
Plaza Pet Hospital
Pet HospitalCaliforniaOrange CountyLake ForestRancho Circle
3 Rancho Cir, Lake Forest, CA 92630, USA
4.0
The girl at the front,Francis, had an attitude from the moment i walked in. I was quoted $200 for a spay, when i brought my cat in she notified me that it could be $50 more if infection was found, you guessed it there was supposedly infection lol. I was told i would get picture verification of said infection which i never received. I asked what time it would be completed at as I had to get my daughter from Anaheim and she told me that it would not be till 2-5 Depending on when the procedure was completed. However, I called at 12 o’clock and the procedure was already completed so I asked if I could come in prior to 2 o’clock and she informed me that that was not possible as she was going to be on lunch until 2. 2 hour long lunch? Her customer service was unpleasant from beginning to end. Unfortunate Since thr prices are lower than most other places in the area. Maybe that’s why she doesn’t feel the need to perform customer service well.
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Overview
- (949) 581-7979
- plazapetlakeforest.com
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Pet Hospital
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Plaza Pet Hospital Introduce
Welcome to the introduction of Plaza Pet Hospital, your local option for veterinary care. As a "Pet Hospital" category platform, we aim to provide you with a detailed overview of the services, environment, features, and any available promotional information associated with Plaza Pet Hospital, drawing from publicly available information to offer an objective perspective.
Plaza Pet Hospital is located at 3 Rancho Cir, Lake Forest, CA 92630, USA. For inquiries or to schedule an appointment, you can reach them at their phone number: (949) 581-7979 or mobile phone: +1 949-581-7979. This accessibility ensures that pet owners in the Lake Forest area and beyond can easily connect with the hospital for their animal care needs.
Based on customer feedback available online, Plaza Pet Hospital appears to offer competitively priced services, particularly for procedures like spaying. One customer specifically mentioned that the price for a spay was the most reasonable they found, even when compared to prices in other states. This suggests that affordability might be a key feature for pet owners considering Plaza Pet Hospital for their veterinary needs.
In terms of the quality of care, one review highlighted the excellent surgical skills of Dr. Lee, noting the precise suturing and small wound after a spay procedure. The reviewer also mentioned their dog's quick recovery, indicating a positive surgical outcome and potentially good post-operative care instructions. This positive feedback suggests that Plaza Pet Hospital is capable of providing high-quality medical and surgical services for pets.
However, it's important to present a balanced view based on all available information. One customer reported a less satisfactory experience concerning customer service. This review mentioned issues with the front desk staff's attitude, a potential discrepancy in the quoted price for a spay due to a supposedly discovered infection (without photographic evidence), and inconvenience regarding the pick-up time post-surgery due to a perceived lengthy lunch break. This feedback indicates that while the pricing and potentially the medical procedures might be commendable, there could be areas for improvement in customer service and communication.
To provide a more comprehensive understanding of Plaza Pet Hospital, let's consider what typically constitutes a well-regarded pet hospital. Generally, pet hospitals offer a range of services, including routine check-ups, vaccinations, dental care, surgeries (both routine and specialized), diagnostic services (like X-rays and lab work), and sometimes emergency care. While the provided information doesn't explicitly list all the services offered by Plaza Pet Hospital, the mention of spay procedures confirms that surgical services are part of their offerings. The positive feedback regarding Dr. Lee's surgical skills implies a level of expertise in this area.
The environment of a pet hospital plays a crucial role in a pet owner's experience. A clean, comfortable, and well-organized facility can contribute to a feeling of trust and care. While the provided reviews don't offer explicit details about the physical environment of Plaza Pet Hospital, positive comments about the surgical outcome might indirectly suggest a well-equipped and hygienic surgical suite. Conversely, the negative comment about front desk interaction could imply an area where the environment or staff interaction could be improved from a customer service perspective.
Features that often distinguish a good pet hospital include experienced and compassionate staff, transparent communication, state-of-the-art medical equipment, and a commitment to the well-being of animal patients. The mention of Dr. Lee's skill points towards experienced medical personnel. However, the contrasting review highlights a potential lack of transparency regarding additional charges and communication about the procedure timeline. Therefore, while Plaza Pet Hospital may possess some positive features like affordable pricing and skilled surgeons, it's essential for potential customers to be aware of the mixed feedback regarding customer service.
