Petco Vaccination Clinic

Awesome to have a Petco Vetco so close to me that has such caring tech techs (like Ashley!) and and Drs (like Dr Nora!) I have brought both my cats to this Petco, and have truly enjoyed my appointments with Ashley as my vet tech and Dr Nora. My cats are fiv+ so they see the vet a lot, and the staff at vetco have made the vet a lot more fun than scary for my cats. The vet techs are all so kind and excited to meet my cats, and it takes a lot of the stress out of going to the vet for me and my cats. It’s nice to have my pets recognized over the phone or to be asked for pictures when we come in. Feels a lot more personal and genuine! I hope these techs don’t get transferred somewhere else, and I hope more qualified and quality people apply for positions within vetco, because when it is working well, it works very very well!

I came exactly 5 minutes late due to a transportation issue and was informed that my appointment was cancelled. Notably this appointment was for some reason allotted a 15 minute time slot when I literally just needed to get a 5 in 1 vaccine for my puppy. I paid for an Uber here & now have to pay for one back to receive literally no care for my dog. This policy that they’ll apparently just cancel your appointment if you’re late was never specified on any point in the booking or checking in process. Now I’ll have to pay another $40 to get here and back a second time for something that should have taken 2 minutes, especially because my dog has been to this clinic before. & again this was just a vaccine appointment, nothing that would even require the given time slot. Lady at the counter was completely un-empathetic and rude regarding the situation too. Seriously needs a change of management I’m figuring. Ridiculous situation.

This store is one of my favorite places to bring my kids. We learn a lot about fish from our new friend, Joe. He has repeatedly gone above and beyond to make sure we know what we’re doing. It’s so very appreciated. All of the employees are really quite helpful. I don’t ever go when I’m in a hurry, though. It can be very busy at certain times of the day.

20 people in line, one checker, dog pee on floor with no one to clean it up. Poor checker getting frantic. 2 women casually came back from a break and rudely said, " next". No apologies for the 30 min. Wait to buy dog food on a Friday afternoon. Will never return. Have been coming here for 10 years. Slowly watched declune. Sad.

They are so busy at this location on weekends maybe could use some extra help considering and not ask for folks to arrive early to appointments but was happy to get the check up for pets taken care of.