Plainfield Animal Hospital
0.0
I can understand charging whatever you want for services. As a customer I expect to pay more for vet services especially if they are for emergencies or after hours. Yesterday I brought my Roscoe into the Plainfield Animal Hospital. Staff was pleasant. Charges were VERY clear and upfront, almost to the point of TOO clear and upfront. Roscoe was 11. After spending several hours on Google through the night I was 95% sure Roscoe was suffering from Congestive Heart Failure. Knowing this I was 99% sure if that was the diagnosis, he wasn’t going home with me. He started retaining fluids in his abdomen and he started to get a wheezy cough. Everything screamed CHF. I guess the problem I can’t wrap my head around is….why would any qualified veterinarian take 3 X-rays for $398? I can’t help but to feel taken advantage of. It’s like taking your car to the garage while it’s ON FIRE but they still charge you for diagnostics? My heart already aches….this is just salt in the wound.
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Welcome to Plainfield Animal Hospital
Welcome to the local introduction of Plainfield Animal Hospital, a dedicated Pet Hospital located at 13813 Illinois Rte 59, Plainfield, IL 60544. You can reach us at (815) 436-8387 or our mobile number +1 815-436-8387. Plainfield Animal Hospital is committed to providing comprehensive veterinary care for your animal companions. Based on available information, including customer reviews, we aim to offer a transparent and supportive environment for your pet's health needs.
Our Environment: A Clean and Modern Facility
According to a recent customer review, Plainfield Animal Hospital boasts a "new facility" that is described as "very clean." This suggests a modern and hygienic environment designed to ensure the comfort and safety of your pets during their visit. While specific details about the clinic's layout or amenities are not extensively available, the positive feedback regarding cleanliness indicates a commitment to providing a sanitary space for examinations, treatments, and other veterinary procedures. This clean environment contributes to a more reassuring experience for pet owners seeking quality care.
Comprehensive Veterinary Services
As a full-service Pet Hospital, Plainfield Animal Hospital likely offers a wide array of services to address various aspects of your pet's health. While the precise list of services isn't fully detailed in the provided information, we can infer some of the offerings based on the context of the reviews. These may include:
- Emergency Care: One review explicitly mentions bringing a dog in for an emergency visit, indicating that the hospital provides services for urgent medical needs.
- Diagnostics: The mention of X-rays being taken suggests that the hospital is equipped for diagnostic imaging.
- Consultations and Examinations: The interaction with Dr. Arkush implies routine and specialized veterinary consultations.
- Medication and Treatment: Necessary for addressing various health conditions diagnosed during visits.
It is reasonable to assume that Plainfield Animal Hospital, as a functioning veterinary practice, also offers preventative care such as vaccinations, routine check-ups, and potentially surgical services. For a complete list of available services, contacting the hospital directly is recommended.
Key Features and Approach
Based on the customer feedback, several key features and aspects of Plainfield Animal Hospital's approach can be highlighted:
- Friendly and Compassionate Staff: Multiple staff members, including Natalie, Nikki, and Dr. Arkush, are described as "super friendly and compassionate." This suggests a caring and supportive environment for both pets and their owners.
- Clear and Upfront Communication: The staff is noted for communicating everything clearly, keeping owners updated, and providing estimates before proceeding with any treatments or diagnostics. This commitment to transparency helps pet owners make informed decisions about their animal's care and manage expectations regarding costs.
- Reasonable Wait Times: For the emergency visit mentioned, the wait time was considered reasonable by the customer.
One review raised a concern regarding the cost of diagnostics, specifically the charge for multiple X-rays. While the staff was described as pleasant and the charges were upfront, the customer expressed feeling taken advantage of in a difficult emotional situation. This highlights the importance for pet owners to discuss the necessity and costs of all procedures with the veterinary team.
Overall, Plainfield Animal Hospital appears to prioritize clear communication, a friendly approach, and a clean facility. They handle emergency situations and provide diagnostic services, among other veterinary care.
