O'Connor Nancy DVM ico

O'Connor Nancy DVM

Pet HospitalOhioSummit CountyAkronHighland SquareWest Market Street

578 W Market St, Akron, OH 44303, USA

4.0

Be aware of this clinic. My family went through a really difficult time with this practice. They lost our medical records and tried to prevent us from seeing the procedure being performed on our first visit. They also overcharged (x4 the price for the same procedure compared to the nearby clinic). They also won't let you inside the building but will make you wait in your car with your pet, even though there is plenty of space by the front desk. I could tell that they do not like pets hanging in the waiting area. They also performed a bunch of procedures and vaccines that were not needed which was not even part of our appointment, which later we found out about. When my brother reached back with a question regarding this, but they blocked his phone number so we could not reach the clinic for a week. They finally replied after several weeks of attempts, sending a piece of contact information for their insurance company, and telling us to file a claim there. What kind of insurance company admits fault where they are responsible for payment? This is not acceptable, and I am working with accreditation bodies to revoke licenses for this malpractice.

Sean Miller
  • Overview
  • (330) 253-6868
  • highlandvetclinic.com

Hours

Monday 8:30 AM - 5:30 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 5:30 PM
Thursday Closed
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 8:00 AM
Sunday Closed

O'Connor Nancy DVM Introduce

Welcome to the local introduction of O'Connor Nancy DVM, a pet hospital located at 578 W Market St, Akron, OH 44303, USA. Operating under the platform category of 'Pet Hospital,' O'Connor Nancy DVM aims to provide veterinary care services and potentially offer related goods for sale to pet owners in the Akron area. You can reach them at their phone number: (330) 253-6868 or mobile phone: +1 330-253-6868.

As a local pet hospital, O'Connor Nancy DVM is expected to offer a range of services crucial for maintaining the health and well-being of your beloved pets. Typically, pet hospitals provide essential medical care, including routine check-ups, vaccinations, and treatments for illnesses and injuries. Depending on the specifics of O'Connor Nancy DVM, they might also offer specialized services such as surgical procedures, dental care, diagnostic imaging (like X-rays), laboratory testing, and preventative medicine programs tailored to different animal needs and life stages.

The environment of a pet hospital plays a significant role in the comfort and stress levels of both pets and their owners. A well-maintained and clean facility is paramount. Ideally, a pet hospital should have designated areas for different purposes, such as examination rooms where veterinarians can assess your pet's health, a waiting area for pet owners, and potentially separate spaces for different types of animals to minimize stress. Depending on the size and scope of O'Connor Nancy DVM, they might also have surgical suites, recovery areas for post-operative care, and possibly even boarding facilities for pets needing overnight stays for medical reasons.

Features that often distinguish a quality pet hospital include the expertise and compassion of the veterinary staff, the availability of modern medical equipment, and a commitment to clear communication with pet owners. A good veterinary practice prioritizes understanding your pet's history and your concerns, explaining diagnoses and treatment options thoroughly, and involving you in the decision-making process for your pet's care. They should also adhere to high standards of hygiene and patient safety.

However, it is important to consider feedback from other pet owners to gain a comprehensive understanding of the services and overall experience at O'Connor Nancy DVM. Several reviews from individuals who claim to be customers have raised significant concerns regarding the practices at this clinic. These reviews allege several serious issues, including the loss of medical records, attempts to restrict owner access during procedures, overcharging for services compared to other local clinics, and a policy of making pet owners wait in their cars with their animals instead of in a waiting area. One reviewer mentioned a feeling that pets were not welcome in the waiting area.

Furthermore, there are claims of unnecessary procedures and vaccinations being performed that were not part of the scheduled appointment. When one customer reportedly contacted the clinic with questions about these charges, they allege that their phone number was blocked, preventing them from reaching the clinic for an extended period. After several weeks, the customer states they received contact information for an insurance company and were advised to file a claim there, which the reviewer found unacceptable.

