Parkway Animal Clinic

Pet Hospital Michigan Washtenaw County Ann Arbor Bryant Pattengill West West Eisenhower Parkway

891 W Eisenhower Pkwy, Ann Arbor, MI 48103, USA

4.0

Both of my kittens died while under Dr. Fung's care for routine neuter surgery. Our experience with Dr. Fung was terribly traumatic and made worse by how callously we were treated after the deaths of our beloved pets. I have filed a complaint against her license with the state. I was notified that my complaint was reviewed and approved by the board for investigation and that she is currently under investigation by the state and LARA. I have been advised this is a long process and I want to post our story to protect other families and their babies from this type of trauma. We took in our two kittens for routine neuter surgery and both kittens died while under her care that day. I was not notified by the vet herself that both of my animals had died, instead I was called by the office manager. When I arrived to say goodbye to my animals, Dr. Fung never came into see me or explain what had happened. Instead, she had the office manager who is a layperson, attempt to explain why my animals died. She explained that Dr Fung believed both kittens had a genetic anomaly and that both of them, and even their littermates, would most likely have died within a year. (I reached out to the owner of the littermates and they were seen by a cardiologist and scans showed them to have no genetic anomalies.) Dr. Fung took one X-ray of each of my animals post mortem. I was told by the office manager that the doctor was able to determine cause of death from this image and that no necropsy was needed. I was left alone with my two dead babies to say goodbye. When the office manager came back, it was to discuss billing and payment. I was told I could take their bodies and bury them myself or I could pay for cremation services. I told her I had prepaid for services and that I was overwhelmed at the thought of discussing billing during this traumatic moment. I left that day paying additional money to have their bodies cremated at my expense. I only was able to talk to Dr. Fung directly when I scheduled an appointment to discuss what happened to my animals. She said that my kittens had genetic anomalies that she could show me on the x-ray. She compared my kittens X-ray to a "healthy" cat’s X-ray she pulled up online and gave a lengthy explanation of the genetic anamolies she saw in the X-ray. After leaving her office, I reached out to a trusted veterinary professional for help and it was recommended that the x-rays be reviewed by an independent party. After many requests for higher resolution images were denied, I persisted, and her staff finally provided images that were able to be reviewed. The independent review was not able to confirm the congenital defects she purported. She asked to review the report and her response was that the reviewers “primary concern seems to be aspiration pneumonia, which was not the case.” She even went as far as to blame me for the length of time it took to acquire records and have them reviewed by saying, “you did not pursue action until well after the matter”. She was unwilling to reimburse us for the cost of the review or any of the $1135.00 we had given her over the 8 days from when my kittens established care with a pre surgical exam to when they died in surgery. I have been advised that a single veterinarian should not have more than one animal under anesthesia at a time and I have not received a satisfactory answer as to why the second kitten was ever put under anesthesia if the first had coded during surgery. I have so many unanswered questions and I hope this review helps protect other families from this type of tragedy.

meghan munro

Overview

(734) 769-9922
www.parkwayanimalclinic.net

Hours

Monday 1:00 PM - 6:00 PM

Tuesday 1:00 PM - 6:00 PM

Wednesday 9:00 AM - 3:00 PM

Thursday 1:00 PM - 6:00 PM

Friday 1:00 PM - 6:00 PM

Saturday Closed

Sunday Closed

Pet Hospital

State

vca orlando vca emergency clinic surprise animal hospital surprise az nova mobile vet banfield pet hospital countryside orange city vet west chester veterinary care wcvc avenue vet clinic west ballantyne animal hospital marco drugs & compounding dr wyatt veterinarian vet springfield pa

Welcome to Parkway Animal Clinic

Welcome to Parkway Animal Clinic, your trusted partner in providing exceptional veterinary care for your cherished pets in Ann Arbor, Michigan and the surrounding areas. As a dedicated Pet Hospital, Parkway Animal Clinic is committed to the health and well-being of your animal companions, offering a comprehensive suite of services designed to meet their diverse needs throughout every stage of their lives. Located at 891 W Eisenhower Pkwy, Ann Arbor, MI 48103, USA, our clinic strives to be a welcoming and professional environment where both you and your pets feel comfortable and cared for.

At Parkway Animal Clinic, we understand that your pets are more than just animals; they are beloved members of your family. That's why our dedicated team of veterinary professionals is committed to providing compassionate, high-quality medical care with a focus on individual attention and personalized treatment plans. We aim to build lasting relationships with our clients and their pets, основанные на доверии, open communication, and a shared commitment to their health and happiness.

