Paws and Feathers Veterinary Clinic Inc

Customers watch out! This practice charges 6% on top of your bill if you use credit/debit cards. Which I find shocking. As a business owner of multiple businesses I have an extensive knowledge of card processing companies, and NONE of them charge that much, the highest you will find is 3.5% plus 10 cents on each transaction. Additionally as a business this falls under your expenses when you file your taxes, so it's legally deductible! So this place charges you extra AND deducts the total processing fees sum each year, easy cash ha? How greedy is that to put your expenses on your customers?! Especially when bills are high (up to $2000 sometimes), this is not an ice cream place with $5 charges! Who carries this much cash on them anyway, so obviously, they make a ton this way. I never put this on my customers, this is a cost of being in business! Shocking! Also, they overbook. You felt relieved that they got you an appointment so quickly? Well that's because they book 2 people at once! you arrive, and you have to wait at least 30 minutes to be seen by the tech first. This is frustrating considering this is business, not charity. Work on your schedules, people. My dog is anxious, she struggles, I booked 2pm, I want to be seen at 2pm, not 2.43pm. And the last, I never noticed any tech or dr. Sara actually making an effort to bond with a pet or be compassionate, they just don't act like people who love animals, everything is automatic, quick and cold. They are good in basic services, vaccines and so on. In and out, here is your bill.

I was so happy to have found Paws and Feathers in my neighborhood when when I lived in Irving Park and I'm sad that they won't be my vet anymore only due to a move outside of the City. I've always had a great experience and Dr. Sara always made me laugh.. she was great, as was the whole staff from front desk to techs. My Yorkie and I will miss P&F! We wish you all the best!

I have tried two vets since moving to the area besides Paws and Feathers and both were fine, but at Paws and Feathers, I really felt at home. The staff was so kind, they were willing to accommodate me bringing two cats in together and to my great surprise BOTH cats were super chill once we got to the room. The tech was quick and efficient and the doctor herself was incredible- I think she’s figured out the cause of a minor issue one of my cats has had for FIVE YEARS (and seen multiple vets about). The cost was very reasonable and there was no wait, we were in and out within 30 minutes with 2 pets. So glad to have found such an amazing vet so close to home!

The team might have saved my budgie! Flash was suffering from a respiratory illness. They were able to see us the day I called them and the team was super kind and caring with our budgies. They have a gift for caring for small birds. They were super comfortable with everyone. Thank you Paws and Feathers!

I cannot thank Dr Sarah and the entire staff at Paws and Feathers enough !!!! They had excellent service and were very polite, kind, and professional. My rat suffered from a mammary tumor and had to undergo surgery for its removal. Dr. Sarah was very straight forward and realistic about the expectations since my rat is a bit on the older side. Im excited so say she survived and is thriving !!!! Thank you to the entire staff for being so sweet throughout this difficult process. You have definitely gained a customer for life.