Another reviewer echoed similar concerns, stating that their cat's previous medical records were lost, and unnecessary procedures were performed, allegedly causing harm to the animal. This reviewer also claims to have been billed significantly more than other veterinary clinics for the same procedure and was initially prevented from being present during their cat's treatment. They also reported that their emails expressing concerns went unanswered and their phone number was blocked. This reviewer indicated they are taking action against what they perceive as malpractice and contacting relevant associations.

Based on this publicly available feedback, it is crucial for local users considering O'Connor Nancy DVM for their pet's care to be aware of these serious allegations. While these are individual accounts and may not represent the experience of every pet owner, the consistency and severity of the issues raised warrant careful consideration. Potential clients may want to seek further information, perhaps by contacting the clinic directly to discuss their practices and address these concerns, or by seeking additional opinions from other pet owners in the Akron area.

When choosing a pet hospital, it is always advisable to research and consider multiple options to ensure you find a practice that aligns with your expectations for quality of care, transparency, and ethical practices. Factors to consider include the clinic's reputation, the qualifications and experience of the veterinarians and staff, the range of services offered, the cleanliness and comfort of the facility, and the cost of services. It is also helpful to inquire about their policies on communication, access during procedures (if appropriate), and how they handle billing and address client concerns.

For local users in Akron, OH, while O'Connor Nancy DVM is listed as a pet hospital providing veterinary care, the publicly available reviews suggest potential issues that warrant further investigation and caution. It is recommended to weigh this information carefully alongside any positive experiences or information you might gather independently before entrusting the care of your pet to this clinic. Exploring other pet hospital options in the Akron area might be a prudent step to ensure your pet receives the best possible care and that you have a positive and transparent relationship with your veterinary service provider.

O'Connor Nancy DVM Photos

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O'Connor Nancy DVM Location

O'Connor Nancy DVM

578 W Market St, Akron, OH 44303, USA

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Reviews

Be aware of this clinic. My family went through a really difficult time with this practice. They lost our medical records and tried to prevent us from seeing the procedure being performed on our first visit. They also overcharged (x4 the price for the same procedure compared to the nearby clinic). They also won't let you inside the building but will make you wait in your car with your pet, even though there is plenty of space by the front desk. I could tell that they do not like pets hanging in the waiting area. They also performed a bunch of procedures and vaccines that were not needed which was not even part of our appointment, which later we found out about. When my brother reached back with a question regarding this, but they blocked his phone number so we could not reach the clinic for a week. They finally replied after several weeks of attempts, sending a piece of contact information for their insurance company, and telling us to file a claim there. What kind of insurance company admits fault where they are responsible for payment? This is not acceptable, and I am working with accreditation bodies to revoke licenses for this malpractice.

Apr 17, 2024 · Sean Miller

They lost the previous medical records for my cat and performed procedures that were not needed for my cat, hurting her unnecessarily. I was billed for more than 4 times the amount from other vet for the same procedure. They tried to not let me in to see my cat during the procedure. I emailed expressing my concerns but no reply. They blocked my phone number and I cannot reach clinic by phone. I am taking action against this malpractice and reaching out to associations to get this Dr's license provoked for good.

Apr 17, 2024 · Ray Miller

This facility is a lifesaver. We're fostering a small dog while her owner is in the hospital/rehab. The dog has never been to a vet, and needed a rabies shot so she could visit her owner. Most vets are booking in July. Nancy O'Connor and her wonderful staff squeezed us in nearly immediately, gave her her shot, clipped her nails, and checked her ears, to find a slight yeast infection. Now if I can just get those drops in! Thank you again. You are all pretty terrific! Sharon Lorentzen

Jun 07, 2021 · dejawog

We took our cats there for their booster vaccines. They were especially helpful with our long-hair. She had been developing clumps along her belly. They got them out and gave us some much needed tips on how to keep them away.

Jun 27, 2019 · Andrew Thompson

Dr. O'Connor is very knowledgeable and genuinely cares about the patients. She is receptive to questions and provides good information. I don't think you can go wrong with her or her clinic.

Jan 15, 2019 · Peter Spearing

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