Our Environment: A Comfortable and Safe Space for Your Pets

We believe that a calm and clean environment is crucial for a positive veterinary experience. Parkway Animal Clinic features:

Welcoming Reception Area: Our reception area is designed to be comfortable and stress-free for both pets and their owners. We strive to minimize wait times and provide a friendly atmosphere.
Clean and Modern Examination Rooms: Our examination rooms are equipped with the necessary tools and technology to conduct thorough physical examinations and consultations. We maintain strict hygiene standards to ensure a safe environment for your pet.
Advanced Surgical Suite: Our surgical suite is equipped with state-of-the-art monitoring equipment and adheres to stringent safety protocols. We perform a range of surgical procedures, from routine neuters and spays to more complex soft tissue surgeries.
Dedicated Dental Care Area: We have a designated area for dental cleanings and procedures, recognizing the importance of oral health in your pet's overall well-being.
In-House Laboratory: Our on-site laboratory allows for rapid processing of blood work, urine analysis, and other diagnostic tests, enabling prompt diagnosis and treatment.
Digital Radiography: We utilize digital X-ray technology, which provides high-quality images quickly and efficiently, aiding in the diagnosis of various medical conditions.
Comfortable Recovery Area: Post-surgery, your pet will recover in a quiet and closely monitored area to ensure their comfort and safety.

Comprehensive Services Tailored to Your Pet's Needs

Parkway Animal Clinic offers a wide array of veterinary services to address all aspects of your pet's health, including:

Preventative Care: We strongly believe in the power of preventative medicine. Our preventative care services include routine wellness examinations, customized vaccination protocols, parasite prevention (flea, tick, and heartworm), and nutritional counseling to keep your pet healthy and prevent potential health issues.
Routine Surgeries: Our experienced veterinarians perform routine surgical procedures such as spaying (ovariohysterectomy) and neutering (orchiectomy) with a focus on safety and minimizing discomfort for your pet.
Dental Care: We provide comprehensive dental services, including professional teeth cleaning, dental examinations, and treatment of dental diseases to maintain your pet's oral health.
Internal Medicine: Our veterinarians are skilled in diagnosing and managing a wide range of internal medical conditions affecting various organ systems. We utilize advanced diagnostic tools to accurately identify and treat these conditions.
Dermatology: We offer diagnosis and treatment for various skin conditions, allergies, and ear infections that can affect your pet's comfort and well-being.
Ophthalmology: We provide care for various eye conditions and can perform routine eye examinations to ensure your pet's vision health.
Pain Management: We understand the importance of pain control and offer various strategies to manage both acute and chronic pain in our patients, ensuring their comfort and improving their quality of life.
Nutritional Counseling: Our team can provide guidance on selecting the appropriate diet for your pet's age, breed, and health condition, as well as address any nutritional concerns you may have.
Behavioral Counseling: We offer advice and support for addressing common behavioral issues in pets, helping you build a stronger bond with your animal companion.
Microchipping: We offer microchip implantation as a safe and permanent way to identify your pet in case they get lost.
End-of-Life Care and Euthanasia: We provide compassionate and sensitive end-of-life care, including euthanasia services, to ensure your pet's comfort and dignity during their final moments. We also offer guidance and support to grieving pet owners.

Features and Commitment to Excellence

Experienced and Compassionate Veterinary Team: Our team consists of skilled veterinarians, registered veterinary technicians, and dedicated support staff who are passionate about animal care and committed to providing the best possible experience for you and your pet.
Emphasis on Client Communication and Education: We believe in keeping you informed about your pet's health and treatment options. We take the time to explain diagnoses, discuss treatment plans, and answer any questions you may have.
Commitment to Continuing Education: Our veterinary team regularly participates in continuing education programs to stay up-to-date with the latest advancements in veterinary medicine.
Focus on Patient Comfort and Safety: We prioritize your pet's comfort and safety throughout their visit, utilizing gentle handling techniques and adhering to the highest medical standards.

Important Information and Contact Details

Parkway Animal Clinic is located at:

891 W Eisenhower Pkwy
Ann Arbor, MI 48103, USA

You can reach us by phone at:

Phone: (734) 769-9922
Mobile Phone: +1 734-769-9922

We recommend calling to schedule appointments for routine care, surgeries, and other services. In case of a pet emergency during our business hours, please call us immediately so we can prepare for your arrival.

