Petwell Veterinary Center

I assisted a client to the clinic to say goodbye to her beloved 14yo dog. This is not the regular vet but the dog was really sick. The person who administered the medicine was,imo, heartless. I've seen animals put to sleep before and it was not handled like this. She administered the meds,checked the heartbeat, and said "Sorry for your loss.ok she's gone. Let me know when you're done and we'll come get her." Really?! The family is in pieces and that's the best you can do? When my 2 animals were put to sleep, at another vet, everyone was so kind and thoughtful. They light a candle at the front so ppl know someone is grieving a loss. This was just ridiculous. Would never go back.

DO NOT BRING YOUR PET HERE!!! I would leave a zero star rating if I could. This lady does not know how to talk to people. She appears heartless when it comes to one’s family pet. I was in there for five mins tops before walking out. Do not waste your time with this establishment.

Today we had to put our Yorkshire down unexpected. He was in kidney failure.. First time ever been to pet well veterinarian and I found the place to be exceptionally clean and Dr. E was compassionate and understanding. Dr E was wonderful she let us take as much time as we needed to say goodbye. I fully recommend this place

I took my cat in due to a cough. I left him there for the afternoon. Dr. E was very professional and I appreciated the promptness of the appointment. However, when I returned, I was given a bill for $792 and told he has bronchitis secondary to allergies. Although I understand that it is important to be thorough, there was NO communication about the tests that would be performed on my pet or an estimate of cost for the visit. They performed X rays, a complete blood work up, thyroid tests, SDMA(kidney tests), and trimmed his nails without ever asking, calling, or notifying me. I was not told the charge for these procedures until after they had been performed. I am disappointed in the poor communication and the superfluous tests. I have had a good experience before, but now cannot trust that they will communicate with me on the charges and procedures in the future. She is a good vet and helped my cat but there was no clear communication on the tests (and costs) performed.

Dr. E is no doubt a good vet, but the price I had to pay for the 2 visits I have had for my rescue from BARCS was astronomical! The first for just the basics was almost 1,000 dollars. I could have fallen over. I stayed with him and watched and helped but she gave no indication of what her prices would be. The second visit was for diarrhea and vomiting and the price was $500. I asked before she began doing things on the second visit and was told that it didn’t matter what the cost. I must pay. What threw me the most was that on the second visit she told me that I needed to tip her new assistant that didn’t speak English. I asked what she meant. She said he did a good job standing with my dog on a table so I should tip him. I looked in my wallet and only had a $20. I asked for change and she said I will give it to him later from this and you will be given the difference applied to your bill today. I said I needed the change now to use for something on my way home.She disappeared for a while. She came back with a paper in her hand and gave me change. When I checked the change it should have been $15 because of a $5 tip. It was only $11. I asked why the change was wrong? She said “ I told you I had to buy a paper. What? So, I had to pay for her paper because she had no money in her drawer so breaking the $20 to tip her helper, was my cost. Unbelievable! Unfortunately I don’t feel she cares for my dog as much as she cares about making money. I won’t be going back!! I really feel taken advantage of! 🫤