Pilchuck Vet Urgent Care Center

Pet Hospital Washington Snohomish County Snohomish 92nd Street Southeast

11308 92nd St SE, Snohomish, WA 98290, USA

3.0

I do not enjoy making negative posts and very rarely do so. I am not typically lost for words but in today's visit to Pilchuck Vet U.C., I'm a bit flummoxed. I brought in my 75yo mother, in a walker, and her dog who had a head injury of some sort into the urgent care on a Monday @8am; only one 'patient '. The dog wasn't bleeding, but we were there as a emergency visit. My wife is a pediatrician and I understand fully waiting for doctors. The problem wasn't the wait for the doctor but in the utter lack of any given time frame other than 'someone else, before us' from the tech, but nothing from check-in until after we' d been patiently waiting for 2.5hrs and asked the front desk if there was any word on timing or if things could be hastened as my mom was starting to tire and started to become unable to sit (she has Huntington's,but I wouldn't expect staff to know even though she said). Instead of seeing the frail old woman in the walker shaking mildly, the staff got their backs up that we had the audacity to ask about the timing they'd never once given us. My time was limited as driver and we would have left IF they had told is it was going to be up to 6hr, which is what one staff member said to 'back up' the staff member I was asking and getting a response as if I was shouting at them. We were actually trying to leave and they wouldn't take our payment for the exam despite my mom holding her card out and them telling us after I asked if the doctor would send a follow up email or something because my mom was about to collapse and I was shocked of the staff's indifference and total lack of compassion (they loved her dog) towards my mother who was clearly in physical distress and we were Instead treated like problem customers. I even told the intake that she'd recently moved to Brookdale in Monroe and was in need of a regular vet The doctor that magically was available in 15min after we were about to leave was great, but Pilchuck lost a potential regular customer due the staff's poor comportment. I hope our experience was a one-off, but it didn't feel like it, which is why I feel compelled to write this review.

Andy C

Overview

(360) 568-9111
www.pilchuckvet.com

Pet Hospital

State

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Welcome to Pilchuck Vet Urgent Care Center

Welcome to Pilchuck Vet Urgent Care Center, your dedicated partner in ensuring the health and well-being of your beloved pets. As a leading Pet Hospital located in Snohomish, Washington, we offer a wide range of services, combining advanced medical expertise with a compassionate approach to animal care. With a long-standing history of serving the Puget Sound region since 1963, Pilchuck Veterinary Hospital has grown into one of the largest multi-species practices in the United States, providing exceptional care for both small and large animals.

Our commitment is to provide both traditional and innovative treatments for your companion animals and equine patients. We strive to expand our diagnostic and treatment options, ensuring your pets receive the best possible care in a comfortable and supportive environment.

Environment and Facilities

Our state-of-the-art hospital is well-equipped to handle a wide spectrum of medical needs. For small animals, we boast digital radiography, ultrasound, and multiple fully equipped surgical suites. Our Intensive Care Unit (ICU) is structured to support complete inpatient care and transfusion medicine, alongside a full, 24-hour in-house laboratory. This allows for rapid diagnostics and immediate treatment when your pet needs it most.

For our equine patients, we offer climate-controlled indoor stalls with direct oxygen hook-ups and isolation facilities to ensure their comfort and prevent the spread of infectious diseases. All ICU stalls are equipped with video cameras for continuous monitoring. Our large animal facilities include advanced imaging technologies such as MRI, digital radiography, and various ultrasound machines, as well as endoscopy capabilities for upper airway and gastrointestinal examinations. We also have two surgical suites with pillow-assisted anesthesia recovery systems.

Comprehensive Services for Your Pets

As a comprehensive Pet Hospital, Pilchuck Vet Urgent Care Center offers a wide array of services to cater to all your pet's needs:

Emergency Care: We provide 24/7 emergency services for dogs and cats. Our experienced emergency teams are ready to handle critical situations with prompt and efficient care. Due to current staffing situations, we recommend calling ahead to verify our emergency hours. For equine emergencies, our ambulatory clinicians are available for clients within our call radius, and we offer a haul-in option for those outside the area.
Primary Care/Wellness Exams: Regular check-ups are crucial for maintaining your pet's long-term health. Our wellness exams include comprehensive physical assessments, vaccinations, dental care, fecal testing, deworming, and nutritional assessments. We focus on preventive care to catch potential health issues early.
Sick/Illness Exams: Our skilled veterinarians are adept at diagnosing and treating common pet ailments such as vomiting, itching, lumps, and lameness. We utilize diagnostic testing to understand the root cause of your pet's discomfort.
Vaccinations: Protecting your pet from preventable diseases is a cornerstone of our care. We offer a full range of essential vaccines to keep your furry friend healthy.
Spay & Neuter: Unless you plan to breed your pet, we recommend spaying or neutering to prevent unwanted litters and offer various health benefits.
Preventive Dental Care: Maintaining your pet's oral health is vital. We offer routine cleanings and tooth extractions when necessary.
Heartworm & Flea/Tick Prevention: We provide reliable and consistent preventative medications to protect your pet from these common parasites.
Diagnostic Testing: Our in-house laboratory allows for quick and accurate processing of blood work, urinalysis, and other diagnostic tests. We also offer advanced imaging such as digital radiography, ultrasound, and CT scans when needed.
Surgery: Our experienced surgeons perform a wide range of surgical procedures, from routine spays and neuters to more complex soft tissue and orthopedic surgeries.
Internal Medicine: Our internal medicine specialists are equipped to diagnose and manage complex medical conditions affecting your pet's internal organs.
Integrative Medicine: We offer complementary therapies such as acupuncture and chiropractic for small animals, providing a holistic approach to your pet's well-being. Rehabilitation services are also available.
End-of-Life Care: We understand the difficulty of saying goodbye to a beloved pet and offer compassionate support and medical assistance during this sensitive time.