Regarding Online Reviews and Transparency

It is important for prospective clients to be aware of all available information when choosing a veterinary care provider. Online reviews can offer valuable insights into the experiences of other pet owners. We acknowledge that there are online reviews regarding Parkway Animal Clinic that present differing opinions and experiences. One review details a deeply concerning and tragic experience involving the death of two kittens following a routine surgical procedure, along with allegations of insensitive communication and questionable explanations regarding the cause of death. This review also mentions a complaint filed with the state licensing board and a subsequent investigation.

Conversely, another review expresses high satisfaction with Dr. Fung's care, highlighting her compassion, particularly with anxious cats, and her helpfulness in finding a home for a stray animal. This positive review recommends Parkway Animal Clinic for general and routine pet care.

We understand that these contrasting reviews may raise questions and concerns. We encourage potential clients to consider all available information and make an informed decision based on their individual needs and comfort levels. We at Parkway Animal Clinic strive to provide the best possible care for every animal we treat. We are committed to upholding professional standards and continuously working to improve our services. We believe in open communication and encourage anyone with questions or concerns to contact us directly.

Promotional Information

While we do not have specific promotional offers at this time, we encourage you to contact our clinic directly to inquire about any current specials or discounts for new clients, routine wellness packages, or other services. We are committed to providing value-based care and will be happy to discuss our pricing and payment options with you.

At Parkway Animal Clinic, we are dedicated to being your trusted partner in your pet's health journey. We look forward to the opportunity to care for your beloved companions and provide them with the high-quality veterinary services they deserve. Please do not hesitate to contact us to schedule an appointment or to learn more about how we can serve you and your pet.

Parkway Animal Clinic Photos

Parkway Animal Clinic Location

891 W Eisenhower Pkwy, Ann Arbor, MI 48103, USA

Reviews

Jan 31, 2025 · meghan munro

Dr fung is amazing. She’s been a blessing since our cats are so scared of everything and everyone. She even helped us find a home for the stray we found a few months ago. Highly recommended for all your pet’s medical and routine needs.

Sep 06, 2024 · Gigi M.

We really love the folks at Parkway Animal Clinic. They show so much care and love for our pet every time we bring her in. They often go above and beyond as well. For example, we recently refilled our pet's pain medication and transitioned to an online pharmacy. Knowing that we were at the end of the current supply, Parkway stayed open a few minutes after hours and waited for us to pick up a small batch to get us through until the online meds arrived.

Feb 18, 2020 · jeff hunter

WILL NEVER GO BACK TO THIS PLACE EVER!!!!!! The vet had the nerve to tell me what I was doing with a high active dog, she literally put me down by asking what I was doing with a high energy dog, yes the dog nipped her because she came across in a very aggressive toward my son and myself. My son has special needs and he had to leave the room because he felt she was yelling at him about the dog. What all my husband and myself did was rescue a dog and we just wanted a dog also and it was the breed that we were praying for. The dog was neglected and my husband and I were put down for trying to do the right thing. This vet traumatized my son so bad he had to contact his case worker at Washtenaw Community Mental Health. My dog was traumatized because she yanked him around and he is still only a puppy. Yes, again he had nipped her, but he felt he was protecting his family. After all this trauma, I was told it would be $577.00 for all his shots and I had to prepay for them. When I was quoted on the phone for $65.00 Yes my dog needs his shots but not by this place all they were about was traumatizing the owners and their special needs son, and getting more money out of us. She also kept saying we couldn't take our dog out in public and to keep him away from people, I get that but she kept saying you can get sued over and over again. When she said our dog needed to be trained, I said could we take him to Petsmart and she said this dog is beyond pet smart and needs a real professional and gave us a number way out in Grosse Pointe Farms. No considering if we were low income or not she didn't care. I was sick and tired oof her ridiculing us for being new pet owners. NEVER TAKE YOUR ANIMALS THERE THE VET IS EVIL!

Jul 16, 2024 · Kimberly Jones-Carr

I took my dog to Dr. Sutton for about 6 months. Everything was great and the staff were very kind to her. However, when she fell very ill and needed the most care, we were completely abandoned. We called several times, left voicemails, but not response or follow-up. Luckily, the ladies at Compassionate Care stepped in to keep her comfortable in her last few weeks. We never heard from anyone at Parkway again.

Apr 28, 2021 · Yazmin Morales