Old Town Veterinary Hospital

As a key player within the **Pet Hospital** category, **Old Town Veterinary Hospital** serves the Murrieta, CA community with a commitment to comprehensive and compassionate veterinary care. Located at 41891 Kalmia St Suite C, Murrieta, CA 92562, USA, this full-service small animal hospital has been a part of the community since 2013. Pet owners can reach them at (951) 698-3200 or via mobile at +1 951-698-3200 for appointments and inquiries. The hospital prides itself on practicing personalized, high-quality medicine with open communication and integrity, aiming to build long-lasting relationships with both pets and their families.

The **environment** at Old Town Veterinary Hospital is designed to be welcoming and comfortable, fostering a sense of connection and trust. Clients often express that they "love their jobs and what they do," indicating a positive atmosphere among the staff, which naturally extends to their interactions with pets and owners. This enthusiasm helps create a reassuring experience for animals, even those who might typically be anxious at a vet's office. While specific details about the waiting area or examination rooms are not extensively detailed in the provided information, the overall sentiment points to a clinic where genuine care is evident. A clean and organized facility is fundamental for any medical practice, and Old Town Veterinary Hospital strives to maintain a professional yet warm setting to ensure patient safety and comfort.

Old Town Veterinary Hospital offers a broad spectrum of **services** designed to support the lifelong health and well-being of pets. As a full-service small animal hospital, their offerings typically include, but are not limited to:

• Preventative Care & Wellness Exams: These are foundational to their practice, emphasizing regular check-ups, vaccinations (including specific protocols for cats), and parasite prevention to detect and address potential health issues early.

• Pet Dental Care: Comprehensive dental services are available, including cleanings and other procedures to maintain oral hygiene, which is crucial for overall health.

• Surgery: The hospital is equipped to perform various surgical procedures, from routine spays and neuters to more complex soft tissue surgeries.

• Radiology and Ultrasound: Utilizing advanced diagnostic imaging techniques to accurately diagnose internal conditions and injuries.

• Skin, Ear & Allergy Care: Specializing in the diagnosis and treatment of dermatological issues and allergies, a common concern for many pets.

• Geriatric & Pain Treatment: Tailored care plans for older pets, focusing on managing age-related conditions and alleviating chronic pain to improve their quality of life.

• Puppy & Kitten Wellness: Dedicated programs for young animals, ensuring a healthy start with appropriate vaccinations, deworming, and nutritional guidance.

• Medical Case Management: Providing thorough management for complex and ongoing medical conditions, ensuring continuity of care.

• Health Certificates: Essential documentation for pets traveling internationally or across state lines.

• Eye Exams: Comprehensive assessments for eye health and the treatment of eye infections.

• End of Life Care: Offering compassionate services and support during the difficult process of saying goodbye to a beloved pet.

• Online Pharmacy: For client convenience, they partner with Vets First Choice to provide an online platform for ordering medications, food, and other necessary products, often with free delivery.

This comprehensive approach ensures that pets receive integrated care throughout all stages of their lives.

Several key **features** define the experience at Old Town Veterinary Hospital. A prominent feature, as highlighted by client feedback, is the dedication and passion of the entire staff. Clients consistently note that they "love their jobs and what they do," creating a warm and professional atmosphere. Dr. Miller, in particular, has been praised as "wonderful" and a veterinarian who clients "really appreciate having." This indicates a team that is not only skilled but also deeply committed to animal welfare and client satisfaction.

The hospital emphasizes building "long-lasting relationships with the entire family to promote long-term health, wellbeing, and happiness." This personalized approach suggests that they take the time to get to know individual pets and their owners, fostering trust and open communication, which are crucial for effective veterinary care. They commit to "practicing personalized, compassionate, high-quality medicine with open communication and integrity."

However, it is important to objectively address all feedback. One customer review mentioned concerns about "upselling" and high costs, particularly regarding medication and shots, suggesting that the clinic's pricing might be perceived as expensive by some. The client noted a situation where daily medication was included on the bill despite their request for a prescription for an online pharmacy. While the clinic eventually removed the charge, this feedback points to an area where communication regarding billing and prescription options could be clearer to prevent client frustration. It's common for veterinary practices to provide in-house medications for convenience and immediate care, but client preference for external pharmacies should be respected and facilitated. Despite this, the client acknowledged that owners "do it because you love your pets," indicating that the quality of care, albeit costly, is still valued.

The hospital also highlights its commitment to "progressive care" and "old time values," indicating a blend of modern medical advancements with a traditional, compassionate approach. They emphasize "individual care, education, and commitment to life-long learning," suggesting that their team stays updated on the latest veterinary practices to provide the best possible treatments.

Old Town Veterinary Hospital utilizes various **promotional strategies** to attract and retain clients, often focusing on making veterinary care more accessible and affordable. Key promotions and features include:

• New Client Promotions: A notable offer for new clients is 50% off their pet's first wellness exam fee. This is a significant incentive for potential new clients to experience the hospital's services. The offer is typically for one pet per household and applies only to the exam fee, not additional services or medications, and has an expiration date.

• Ongoing Discounts: Old Town Veterinary Hospital is proud to offer various discounts to specific community members, including:

  • Military and First Responders Discount: 10% off their services.

  • Student Discount: 10% off on their pet's exam for the hard-working students of the community.

  • Senior Discount: 10% off their services for senior citizens.

  These discounts demonstrate their commitment to supporting different segments of the local population.

• Online Pharmacy: The partnership with Vets First Choice provides a convenient online platform for clients to purchase pet medications and food, often with benefits like free delivery, which enhances client convenience and potentially offers cost savings compared to in-house purchases.

• Pet Insurance and Treatment Financing: While not a direct promotion, the hospital advises clients on the benefits of pet insurance for unexpected accidents and illnesses, and they work with treatment financing solutions like CareCredit to help manage large upfront costs. This reflects their understanding of the financial aspect of pet care and their effort to make it manageable.

• Emphasis on Customer Experience: Testimonials highlighting the staff's kindness, professionalism, and genuine care serve as powerful promotional tools. Phrases like "Always great service in helping us get our pup feeling happy again" and "Everybody at the office was very nice and professional" underscore their commitment to positive client interactions.

• Online Accessibility: The availability of online forms for new client registration and additional pet information streamlines the check-in process, demonstrating a modern approach to client convenience. Their website serves as a hub for information about services, the team, and promotions.

Old Town Veterinary Hospital's core promotional message revolves around "Progressive Care. Old Time Values. Exceptional quality and compassionate medical care." They aim to be a trusted partner in pet health, combining advanced medical techniques with a personalized, empathetic approach that recognizes the deep bond between humans and their animal companions. While some clients have expressed concerns about pricing, the consistent praise for the staff's compassion and the quality of care remains a strong selling point for the hospital.

In conclusion, Old Town Veterinary Hospital in Murrieta, CA, presents itself as a dedicated and comprehensive pet hospital. Its environment is shaped by a team of passionate professionals, including Dr. Miller, who strive to build lasting relationships with families. The wide array of services, from preventative and dental care to advanced surgery and diagnostics, demonstrates their capacity for thorough pet healthcare. Despite some concerns regarding cost, their commitment to compassionate, high-quality medicine, coupled with various discounts and convenient online services, positions them as a viable and caring choice for pet owners in the region.