Polk Veterinary Care, LLC

Called the because my dog had been throwing up for a week. Was told that they are booked up until next week. Really? The parking lot is ALWAYS empty and they are all booked up? We consider this issue with our dog to be urgent just as their website implies, but they turn us away. So if my dog is seriously ill, you want me to wait a week? Unbelievable! It is not like we are new patients, we brought our dogs there for teeth cleaning, and they didn't even call us the next day after to see how our dogs were doing after the procedure. One of my dogs has had trouble with the recovery from the teeth cleaning and we had to call them to get meds for the coughing and not being able to catch his breath. It seems they only care about the getting the procedures done without regard for any follow-up care to see how the animals that are in their care are doing. Its pretty shameful to lack empathy for these animals and then when you need them they turn you away. We decided to use them for being local and I am now beginning to realize why their lot is empty. There is a real issue with their business model that lacks customer service and empathy. Cost has never been an issue as I would spend whatever it takes for my fur babies and It was my belief they held the same regard for animals which they do not. I will be taking my business else where. For those of you whom are considering this vet, understand they do not have any follow - up care, or check ins, and they always claim to be "booked" however they advertise for urgent care. The vet himself has very little bedside manner. Save yourself the stress over worrying about the care of your animal and find someone else. If I could give zero stars I would but google doesn't allow it. NOT RECOMMENDED.

Took our kitten Emma to get spayed. Was looking at her belly today and you can't even tell she's been cut into really and you only know something has been done because her belly has been shaved. Amazing! Last cat I had, I took to a reduced fee clinic that had pets lined up out the door. When I picked her up they barely gave instructions and when I looked at her scar, it was horrible! I thought that was a normal looking scar until I saw Emma's. Now I REALLY know how horrible the other one was. You truly get what you pay for and I'm sooooo happy that Polk Veterinary is taking care of Emma's health needs. I'm beyond happy and impressed with the vet AND the staff. They've always been super nice and helpful. You guys are a keeper. Thank you.

On vacation and needed to get my dogs' nails trimmed. They fit me in the same day and it was a very smooth process when normally my dog hates the vet.

I took my dog to the clinic after he had ingested rat poison, but when I got there, it turned out that the vet wasn't even there. Why open the office if there's no vet? I was dismissively told to go somewhere else.

I cannot say enough good about Polk Vet Care. My pup was in a fight on Wednesday and showed progressive signs of infection, including swelling in his legs, which kept him from being able to walk. I called them Friday morning, they didn’t have any appointments available but she told me to bring him and drop him off; they would work him in between appointments. They did just that!! They got him all cleaned up and got him some meds. He was home by 2:45 that same day and getting back to himself. Thank you from the bottom of my heart for taking such great care of our baby!