specific features or current promotions, please contact Rantoul Veterinary Clinic directly at (217) 893-3216 or +1 217-893-3216. Visiting the clinic may also provide further insight into their practice.

Rantoul Veterinary Clinic Photos

Rantoul Veterinary Clinic Location

Rantoul Veterinary Clinic

401 S Maplewood Dr, Rantoul, IL 61866, USA

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Reviews

Nov 09, 2024 · Tabatha

Always, excellent care and treatment. They treat my animals with care and concern, friendliness. I've always been pleased with prices. Emergent care. All 5 stars in every aspect.

Dec 28, 2023 · AmyM Cummings

This is a no frills establishment but they always treated our dog with great,honest care. When the difficult decision had to be made to send him to dog heaven, Dr gave us lots of support and compassion and gave us plenty of time to hold him and tell him goodbye and be with him till the very end. We didn't have to leave until we were ready. Our hearts were broken but we understood we were doing what was right. When the time comes to get another dog,we will continue to come to RVC.

Oct 03, 2024 · ELIZABETH VANHOUTAN

They are the best!!! I have taking all my animals there for the last 11 years and when any of my animals are sick my animals are better within a couple days just like they instructed. I love the staff they are friendly, polite and they always ask if my dog can have a treat . price i dont think is expensive at all for the types of medications or just a check

Jun 08, 2021 · Julia Unzicker

Called to see about setting up an appointment for a 2nd opinion on a skin issue with a cat and was flat out told no.

Apr 04, 2025 · Wes