Pine Castle Animal Clinic

I DO NOT RECOMMENDED THIS FACILITY!!!!!!!!!!!!!! I am writing to express my deep dissatisfaction and heartbreak regarding the care my SISTER'S PET, LUNA, received during THE visit to Pine Castle Animal Care Center. Unfortunately, Luna passed away just one day after our appointment, and I firmly believe that the inadequate care she received contributed to this tragic outcome. During our visit, I expected a thorough evaluation of Luna’s condition. Instead, the veterinarian seemed rushed and only prescribed a few antibiotics without conducting a comprehensive examination. I left the clinic feeling uneasy, but I hoped the antibiotics would help. The following day, however, Luna’s condition worsened significantly, and despite my efforts to seek help, she passed away. This experience has left me devastated, and I am struggling to come to terms with the loss of my beloved pet. As a pet owner, I trust that veterinary professionals will prioritize the health and well-being of my animal, and this experience has shattered that trust. The lack of attention to detail and the failure to conduct a thorough evaluation have had dire consequences. I urge you to take this complaint seriously and evaluate the standards of care being provided at your facility. No other pet owner should have to endure such a painful experience due to negligence. Margie Gonzalez.

Pine Castle is not my normal vet, but after a bad experience at our last vet, I knew I needed somewhere different. Unfortunately our girl passed away at home. Pine Castle was the closest vet to us, so I called to see if they could accommodate us to get cremation set up. The girl who answered the phone was so sweet & caring & they were very kind and gentle in person. They took us back to a private room immediately and we were even able to spend some time saying goodbyes even though we already did at home. You just are never ready. I appreciate it so much, and I am grateful I was able to trust them with my girl. Thank you so much for everything. I will be sure to bring my other two babies to you guys for their wellness visits. 🩷

Couldn’t recommend them more! Dr. Klein, Dr. Whaley, and all the staff is very accommodating, you can tell they really care and are patient with your pets. Also great prices. Love this clinic and its staff!

Dr Whaley is THE ABSOLUTE BEST and the only person I trust with my animal family

We changed our initial 5 star review from years ago to 1 star due to multiple events proving lack of management and proper communication between employees. This tiny place went from our go to clinic, now to a beware of clinic! Prices have skyrocketed for all basic services there, seems like their staffs main focus is now upselling for more money instead of our pets actual needs and health. To get a groom or even nail clipping they now demand a full annual vaccination bundle and visit fees that ends up costing well over $200. Because they now do room and board? A while back we tried setting up a simple nail trim n groom (very relaxed and loving 6 lb chihuahua). Since our 🐕 shots had just recently expired they declined the service and didn't have any vaccination appointments for about 2 weeks out. We took him elsewhere and got his vaccinations immediately the same day. The following day my wife takes him in for the groom and again, pushing the full vaccinations sales pitch. We told them no need, just a groom since he was just vaccinated the day prior. We dropped him off in the morning for the normal groom as always... upon pickup he's super weak, lethargic and get hit with a bill of over $200 for his shots, again!?? We had just paid $125 elsewhere the day b4. They double dosed him ALL the shots he had just had the day prior. Even though we told them he had gotten his shots yesterday they went ahead and did them again causing some severe side effects on our little guy that lasted weeks.... their reply was well, they never got the new shot records? That he should be okay! Dr wiley was always nice and seemed to love gizmo but recently when it was time to move on for his annual shots, something unexpected happened. We decided to change vet and requested his file to be sent since vaccinations were much more affordable elsewhere. The newer gm seemed nice and actually cared enough to ask why we were changing clinic. I calmly expressed the pricing increase concern and reminded them of the major error they did in the past. She offered to look into that error to see if anything could be done to make up for the past mistake, maybe a discount for his upcoming vacs, anything would have been nice. Her reply once she came back was, get this...! (Dr.)wiley no longer feels comfortable treating gizmo since he doesn't like being accused of almost killing our dog!? Surprised at the childish reply I kindly let her know the issue before was never Dr wiley, it was the lack of proper communication between the front desk (sales team), doctors and it's clients. Wileys forwarded comment just made it worse and solidified our decision to move on. Instead of taking responsibility for their mistake of not listening, logging and updating info correctly they just bluntly washed their hands as if it were us that pushed all those needles and chemicals into the defenseless little guy. For vaccinations we now go to pet shots r us where it costs less than $70 for all the shots vs the $150+ most other places charge. Much lower priced pkgs if less shots are needed. They move around town to different locations depending on the dates so chk out their calendar online. Our new vet up the road has an office that is much more spacious and has much lower prices. We now have actual breathing room and privacy in the waiting room vs pine castles yelling between employees and irate/worried clients. That was our experience, hope it helps others!!!