Promotional Information
The provided information does not contain specific promotional offers or discounts. However, the positive feedback regarding clear communication about costs upfront could be seen as a form of ensuring no financial surprises, which some clients may value. For any current promotions or special services, please contact Plainfield Animal Hospital directly at (815) 436-8387.
In conclusion, Plainfield Animal Hospital in Plainfield, IL, offers veterinary services in a clean and modern facility, with a staff described as friendly and compassionate. They emphasize clear communication regarding procedures and costs, which is appreciated by many clients. While one customer expressed concerns about the expense of certain diagnostics, the overall feedback suggests a commitment to caring for pets and keeping owners informed. For local users seeking a Pet Hospital that values transparency and a supportive environment, Plainfield Animal Hospital may be a suitable choice. We encourage you to contact them directly to learn more about how they can meet your pet's healthcare needs.
Contact Information:
Plainfield Animal Hospital
13813 Illinois Rte 59
Plainfield, IL 60544
Phone: (815) 436-8387
Mobile: +1 815-436-8387
Plainfield Animal Hospital Location
Reviews
I can understand charging whatever you want for services. As a customer I expect to pay more for vet services especially if they are for emergencies or after hours. Yesterday I brought my Roscoe into the Plainfield Animal Hospital. Staff was pleasant. Charges were VERY clear and upfront, almost to the point of TOO clear and upfront. Roscoe was 11. After spending several hours on Google through the night I was 95% sure Roscoe was suffering from Congestive Heart Failure. Knowing this I was 99% sure if that was the diagnosis, he wasn’t going home with me. He started retaining fluids in his abdomen and he started to get a wheezy cough. Everything screamed CHF. I guess the problem I can’t wrap my head around is….why would any qualified veterinarian take 3 X-rays for $398? I can’t help but to feel taken advantage of. It’s like taking your car to the garage while it’s ON FIRE but they still charge you for diagnostics? My heart already aches….this is just salt in the wound.
Feb 27, 2025 · Mia MecklerWe brought our dog here for an emergency visit. All staff we worked with (Natalie, Nikki, and Dr. Arkush) were super friendly and compassionate. The new facility is very clean. The wait time was reasonable. The staff communicated everything clearly and kept us updated. They provided us with estimates and discussed what they wanted to do and why prior to completing anything, so there were no surprises. We would use them in the future if needed.
Feb 17, 2025 · Krista FassolaI don't know honestly why there are so many bad reviews but my experience here was perfect. I had to rush my dog in and ended up being horrible because he had to be put down which was horrible. But they were very extremely kind and dis all they could do before that decision had to be made. It happened so first but everyone there was so on point caring and showed a large amount of sympathy. They might be more money than others or even better prices than others but I believe in paying for what you get an that is true honesty and expertise which they all had every single person there was comforting and of course after anything you have to pay. But they did that in a way that DID NOT seem forceful and allowed me my time. This place I've been to many times for my dogs and they have nothing but 6 star service and sometimes wait times are longer due to severe issues for animals and they still do great with handling that as well. Highly recommend this vet oh.... and the veterinarian there is amazing as well very on point & truly caring for any and all animals.
Feb 17, 2025 · ADMIRABLE HOME IMPROVEMENT CEOThe staff is always nice and friendly, I think the vets are great. I’m just not happy with waiting 2 months to see my dog when I think something is wrong. When I call and say I think she has a UTI oh bring her in but it will be an emergency visit which costs more. That’s what one person said, I get there and say I don’t like the fact that if my dog does have a UTI and you want her to come in why is it an ER visit and more money. Two different people, two different answers. Need to figure that out.
Oct 30, 2024 · Christine HagenauerWe first went here due to an emergency. They took great care of my fur baby and were very compassionate. We were so impressed that we now use them for routine vet services as well. I love that if something bad happens we can walk right in. They are upfront with pricing and the front staff is very pleasant.
Jul 14, 2024 · Heather NoneyaPet Hospital

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