Pet Care USA

If that all happened to me, I am Caucasian, it sounds like you nailed it!. I am so sorry you had to go through that. Thank you for telling your story I am sure a lot of people who don’t see any color will not go there. I will be one of those people. I was a nurse for over 30 years. My degrees are not worth the paper they are printed on if I am mean or vindictive to anyone. Color does not matter. As a nurse I can say emphatically that we are ALL PINK ON THE INSIDE ! Find another place. I will pray that you find a place that welcomes all its customers with opened arms. God bless you.

On October 21st I took my dog to be neutered at Pet Care USA a place that PetPlus referred me to because I adopted my dog from them. When I got there I was not greeted at all and when I was finally noticed the lady that works there says to me and who are you and I thought you were bringing a cat. That is something I never told her. Then she asks for my folder that I received upon adoption and I had forgotten it at home which I know is my fault. I asked her is there anything that I can do about that being as though I drove about an hr to get there and my dog got car sick she was not trying to work with to help me out at all. I asked if I could call PetPlus and ask them to fax over the information that she needed meanwhile while I’m talking she laughed in my face and said I won’t receive that fax for months and they will have no idea who you are because they change management too much. I asked if I could go home and get it come back she said no we will not bring your pet in the building without those papers and we are going to start surgeries soon. So I called PetPlus anyway to ask if it is possible to have the paperwork faxed over at that moment so we can move forward they said yes. I told her they said yes then she said we don’t have a fax machine or email that She can access . She was so rude to me the entire time/ while also walking away from every time I tried to talk to her. I watched how she interacted with other clients and she seemed to be very nice to them as I was the only minority there at the time. There was also a caucasian man parked right next to me that also drove far as well and forgot his folder also and they were very understanding to them and took his pet back while they waited for some to drive from far to bring them that paperwork. I feel as though I was treated so poorly because I am African American. I was so upset that day, I have never experienced such horrible customer service this way in my entire life and I was truly and utterly disgusted I would never go back to this organization ever again and would never refer anyone there.

It’s hard to find a good vet who “knows their stuff”. Extremely knowledgeable, highly recommend.

Very friendly, and know their stuff.