
Northwest Wisconsin Veterinary Services
Pet HospitalWisconsinPolk CountyAmeryWisconsin 46
949 WI-46, Amery, WI 54001, USA
4.0
I am very frustrated with this vet clinic. With our first dog, we had bad experiences but after he died our primary vet (different clinic) retired so I went back last year when we got a couple new dogs. I wanted to give them another chance since there is a different vet from when I took my first dog there 10 years ago. Well, I like the vet better, and almost all the techs are great. They provide competent care but my big issue is how the staff have never once disclosed the full cost of care, when I ask directly. Yes, vet care is expected to be expensive. But every time I made an appointment for my animals I ask how much it will cost so I can make sure I can afford the cost when payment is required and there is always an undisclosed or hidden fee. For example, I was quoted $15 for a booster vaccine when I scheduled it, but when it was time to pay, they said it was $30. The itemized bill listed a "vet fee" because "the vet is required to see the animal" even though an appt was made for the vet tech. Just say the vaccine costs $30. When we got my dogs fixed I was quoted one price over the phone, along with an verbal itemized list. But when I asked what exactly my deposit was covering the morning I dropped my dog off, the secretary or tech that checked my dogs in acted like that was a question I shouldn't be asking, and when she finally told me what would be due at pickup --surprise!!-- there was a "surgical fee" I was never told about when I made the appt. I can't afford their surprises and I will not be back.
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Overview
- (715) 268-6226
- www.northwestwisconsinveterinary.com
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Welcome to Northwest Wisconsin Veterinary Services
To our local users in the Amery, Wisconsin area, we would like to introduce you to Northwest Wisconsin Veterinary Services, a "Pet Hospital" located at 949 WI-46, Amery, WI 54001, USA. As a pet hospital, they offer veterinary care for your animal companions and likely provide related goods for sale, such as medications, pet food, and other health-related products.
Based on the reviews from real customers, the environment and services at Northwest Wisconsin Veterinary Services have elicited mixed reactions. One customer, who had negative experiences with a previous vet at the clinic with their first dog, decided to return after a new vet joined. This suggests a potential improvement in the veterinary care provided. The reviewer noted that they liked the new vet better and found "almost all the techs are great," acknowledging competent care. Another customer mentioned that the clinic takes care of all five of their cats, indicating they do provide services for felines.
However, a significant concern raised by one customer is the issue of undisclosed costs. This reviewer reported consistently being quoted one price for services but then facing additional, unmentioned fees upon payment, even after directly inquiring about the cost beforehand. Examples given include a booster vaccine quoted at $15 but charged at $30 due to a "vet fee" for the vet seeing the animal (despite the appointment being for a tech), and a "surgical fee" for a spay/neuter procedure that was not included in the initial phone quote or the verbal itemized list. This lack of transparency in pricing is a major point of frustration for this customer, leading them to state they will not return due to these "surprises."
In terms of features, Northwest Wisconsin Veterinary Services employs a new veterinarian who is viewed favorably by at least one returning customer, and most of their veterinary technicians are considered great and provide competent care. They offer services for multiple pets, as evidenced by the customer who brings their five cats there. However, a notable issue appears to be the clinic's communication regarding the full cost of care, with a customer reporting a lack of transparency and the addition of unexpected fees to the final bill.
The provided information does not include any specific promotional details for Northwest Wisconsin Veterinary Services. Pet hospitals sometimes offer promotions for certain services or for new clients. To inquire about any current promotions or to get more information about their pricing policies, it would be best to contact them directly using the provided phone number: (715) 268-6226 or the mobile number +1 715-268-6226. Their address is 949 WI-46, Amery, WI 54001, USA.
In summary, Northwest Wisconsin Veterinary Services in Amery, WI, is a "Pet Hospital" that provides veterinary care, including services for cats. While a returning customer appreciates the new veterinarian and most of the techs, a significant concern has been raised regarding the transparency of their pricing, with reports of undisclosed and hidden fees leading to unexpected costs. For local users considering this clinic, it may be prudent to discuss the full potential cost of any services upfront to avoid any financial surprises. We encourage you to contact them directly to inquire about their services, pricing policies, and any current promotions.
It is important for pet owners to have a clear understanding of the costs associated with veterinary care. The experience reported by one customer regarding Northwest Wisconsin Veterinary Services highlights the need for transparent communication about all fees involved in any treatment or procedure.
While one customer found the new vet and most of the techs to be good, the issue of billing transparency seems to overshadow these positive aspects for that individual. This suggests that while the quality of medical care might be adequate, the business practices regarding financial disclosure could be improved.
For local users who value clear and upfront communication about costs, it would be wise to have a detailed discussion about all potential fees before proceeding with any services at Northwest Wisconsin Veterinary Services. Asking for a written estimate that includes all possible charges might be a helpful step.
To learn more about Northwest Wisconsin Veterinary Services, including the full range of animals they treat, the specific medical services they offer, and their policies on pricing and billing, please contact them directly at (715) 268-6226 or +1 715-268-6226. Their location is 949 WI-46, Amery, WI 54001, USA. They can provide you with the most accurate and current information to help you make an informed decision about your pet's care.
Northwest Wisconsin Veterinary Services Photos










Northwest Wisconsin Veterinary Services Location
949 WI-46, Amery, WI 54001, USA
Reviews
I am very frustrated with this vet clinic. With our first dog, we had bad experiences but after he died our primary vet (different clinic) retired so I went back last year when we got a couple new dogs. I wanted to give them another chance since there is a different vet from when I took my first dog there 10 years ago. Well, I like the vet better, and almost all the techs are great. They provide competent care but my big issue is how the staff have never once disclosed the full cost of care, when I ask directly. Yes, vet care is expected to be expensive. But every time I made an appointment for my animals I ask how much it will cost so I can make sure I can afford the cost when payment is required and there is always an undisclosed or hidden fee. For example, I was quoted $15 for a booster vaccine when I scheduled it, but when it was time to pay, they said it was $30. The itemized bill listed a "vet fee" because "the vet is required to see the animal" even though an appt was made for the vet tech. Just say the vaccine costs $30. When we got my dogs fixed I was quoted one price over the phone, along with an verbal itemized list. But when I asked what exactly my deposit was covering the morning I dropped my dog off, the secretary or tech that checked my dogs in acted like that was a question I shouldn't be asking, and when she finally told me what would be due at pickup --surprise!!-- there was a "surgical fee" I was never told about when I made the appt. I can't afford their surprises and I will not be back.
Apr 08, 2025 路 Christine NThey take care all 5 of our fur babies.They are all Kitties. Roscoe,Eastwood, Jemmi, Moostachio,and Dr. Zues.
Mar 11, 2025 路 Jill ReichertIt was so nice to speak with friendly, professional people. They answered all our questions, called to tell us how things went, and followed up with us the next day. We were very happy with the service and will continue to bring our 2 cats this office.
Feb 21, 2025 路 Deb MooiVery nice and listened to what I had to say. The Dr. and assistant were gentle and took time to comfort my Dog Johnny. I would reccomend this Vet to anyone looking for a new one. 馃憤
Mar 20, 2025 路 Ruth ErnatI had to choose a new vet after Nancy closed Clear lake. NW does not care about helping pets, they care about money. My cat died after getting an enema that left her in terrible shape. I do not trust Dr. Brian Kersten especially after seeing his Mugshot. I DID call the office, told them my concerns with this man, and they are familiar with his past. I will never bring a pet here again.
Apr 21, 2025 路 LauraPet Hospital

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