Ore Creek Veterinary Clinic

For pet owners in Hartland, Michigan, searching for a "Pet Hospital Near Me," Ore Creek Veterinary Clinic, located at 3525 Hartland Rd, Hartland, MI 48353, USA, offers veterinary services for your animal companions. You can contact them at (810) 632-5033 or +1 810-632-5033 to inquire about their services and appointments. Based on recent online reviews, experiences with this clinic appear to be varied, highlighting both positive and negative aspects of their care and customer service.

One customer shared a deeply positive experience, particularly regarding the care provided to their nearly 17-year-old pet. They commended Dr. Gannon and her staff for delivering "BEST in class customer service." This reviewer specifically noted the compassion and support received during a difficult time when their pet's health was declining, emphasizing that the clinic made a heartbreaking situation "a whole lot easier." This positive feedback suggests a caring and empathetic environment, especially when dealing with elderly or ailing pets. The reviewer also mentioned Dr. Hynes, who cares for their cats, and described her as "also wonderful," indicating that the clinic has multiple capable and compassionate veterinarians on staff.

This positive account paints a picture of a "Pet Hospital" where the staff is understanding and supportive, creating a trusting relationship with pet owners. The focus on customer service and the gentle approach to animal care, especially for senior pets, could be a significant feature for those seeking a compassionate veterinary practice.

However, another customer reported a significantly negative experience, citing "rude staff" and a failure to provide a timely estimate for services, even after two phone call reminders. This individual ultimately canceled their appointment and sought care elsewhere, describing the other veterinary practice as "much nicer." Following the cancellation, the reviewer stated they received a bill for $65.00 for a "full visit" due to allegedly not providing enough notice, despite emailing the clinic well in advance to cancel. This negative experience led to a one-star review and criticism of Ore Creek Veterinary Clinic's business model.

This contrasting review raises concerns about the consistency of customer service and the clinic's communication and billing practices. The failure to provide a timely estimate and the subsequent billing for a canceled appointment, despite advance notice, suggests potential issues with administrative processes and customer relations. This is a crucial point for local users to consider when evaluating Ore Creek Veterinary Clinic as their "Pet Hospital Near Me."

Considering these differing experiences, it is challenging to definitively describe the environment and overall service quality at Ore Creek Veterinary Clinic. The positive review suggests a caring and supportive atmosphere, while the negative review indicates potential issues with staff rudeness and administrative efficiency. It is possible that individual experiences may vary depending on the specific staff members encountered and the circumstances of the visit.

In terms of services, based on the positive review, we can infer that Ore Creek Veterinary Clinic offers general veterinary care for both dogs and cats, including wellness checks, vaccinations, and management of health issues in older pets. The mention of two different doctors, Dr. Gannon and Dr. Hynes, suggests that the clinic has multiple veterinarians with potentially varying areas of focus or expertise. The negative review implies that they offer diagnostic and treatment services that would typically require an estimate, but the process for providing this information appears to have been problematic in that instance.

Features of Ore Creek Veterinary Clinic might include the experience and compassion of Dr. Gannon and Dr. Hynes, as highlighted in the positive review. However, the negative review points to potential inconsistencies in staff courtesy and administrative efficiency as significant drawbacks. The clinic's policy regarding appointment cancellations and associated fees is also a feature that prospective clients should be aware of.

There is no promotional information available in the provided reviews. Local users would need to contact the clinic directly to inquire about any special offers, new client discounts, or other promotions they might be running.

In conclusion, Ore Creek Veterinary Clinic in Hartland, MI, presents a mixed picture based on the limited online reviews. While one customer praised the exceptional care and compassion of Dr. Gannon and her staff, particularly in end-of-life care for a senior pet, another reported significant issues with rude staff, failure to provide timely service estimates, and problematic billing practices following a canceled appointment. Local pet owners seeking a "Pet Hospital Near Me" should consider these contrasting experiences when making their decision. It may be beneficial to contact the clinic directly to discuss their specific needs and policies, and perhaps seek additional reviews from other local pet owners to gain a more comprehensive understanding of the overall quality of care and customer service at Ore Creek Veterinary Clinic.