Regarding promotional information, the provided text does not contain any explicit promotions. However, the recurring mention of "reasonable" and "best price" for services like spaying could be considered an implicit promotional aspect, suggesting cost-effectiveness compared to other veterinary facilities in the area, and even nationally based on one reviewer's comparison with Atlanta prices.
In summary, Plaza Pet Hospital in Lake Forest, CA, appears to be a veterinary care provider that offers competitively priced services, with at least one customer highly praising the surgical skills of Dr. Lee. However, some customers have reported issues with the front desk customer service and communication regarding pricing and procedure timelines. For local users in Singapore considering veterinary options for their pets, while Plaza Pet Hospital is geographically distant, understanding the range of experiences can be helpful when evaluating local pet hospitals. When looking for a "Pet Hospital" in Singapore, you would likely seek similar attributes: quality medical care, transparent pricing, good communication, and a positive customer service experience.
For pet owners in the Lake Forest, CA area, Plaza Pet Hospital might be a viable option, especially if cost is a significant factor and surgical procedures like spaying are needed. It would be prudent to perhaps inquire specifically about pricing details, the process for handling potential complications, and communication protocols to ensure a comfortable experience. As with any service provider, individual experiences can vary, and it's beneficial to consider a range of feedback when making a decision about your pet's care.
This introduction aims to provide an objective overview of Plaza Pet Hospital based on the provided information, highlighting both its potential strengths in pricing and surgical skills, as well as areas where some customers have experienced challenges, particularly in customer service. We encourage users to consider these aspects when evaluating their pet care options.
Plaza Pet Hospital Photos



Plaza Pet Hospital Location
Plaza Pet Hospital
3 Rancho Cir, Lake Forest, CA 92630, USA
Get directionsReviews
The girl at the front,Francis, had an attitude from the moment i walked in. I was quoted $200 for a spay, when i brought my cat in she notified me that it could be $50 more if infection was found, you guessed it there was supposedly infection lol. I was told i would get picture verification of said infection which i never received. I asked what time it would be completed at as I had to get my daughter from Anaheim and she told me that it would not be till 2-5 Depending on when the procedure was completed. However, I called at 12 o’clock and the procedure was already completed so I asked if I could come in prior to 2 o’clock and she informed me that that was not possible as she was going to be on lunch until 2. 2 hour long lunch? Her customer service was unpleasant from beginning to end. Unfortunate Since thr prices are lower than most other places in the area. Maybe that’s why she doesn’t feel the need to perform customer service well.
Feb 17, 2025 · Becca BelenI took my dog here for a spay, and like many others have said, the price is very reasonable. It was the best price among all the hospitals I checked, even compared to those in Atlanta. Dr. Lee did an amazing job; the suturing was very precise, and the wound was incredibly small. My dog was already acting like her normal self the day after the surgery, showing little discomfort.
Oct 10, 2024 · BiezhuzhegongyuI have been bringing my pets to Plaza Pet Hospital for over 15 years, and I cannot recommend them highly enough. Dr. Lee and his staff are the epitome of professionalism, consistently providing exceptional care and compassion for my animals. Their dedication and expertise ensure that my pets always receive the best treatment possible. Plaza Pet Hospital has truly earned my trust and loyalty over the years.
Jun 06, 2024 · Christopher RuizDr. Lee is amazing. His surgical skills are excellent. He doesn't try to make extra money by recommending unnecessary procedures. For that matter, when safe, he will recommend you try more basic treatments to see if those work before going to something more intrusive. It is easy to make appointments with him, even on short notice. His prices are very reasonable. He is knowledgeable about both cats and dogs even when unusual situations arise. I use him both for my personal pets and for the foster cats from the rescue I volunteer for. I am extremely impressed with his work and his professionalism. And in case you are skeptical, no he did not ask me to write this review! I did it because I feel he earned it!
Jul 06, 2018 · Nathalie MirelesGreat service. And great prices. Dr lee takes excellent care of my 3 cats. And will continue to take them there. He saved my first cat penny a month after i adopted her. I took her to other vets because she wasnt going poop or eating and started loosing weight and i was about to give her back to the agency because i was given a sick cat and they couldnt find anything wrong until the lady recommended him and she got better after a couple of weeks
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