NewDay Veterinary Care

Pet Hospital North Carolina Mecklenburg County Huntersville Brown Mill Road

15020 Brown Mill Rd, Huntersville, NC 28078, USA

4.0

Dr. Luckey is hands down the best and most compassionate veterinarian we have met. His bedside manner and interaction with our dogs is top notch. He isn't afraid to literally get on the floor and interact with our dogs and he takes time to listen to all our concerns. I love the follow up from his staff in the days following our appointments. I really appreciate the calls directly from Dr Luckey after particularly complex appointments and when he has test results to discuss. He helped us troubleshoot skin issues with our boy Lemmy without pushing expensive tests/procedures and gave life saving surgery to our senior dog Frankie when he had an emergency on our arrival to the office for a routine appointment. We are forever grateful ❤️

Natalie Rochte

Overview

(704) 885-5427
newdayvetcare.com

Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 9:00 AM - 4:00 PM

Sunday Closed

Pet Hospital

State

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Welcome to NewDay Veterinary Care

Welcome to NewDay Veterinary Care, your trusted local Pet Hospital in Huntersville, North Carolina, committed to providing exceptional and compassionate veterinary services for your beloved animal companions. At NewDay Veterinary Care, we understand that your pets are cherished members of your family, and we strive to offer a welcoming and supportive environment where their health and well-being are our top priorities. Led by Dr. Luckey, our dedicated team is committed to delivering personalized care, taking the time to understand your concerns and address your pet's individual needs.

As a full-service Pet Hospital, NewDay Veterinary Care offers a comprehensive range of medical, surgical, and preventative care services to ensure your pet enjoys a long, healthy, and happy life. We believe in a proactive approach to healthcare, emphasizing regular wellness exams and client education to help you make informed decisions about your pet's health. Our commitment extends beyond treating illnesses; we aim to build lasting relationships with our clients and their pets, fostering a partnership based on trust and understanding.

Our Environment: A Comfortable and Caring Space

While specific details about the clinic's physical environment are not provided in the reviews, the emphasis on Dr. Luckey's compassionate bedside manner and the staff's follow-up care suggests a warm and caring atmosphere. The willingness of Dr. Luckey to interact directly with pets, even getting on the floor, indicates a comfortable and pet-friendly environment where animals are treated with kindness and respect. Creating a positive experience for your pet during their visit is a priority at NewDay Veterinary Care.

Comprehensive Veterinary Services: Addressing All Your Pet's Needs

NewDay Veterinary Care offers a wide array of services to cater to the diverse healthcare requirements of your pets. Based on the available information, these services include:

Wellness Examinations: Regular check-ups are essential for maintaining your pet's optimal health. These comprehensive exams allow Dr. Luckey to assess your pet's overall well-being, detect any potential health issues early, and develop personalized preventative care plans, including vaccinations and parasite control.
Diagnosis and Treatment of Illnesses: Dr. Luckey's expertise extends to diagnosing and treating a wide range of medical conditions. As highlighted in a review, he successfully helped a pet with skin issues without resorting to unnecessary expensive tests, demonstrating a thoughtful and practical approach to diagnosis and treatment.
Surgery: NewDay Veterinary Care is equipped to perform various surgical procedures. A particularly impactful review recounts how Dr. Luckey performed life-saving emergency surgery on a senior dog, showcasing his surgical skills and responsiveness in critical situations. The specific types of surgeries offered are not detailed, but the ability to handle emergency surgical needs indicates a capacity for both routine and more complex procedures.
Vaccinations: Protecting your pet from preventable infectious diseases is a crucial aspect of our preventative care. NewDay Veterinary Care offers a range of core and lifestyle-based vaccinations tailored to your pet's individual needs and risk factors.
Parasite Prevention and Control: Protecting your pet from fleas, ticks, heartworms, and intestinal parasites is vital for their health and comfort. We offer effective preventative medications and personalized recommendations for parasite control.
Dermatology: Dr. Luckey has experience in diagnosing and managing skin issues in pets, offering solutions without necessarily pushing expensive or unnecessary tests, as noted by a satisfied client.
Emergency Care: The instance of the senior dog requiring emergency surgery upon arrival for a routine appointment demonstrates the hospital's ability to handle urgent medical situations promptly and effectively. While the scope of emergency services isn't fully detailed, the willingness and ability to perform life-saving surgery highlight their commitment to critical care.
Client Communication and Follow-Up: A significant feature of NewDay Veterinary Care is the exceptional communication provided to pet owners. Clients appreciate the time Dr. Luckey takes to listen to concerns, the follow-up calls from the staff, and, notably, direct calls from Dr. Luckey himself after complex appointments and to discuss test results. This proactive communication fosters trust and ensures clients are well-informed about their pet's health.

Features That Set Us Apart: Compassion, Expertise, and Personalized Attention

The consistent theme in the customer reviews is the exceptional compassion and expertise of Dr. Luckey. His willingness to interact directly with pets, taking the time to make them feel at ease, even on the floor, showcases a genuine love for animals and a commitment to reducing their stress during veterinary visits. This personal touch creates a positive and trusting relationship between the veterinarian, the pet, and the owner.

