Purdy Veterinary Hospital

For pet owners in Gig Harbor, Washington, seeking veterinary care, Purdy Veterinary Hospital is a facility located at 14315 62nd Ave NW, Gig Harbor, WA 98332, USA. You can contact them by phone at (253) 857-4045 or via mobile at +1 253-857-4045. As a "Pet Hospital," it falls under the category of providing medical services and health-related goods for animals.

The environment at Purdy Veterinary Hospital, as perceived by clients, appears to have varied experiences. One positive review highlights a welcoming atmosphere where the staff are "super great with our giant dogs" and create an environment where dogs "look forward to going to the vet's office because of the love they provide." This suggests a friendly, caring, and pet-comfort-oriented environment where animals feel at ease. The praise for Dr. Evans specifically, mentioning her "care, knowledge and compassion," further reinforces the potential for a positive and supportive experience for some pet owners and their animals.

However, another review presents a contrasting experience regarding the environment of trust and transparency, particularly concerning billing and diagnosis. This client’s account suggests a lack of initial clarity on costs, leading to an unexpected "$800 bill" after being quoted "$125." This experience, coupled with concerns about a misdiagnosis and a recurring, unnecessary prescription drug, points to potential issues with communication and transparency within the clinic's operational environment for some clients. The mention of the clinic being "bought out by a different company" by a reviewer implies that changes in ownership may have impacted the overall client experience and internal protocols.

Regarding services and goods, Purdy Veterinary Hospital, as a general "Pet Hospital," would typically offer a range of veterinary medical services for companion animals, primarily dogs and cats. Based on the reviews, these services likely include:

• Veterinary Examinations and Consultations: As seen with the puppy's first exam and the cat's coughing consultation, these are fundamental services. This typically involves a physical assessment of the pet's health.
• Diagnosis and Treatment of Illnesses: The clinic aims to diagnose and treat various conditions, such as the cat's coughing, though the effectiveness of diagnosis has been a point of contention in one review.
• Prescription Medications: As indicated by the "prescription drug for my cat," the hospital dispenses necessary medications for treatment.

While not explicitly mentioned, a typical pet hospital in this category would also likely provide a broader spectrum of services including:

• Preventive Care: Vaccinations, parasite control, wellness exams to maintain overall health.
• Surgical Procedures: Routine surgeries like spay/neuter, as well as more complex soft tissue or orthopedic surgeries.
• Dental Care: Cleanings, extractions, and other oral health services.
• Diagnostic Imaging: X-rays, ultrasound, and potentially other advanced imaging techniques to aid in diagnosis.
• Laboratory Services: In-house or external lab tests for blood work, urinalysis, and other analyses.
• Emergency Care: Handling urgent medical situations during operating hours.

The discrepancy in patient care and communication highlighted in one review suggests that while these services may be offered, the client experience can vary significantly.

The features of Purdy Veterinary Hospital, as gleaned from the feedback, appear to be a mix of strengths and areas of concern. A notable positive feature is the compassionate and knowledgeable care provided by specific veterinarians, such as Dr. Evans, who is praised for her approach with "giant dogs" and her "care, knowledge and compassion." This indicates that individual practitioners within the hospital are capable of providing excellent service and fostering positive relationships with pets. Another positive feature is the apparent ability of staff to make pets, particularly puppies, feel comfortable during visits, which is crucial for building a positive association with veterinary care from a young age. However, a significant feature that has raised concerns is the apparent lack of upfront cost transparency and potentially questionable diagnostic practices for some cases. The client's experience of a much higher bill than initially quoted and a subsequent misdiagnosis at another vet points to potential issues with financial communication and diagnostic thoroughness. The suggestion of a change in ownership, leading to a perceived "down hill" trajectory, could be a key feature influencing the current state of operations and client satisfaction for some. The lack of follow-up on expressed concerns also points to a feature of inconsistent customer service recovery.

Regarding promotional information, without direct statements from Purdy Veterinary Hospital, we must rely on how their service, as described, would implicitly promote them. Positive experiences, such as those with Dr. Evans and the staff's gentle approach to pets, naturally lead to word-of-mouth recommendations, which is often the most powerful form of promotion for local businesses. The idea that dogs "look forward to going to the vet's office" is a strong endorsement. However, the negative review, publicly updated with concerns about unresolved issues and a feeling of being misled financially and medically, acts as a significant counter-promotion. In the digital age, online reviews heavily influence public perception. When a client explicitly states they "will never trust them with my animals life or my wallet again" and highlights a lack of follow-up on complaints, this can severely impact the clinic's reputation and deter potential new clients. While any veterinary clinic would aim to promote itself through quality care, compassionate staff, and a range of services, the public discourse around Purdy Veterinary Hospital suggests that recent changes or experiences may be impacting how the clinic is perceived and promoted by the community. Transparency about pricing and a robust system for addressing client concerns are crucial for maintaining a positive public image and ensuring effective long-term promotion.

In conclusion, Purdy Veterinary Hospital in Gig Harbor, WA, presents a mixed picture within the "Pet Hospital" category. While some clients report positive experiences with compassionate staff and effective care, particularly highlighting individual veterinarians, other recent feedback indicates significant concerns regarding cost transparency, diagnostic accuracy, and responsiveness to client complaints, potentially linked to changes in ownership. For pet owners considering Purdy Veterinary Hospital, it would be prudent to discuss pricing and treatment plans thoroughly upfront and perhaps consider a range of recent reviews to form a comprehensive understanding of the current services and environment offered.