Key Features of Pilchuck Vet Urgent Care Center

24/7 Emergency and Critical Care: Our dedicated teams are available around the clock to provide immediate care when your pet faces a medical crisis.
Experienced and Compassionate Team: Our team of over 20 doctors and a support staff of over 75 are committed to providing high-quality, dedicated care with a compassionate touch.
State-of-the-Art Facilities: We are equipped with advanced medical technology to ensure accurate diagnoses and effective treatments.
Multi-Species Practice: We cater to both small animals (dogs, cats) and large animals (primarily horses, with limited services for small ruminants and camelids in emergencies).
AAHA Certified: Our small animal hospital is AAHA certified, reflecting our commitment to the highest standards of veterinary care.
Integrative Approach: We offer a blend of conventional and complementary therapies to provide comprehensive care.

Urgent Care Services

As Pilchuck Vet *Urgent* Care Center, we understand that some medical situations require prompt attention but may not be life-threatening emergencies. Our urgent care services are designed to address these needs efficiently. Examples of situations that may warrant a visit to our urgent care include:

Minor wounds or cuts
Limping or other signs of mild lameness
Occasional vomiting or diarrhea
Ear infections
Minor eye irritations
Sudden changes in appetite or behavior

While our emergency services are available 24/7 for critical cases, our urgent care aims to provide timely relief and prevent conditions from worsening, often with shorter wait times than a full emergency.

Promotional Information

At Pilchuck Vet Urgent Care Center, we are dedicated to making quality veterinary care accessible. While we may not always have specific, ongoing promotions, we encourage you to contact us directly to inquire about any current offers or payment options, including CareCredit, which may be available to help manage the costs of your pet's care. Our priority is the health and well-being of your pet, and we strive to provide transparent and affordable services.

We also understand the importance of community and often participate in local events and initiatives. Follow our social media channels and website for updates on any community outreach programs or special events we may be involved in.

Your pet's health is our top priority. At Pilchuck Vet Urgent Care Center, you can trust that your furry, scaly, or hoofed family members will receive the highest standard of care. Contact us today to learn more about our services or to schedule an appointment. We are here for you and your pets, 24 hours a day, 7 days a week.

Pilchuck Vet Urgent Care Center Photos

Pilchuck Vet Urgent Care Center Location

11308 92nd St SE, Snohomish, WA 98290, USA

Reviews

Apr 21, 2025 · Andy C

What a horrible place left me in a room for almost 2 hrs while my dogs nose began swelling up waited for 30mins more mins for a receptionist or something to ask why I've been waiting so long?? No one to be found just a bunch of other people waiting! I finally got fed up and left and took my dog to Redmond and was seen within moments and treated promptly! This place should at minimum tell people that you may have a SEVERAL HOUR wait and if your dog worsens in the meantime good luck they won't help! They didn't even treat my dog, clean her wound up, check her temp. Just looked at her nose for 30 seconds and and are now trying to charge me 200 for sitting in a room for hours with no help!

Apr 15, 2025 · melissa Chamberlain

A few years ago, I came home to my cat unresponsive. My vet was closed, and the other vets around were closed, I called pilchuck, they said get him out to them, I rushed her in, they brought her back right away, sadly it was her time. The staff at pilchuck were amazing, kind, and understanding. They didn't try to upcharge me for the emergency visit (during business hours.) They gave me as much time as I needed for the end of life transition. Furthermore, they sent me a card signed by all the staff members sending their wishes. Was a nice touch. So while my interaction with them was limited, I would recommend them, at least from what I went through.

Apr 11, 2024 · GreyWolf

Pilchuck Veterinary is a wonderful clinic with great staff, and caring veterinarians. The pricing, even in an emergency situation are very fair. I have NEVER been disappointed with the care received at Pilchuck. Very much recommended.

May 11, 2018 · Rachael Cartwright (Rachael Cartwright)

We had to rush our sweet 15 year old man to the ER last night and the staff were so quick to respond and grab our sweet boy from us. They always called and communicated to keep us updated from our car. ( Covid procedure) we were there all night into the morning until he was discharged only to find that when he got home he just didn’t want to walk, eat, or take medicine and his health started to decline quick. We quickly called Pilchuck back and asked to return...we knew we had a hard decision to make and they were so kind and patient with us. Our sweet boy crossed the rainbow bridge at Pilchuck and he was calm and comfortable and at peace. And that’s all we could ever ask for as pet owners. The staff at Pilchuck were amazing, especially since this was a first for us. And huge shout out to their staff member for Brittany for being so sweet, patient and so informative with us and for always keeping us updated while you guys had our boy. If or when we get another pet, Pilchuck will always be the first stop for emergency vet. Thank you!

Jan 23, 2021 · Chantelle Westover