Pet Vet Express

These guys are the best, not only do they take good care of your pets but they take care of the parents as well. Love all you guys. Keep up the good work.

Service days have been cut down but the days that they are open I am greeted and the wait is not long. Took my girls for vaccinations 😀

Hours state on website that they open at 9. Sat in the parking lot for 25mins to see if they were just running late and no one showed up. Went to Coyne in St John instead. If you want customers, be open when you say you are. Or change the hours on your site.

It was a great experience. I had two dogs that needed shots and nails clipped. It was reasonably priced and quick service. As soon as they took my dog into to the clinic they were out in 5 min. Definitely will continue to use them as their vet.

My experience was not the best and not my first visit. This was the first time that I actually had an intake person correct me about the circumstances of my last visit unknowing to this person the full scope of the visit and basically calling me a liar. I was told that " I'm not going to argue with you I've already said the reason that your dog was here and the manager will call you back" (Very curt!) That statement took me by surprise. I later found after speaking with the manager the previous visit had been documented incorrectly but before I could give my info to the intake person she seemed to know me by the sound of my voice. I thought with my perfect pitch that allows me to recognize or identify a person's voice and not always remember faces she must have perfect pitch also because as soon as I spoke her tonation changed and you could her the distress in her voice. And so, I spoke with the manager she had to confer with the Dr. the circumstances of the last visit. She called me back and the site Dr. Comes out and takes my dog in and returned him to me within 5 minutes with a bill. My dog is not so happy about having his anal glands expressed and hopefully this will stop his scooting. There is good and bad customer service. If there's an instance of a discrepancy the better way of handling it is not to tell the customer you're not going to argue. Just disposition the call by reaching out to the manager etc., whatever policy you have in place. It is never good to call or infer that your customer is lying. Practice good customer service with EVERYONE!!!