PetSmart Veterinary Services - South Springfield

Received extraordinary service from Joe in Veterinary Services at South Springfield, PA store. Joe scanned a kitten I had found for a microchip. He contacted the Microchip database. And spent some time doing so. He went above and beyond my expectations. Thank you Joe!

My poor Sassy Cat was not up to par and her regular vet closed. I was able to get an appointment to see Dr. Brown. All I can say is I now have a new vet for my baby. I was very anxious about the pricing but Dr. Brownand her staff kept me updated with pricing. Gave me a detailed amount for each item and didn't leave me with having to make a choice between paying for my cat or eating for the next month. All the staff were genuinely concerned and handled Sassy with loving care. I highly recommend and will be back in November for a physical for her. I'm so glad I found this vet.

I loved the lady at the desk of the vet. She was so sweet and caring and she absolutely loved our kitten. Once me and my boyfriend walked into the room a lady walked in to check out just to get the temp and weight of our new kitten that we rescued. She seemed to have no idea what she was doing. She told us that our kitten, she assumed was 2-3 weeks old when we already knew that he was 5-6 based on his characteristics. Now my boyfriend already has 3 cats that he has rescued and raised from weeks old. She already tried to upsell us on many vaccines and medications that we knew were completely unnecessary. Once the nurse came in, it wasn’t much different. She checked our kitten over for fleas for several minutes… and we already had bathed him and checked him for fleas. She warned us about all of these medications and tests that we’d need that my boyfriend knew weren’t necessary/ he didn’t need for months. The vet also checked for his gender for a good 90 seconds playing with our kittens genitals, making him very uncomfortable when it’s very clear that he is a male. She continued upselling us on ointments and vaccines that we didn’t need for a very long time and we ended up having to take a lot off them off of the bill which was an absurd price. We got the ones that we knew were necessary and I will be taking the kitten somewhere else next time. I felt bad telling the very sweet desk lady that we wouldn’t be coming back. It’s very clear that they just wanted the money. It’s worth the hour drive to my vet at my old house who actually cared about the well-being of my animals. This is by no means a review of the store though. I have a great time shopping at the store and have had a great time with the staff and checkout at the store every time.

Had my chow (Tank) at petsmart vet springfield. Dr Brown and all other assistants were really good with him. I would recommend them .

Went in for microchip and wellness checkup,everything we're great and everyone was super friendly 😊