Furthermore, Dr. Luckey's approach to diagnosis and treatment is praised for being thorough yet not unnecessarily expensive. His ability to troubleshoot health issues effectively while being mindful of costs demonstrates a commitment to providing high-quality care that is also practical and considerate of the owner's financial concerns.

The follow-up communication from both the staff and Dr. Luckey is another standout feature. This proactive engagement ensures that pet owners feel supported and informed throughout their pet's care journey, especially after more complex appointments or when receiving test results.

One important point raised in a review is the potential for wait times due to the practice having one veterinarian and being busy. While the reviewer noted that the wait was ultimately worth the excellent care received, it's something to be aware of, especially if your pet becomes anxious. Bringing toys and treats for your pet while waiting is suggested as a helpful strategy.

Promotional Information: Your Partner in Pet Health

Currently, the provided information does not include details about specific promotional offers or discounts at NewDay Veterinary Care. However, their commitment to providing compassionate, high-quality care and building strong relationships with clients represents a long-term value for pet owners in the Huntersville area. We encourage you to contact NewDay Veterinary Care directly at (704) 885-5427 or +1 704-885-5427 to discuss your pet's specific needs and learn more about how they can partner in your pet's health and well-being. Their dedication to personalized attention and comprehensive care makes them a valuable resource for the local pet community.

At NewDay Veterinary Care, you can expect a welcoming environment, a compassionate and skilled veterinarian in Dr. Luckey, and a team dedicated to providing the best possible care for your furry family members. While some wait times may occur due to the practice's popularity and single-veterinarian model, the consistent positive feedback regarding the quality of care and the personal attention provided underscores the value of choosing NewDay Veterinary Care as your trusted Pet Hospital in Huntersville, NC.

NewDay Veterinary Care Photos

NewDay Veterinary Care Location

15020 Brown Mill Rd, Huntersville, NC 28078, USA

Reviews

Jul 13, 2024 · Natalie Rochte

Dr. Lucky was very attentive and caring with my 2 yr old pittie, Lulu. She's a pretty healthy girl, so she's only been to the vet twice - once as a puppy and this time for a wellness check and wart on her paw. She was nervous, and Dr. Lucky did a great job of making her feel at ease. The only thing I will say is be prepared for a wait. This is a busy practice with one vet. Have some toys and treats once called back. I waited 40 mins from the time called back to when he came in. It was worth the wait, but just know it's a possibility if you have a pet that gets antsy.... Aside from that, a great experience!

Mar 07, 2025 · Deidre Martin

In the past I would have recommended them to anyone and left 5 stars, but today I am beyond disappointed. My husband took our dog to get shots because we are boarding him this weekend at the pet paradise in Matthew's and they didn't tell us he needed them until a week before then they tell us they canceled our wellness plan when I specifically told them not to after the vet left the Matthew's location and told them to just switch us to lake Norman. They canceled the plan DIDNT TELL US that it was canceled and today we had to pay 200 dollars for shots that should have been covered by our plan and we now have to pay for boarding!!!! If you can send your animals elsewhere... do so! Not worth the aggravation!!

Aug 28, 2024 · Alyssa Lieberman

I called to remove our wellness monthly plan subscription. The receptionist said the only person that can take that out of our plan is the regional manager and that I was going to get a call back when they removed it. Did not get a callback by end of day as she said so then I called again - the same girl says that the regional manager is on a weeklong vacation and that she’s the only person in the universe that has access to our account and can delete the monthly wellness plan subscription for us. So then I waited an additional 6 days… then I called back and it’s the same exact girl saying that the regional manager is still on vacation and then I calmly asked her “don’t you think this is silly from my perspective as a customer that only one human being can access the plan and nobody can delete the wellness plan. Kind of silly don’t you think?” Then the receptionist says “Let me check if I can get into your account because the only other person can access your account would be the vet” and I said “OK well is this vet gonna call me back by the end of the day at 100% or you’re not sure?”. Then she put me on hold and when she comes back on the line, she says our monthly wellness subscription has been canceled since March 25 and we have not been charged anything since then. My question is why didn’t we get notified that our wellness plans subscription was suspended? we were never notified and we were thinking for four months that our dog had a wellness plan when really he did not. We’re glad that we weren’t charged since March but it would’ve been nice to be notified and we were not notified that the Matthews location had been closed down for a few months as well so obviously when they shut down that location, they also shut down our wellness plan with it and we were never informed for four months. If I would’ve never called, I would’ve never known that our dog didn’t have protection all that time. We obviously moved our vet services somewhere else, but this was tragic And the runaround to just cancel the wellness plan only to be told that it has been suspended since March all along from the same exact receptionist was the worst customer service.

Jul 11, 2024 · Maisha Sheldon

Great service and attention to our dogs today. Pet Paradise is a professional and courteous place where you can take your pets for care.

Aug 17, 2023 · Tim Nichols