Pointe South Animal Hospital

Welcome to Pointe South Animal Hospital, your local Pet Hospital situated at 131 Pointe S Dr, Randleman, NC 27317, USA. We understand the importance of your pets' health and strive to provide veterinary care to the community. You can reach us at (336) 495-3000 or +1 336-495-3000.

Based on feedback from pet owners, experiences at Pointe South Animal Hospital appear to vary. One customer shared a positive experience, highlighting the prompt attention their pet received for an emergency wound. They commended Dr. Berdeen and the staff for their wonderful care, compassion, and effective communication in treating their pet Hazel. This positive account suggests that the hospital is capable of providing timely care, especially in urgent situations, and that some members of the staff are perceived as compassionate and caring.

However, another customer reported a less satisfactory experience. This review raises concerns about the thoroughness of examinations, the practice of charging for services that were allegedly not fully completed, and the follow-up care provided. Specifically, the reviewer mentioned bringing their pet in with suspected ear infection symptoms, but claimed that the ears were not examined, yet medication was prescribed. This same reviewer also described difficulties with refilling preventative medications, allegedly due to a lack of records at the hospital, despite a recent purchase. Furthermore, the reviewer felt their dog was unfairly labeled as "difficult" and expressed a general sentiment of feeling like an inconvenience rather than a valued client. This feedback also indicates a perceived lack of empathy and issues with customer relations. The reviewer, who had been a customer for a few years, stated they had never received exceptional service, primarily choosing this hospital out of convenience.

The update from the second reviewer further emphasizes concerns about record-keeping and the responsiveness to customer feedback. The reviewer suggests that clients should maintain their own records, implying potential inconsistencies in the hospital's record management. The interaction with someone named Nancy, who appears to respond to reviews, is characterized as argumentative and unwilling to take responsibility for perceived mistakes. The reviewer recounts an instance where they were allegedly charged for an incomplete exam, with the response indicating that the situation would be used as a "learning experience" rather than acknowledging a potential error. The discrepancy regarding the purchase date of preventatives further illustrates the conflicting accounts and the reviewer's overall negative impression of the hospital's administrative and customer service practices.

Considering these contrasting experiences, it's important for local users to weigh these perspectives. Pointe South Animal Hospital may offer prompt attention in some emergency situations, and some staff members, like Dr. Berdeen, are described as wonderful and compassionate. This could be a significant factor for pet owners seeking immediate care.

On the other hand, potential clients should also be aware of the reported issues concerning the thoroughness of examinations, billing practices, record-keeping accuracy, and customer service interactions. The negative review suggests that some pet owners have felt that the care provided was not always focused on the animal's health and that communication and empathy may be lacking in some instances.

Based purely on the provided information, it is challenging to definitively characterize the overall environment and standard practices of Pointe South Animal Hospital. The two reviews present differing viewpoints, with one highlighting positive aspects like compassionate emergency care and the other pointing out significant concerns regarding service quality and customer relations.

As there is no explicit promotional information provided in the text, we cannot comment on any current offers or specific features being promoted by Pointe South Animal Hospital. Local users are encouraged to consider these firsthand accounts when making decisions about their pet's veterinary care and perhaps seek further information or clarification from the hospital directly based on their individual needs and concerns.

In summary, Pointe South Animal Hospital is a Pet Hospital in Randleman, NC, that has received both positive feedback regarding compassionate emergency care and less favorable feedback concerning examination thoroughness, billing, record-keeping, and customer service. Potential clients should consider these varying experiences when choosing a veterinary provider for their pets.