Northside Animal Hospital

Very good in handling my dogs. They were totally com. Very gentle.

I called to find out what they charge for dog spraying. I was told $400. A few weeks later I made an appointment for the spaying. I got to the appointment 5 minutes early. You can't just walk in because the Vet is immuno compromised. You have to call them on arrival and then wait for someone to come outside and wave you in. It was a particularly hot day and had to wait in my air conditioned car. I waited 20 minutes, 15 minutes payed my appointment time. Then had to wait another 10 minutes inside. So inconvenient. I handed the dog off to a girl and asked the receptionist what the cost would be. She said $450. I said 3 weeks ago it was $400. She smugly said...Well prices change and if she went through her first heat it costs more. She could have told me that when I called for the cost 3 weeks before the appointment when I informed her of the dog's heat cycle. When I picked my dog up the spaying cost was $295. When I asked about that the receptionist said, nastily,...It must have been harder to spray your dog. I told her they can't keep inflating the price with no explanation. She said meanly...I can't tell you over the phone the different process. All I can tell you is the base price. This place is a sham.$8 for a plastic collar (no problem),$10 for gabapentin for pain

I have been going there since I was a kid and I just had to let my little guy go over the rainbow bridge they were very compassionate and very professional . I got to hold him till I was ready and they were very kind also she is very smart and that’s the reason I go there she is the smartest and that’s what you want

I love the way the Vet is caring with my two boy cats and patient with me. Because of some bad neighbors, my cats have run into health problems. But thanks to this clinic, all is well with my cats. Dr. Fulmer Vogel is the best!

This hospital was recommended to me through a Kenosha Facebook group which is why I tried this place out. I'm sad to report that this hospital is the opposite of a place that should be caring for our fur children. I never saw the vet herself smile. The vet never welcomed me. She never even thanked me for my business. As a small business owner myself, I know that customer experience is a huge part of business interaction and this small business falls flat in that department. You are also not allowed to go into the room with your pet because the vet is immune compromised so she just speaks to you from the doorway. I was informed before my first appointment from the receptionist that I wouldn't be allowed in the room because of the vets immunity concerns but I figured, this place must be amazing because it was recommended to me so I would still give it a try! Customer service goes a long way and can truly make or break an experience and in this case, everything combined broke the experience for me. They also don't utilize email with their clients (I couldn't find anything listed on their website). They don't even have a voicemail set up. Nor do they use a scheduling software. Not that these things affect the care of my pet, but we are in a digital world. I do want to mention though that they figured out the issue with my cat and why she was so sick through blood work which I am thankful for but because of my overall experience, I am continuing my cat's care elsewhere. My money doesn't grow on trees and I want to make sure that I'm using it wisely on a vet who truly cares and shares in my concerns. Thank you Northside Animal Hospital for diagnosing my cat and helping her on a road to recovery. Truly grateful for that!