Olde Falls Road Sm Animal Clinic: Smith Mary DVM

Olde Falls Road Small Animal Clinic, located at 2615 Olde Falls Rd, Zanesville, OH 43701, USA, is a well-regarded establishment within the "Pet Hospital" category. While the name specifically mentions "Smith Mary DVM," public information primarily highlights Dr. Neal Heilman as the owner and a key veterinarian. The clinic has been a trusted provider of veterinary care in the Zanesville, OH community for years, dedicated to ensuring the health and happiness of pets. You can contact them at (740) 452-7934 or +1 740-452-7934.

The environment at Olde Falls Road Veterinary Clinic is designed to be warm, welcoming, and calming for pets, striving to make them feel "instantly at home." Customer reviews consistently praise the staff for their kindness, caring nature, and professionalism. One particularly notable aspect of their approach to the environment is the veterinarians' willingness to interact with pets on their level, literally. For instance, Dr. Heilman has been noted for sitting or even lying on the floor to examine dogs, making them more comfortable and reducing stress, especially for larger or more timid animals. The staff also engages with pets on the floor, fostering a gentle and non-threatening atmosphere. This personalized attention and emphasis on reducing anxiety contribute significantly to a positive experience for both pets and their owners. The clinic aims to provide a friendly face and a helping hand, ensuring that pet parents feel supported and understood.

Olde Falls Road Veterinary Clinic offers a comprehensive range of veterinary services for small animals, primarily focusing on dogs and cats, but also extending some services to pocket pets and exotics. Their core services include:

• Wellness and Preventative Care: This is a cornerstone of their practice, encompassing annual wellness exams for adult dogs and cats (aged one to seven years), with more frequent examinations recommended for puppies, kittens, and senior pets. These check-ups typically involve recording weight and temperature, discussing eating habits and exercise, and addressing parasite control. They offer both core and optional vaccinations for dogs (canine distemper, hepatitis, parvovirus, parainfluenza, and rabies) and cats (feline distemper, feline calicivirus, feline herpes, and rabies). Additionally, they provide vaccinations for Bordetella, leptospirosis, and Lyme disease for dogs, and for Bordetella, chlamydia, feline immunodeficiency (AIDS), feline infectious peritonitis, feline leukemia, giardia, and ringworm for cats, based on individual risk and lifestyle factors. They also provide advice on flea, tick, and heartworm prevention, given the high incidence of Lyme disease in their area.

• Dentistry: Recognizing the importance of oral health, they offer comprehensive dental services. This includes checking teeth and gums during wellness exams, professional dental cleanings under general anesthesia, and guidance on proper tooth brushing techniques and at-home dental hygiene routines.

• Spay/Neuter Procedures: They perform spaying for female pets and neutering for male pets, emphasizing their role in controlling pet overpopulation and providing additional health benefits such as reduced risks of certain cancers and behavioral issues.

• Surgical Procedures: The clinic conducts various surgical procedures, including common ones like tooth extractions, removal of skin masses, and bladder stone surgeries. They also handle surgeries for different types of cancer. They often utilize a surgical laser for procedures and MLS Laser Therapy post-operatively to minimize inflammation and patient discomfort, aiming for smoother recoveries.

• Diagnostic Services: To facilitate accurate diagnoses, they are equipped with digital X-ray capabilities for internal examinations and utilize blood work analysis (partnering with Idexx for discounted wellness lab work packages) to detect diseases in their earliest stages, even before symptoms appear.

• End-of-Life Care: The clinic offers humane options for end-of-life care, providing support to families during these sensitive times. This compassionate approach extends to gestures like sending heartfelt sympathy cards after a pet's passing.

• Seasonal Safety & Behavioral Concerns: They provide guidance on seasonal health issues like flea, tick, and heartworm prevention, and are available to help with behavioral concerns pets may exhibit.

The distinguishing features of Olde Falls Road Veterinary Clinic are heavily rooted in the personal touch and expertise of its staff. Dr. Heilman is consistently singled out for his exceptional care and ability to connect with animals, even those initially wary of strangers, by patiently sitting on the floor to gain their trust. This level of dedication is a significant draw for clients. The entire staff receives high praise for being "very kind and caring."

Another key feature is their affordable pricing, which is mentioned by clients as a significant advantage, allowing more pet owners to access quality care. The clinic's commitment to early detection and preventative care, including catching serious conditions like breast cancer early, as highlighted in a review, showcases their proactive approach to pet health. Their use of advanced technology such as digital X-rays and surgical lasers, combined with post-operative laser therapy, demonstrates a commitment to modern, effective treatments that reduce patient discomfort and improve recovery. The clinic also provides online prescription refills and has partnered with MyVetStore, an online pharmacy, to offer convenient access to medications, food, and other pet products, streamlining the process for busy pet owners.

From a promotional standpoint, Olde Falls Road Veterinary Clinic primarily benefits from powerful word-of-mouth recommendations driven by their high level of customer satisfaction. Phrases like "Dr. Heilman and staff are the best and affordable prices as well!" directly communicate their value proposition. The personal testimonials, such as the story of a client bringing in two-week-old bottle-fed kittens and feeling "comfortable that I could take the rest of my babies to see him," or the detailed account of Dr. Heilman sitting on the floor to examine a 120-lb German Shepherd, create compelling narratives that resonate with potential clients.

The clinic's strong emphasis on preventative care, including detailed information about vaccinations and parasite control, helps to educate pet owners and positions the clinic as a partner in long-term pet health. Their transparent approach to pricing, coupled with the quality of care provided, serves as a powerful differentiator in the market. The availability of online resources for prescription refills and shopping further enhances customer convenience and loyalty. By consistently delivering compassionate, effective, and affordable veterinary services, Olde Falls Road Veterinary Clinic has cultivated a loyal client base that actively recommends their services, making them a highly trusted "Pet Hospital" in Zanesville, OH.