Mountain West Veterinary Specialists - Exotics Department

For residents of Layton, Utah, and surrounding areas seeking specialized veterinary care for their non-traditional pets, Mountain West Veterinary Specialists - Exotics Department, located at 936 N Main St suite f, presents itself as a dedicated "Pet Hospital" catering to exotic animals. While the clinic has received positive feedback regarding the expertise of certain veterinarians, recent customer experiences also highlight concerns about their recheck fees and customer service practices.

One positive review specifically commends two veterinarians, Dr. Lofgren and Dr. Santangelo, stating that they have "gone above and beyond" to ensure beloved exotic pets receive the best care. The reviewer recommends these doctors to anyone with an exotic family member. This positive testimonial suggests that the clinic has knowledgeable and capable veterinarians specializing in the unique health needs of exotic animals such as reptiles, birds, and small mammals.

However, another, more detailed review presents a contrasting experience. This customer sought treatment for their Crested Gecko's toe and expressed concerns regarding the clinic's recheck fee policy. After an initial exam costing $85, a recheck was recommended for an additional $30. The customer noted that other veterinary offices offer free rechecks and questioned the clinic's claim that their $30 fee was the "cheapest recheck fee in Utah." The customer's preference was to send photos of the gecko's healing toe on day 13 to avoid the additional $30 charge, especially since the toe had healed. While the clinic advised against this, they acknowledged they couldn't force an in-person recheck.

Following the cancellation of the recheck appointment, the customer reported a lack of response to the photos they sent, leading them to believe that the clinic's concern was primarily financial. This perception was further exacerbated by a subsequent voicemail described as "borderline disrespectful" and "very attacking" simply for wanting good care for their pet. The customer's experience led them to conclude that the clinic prioritizes payment over genuine animal care and expressed their intention to seek veterinary services elsewhere.

This negative experience resonates with other negative reviews the customer had initially overlooked, leading them to advise others to "go elsewhere to save yourself the issues." The emphasis on free rechecks at other exotic veterinary offices and the perception of a lack of genuine care at Mountain West Veterinary Specialists - Exotics Department are significant points raised in this review.

It is important to consider both the positive and negative feedback to form a balanced understanding of the services offered at Mountain West Veterinary Specialists - Exotics Department. The positive review highlights the expertise of specific veterinarians in exotic animal care, which is a crucial factor for owners of non-traditional pets. The negative review, however, raises concerns about transparency and customer service regarding fees, particularly recheck charges, and the overall communication and attitude towards a customer who questioned these fees.

As a "Pet Hospital" specializing in exotic animals, Mountain West Veterinary Specialists - Exotics Department likely offers a range of services tailored to the unique needs of these pets. These services may include:

• General Exotic Pet Wellness Exams: Routine check-ups to ensure the health and well-being of reptiles, birds, and small mammals.
• Diagnosis and Treatment of Exotic Pet Illnesses: Addressing a variety of health issues specific to different exotic species.
• Surgical Procedures: Performing surgeries when necessary for exotic animals.
• Dental Care for Exotic Pets: Providing dental services appropriate for different species.
• Nutritional Counseling for Exotic Pets: Offering guidance on the specialized dietary needs of exotic animals.
• Emergency Care for Exotic Pets: Handling urgent medical situations involving exotic animals. It is advisable to confirm their emergency service availability and hours.
• Diagnostic Imaging: Utilizing tools like X-rays and ultrasound to aid in diagnosis.
• Laboratory Services: Conducting tests on blood, urine, and other samples.
• Hospitalization for Exotic Pets: Providing a safe and monitored environment for recovering or critically ill exotic animals.

Given the conflicting customer experiences, it is advisable for potential clients to directly inquire about the clinic's policies on recheck fees, payment procedures, and communication practices. Speaking with the clinic staff can provide clarity on these aspects and help pet owners make informed decisions about their pet's care.

While the positive review speaks to the expertise of certain veterinarians, the negative feedback regarding fees and customer service should be carefully considered. For individuals searching for a "Pet Hospital" for their exotic pets in Layton, UT, Mountain West Veterinary Specialists - Exotics Department offers specialized care, but it is recommended to have open communication with the clinic about their policies and to weigh the available feedback when making a decision.

To obtain the most accurate and up-to-date information regarding their services, fees, and any potential promotional offers (though none were mentioned in the provided reviews), contacting Mountain West Veterinary Specialists - Exotics Department directly at (801) 683-6201 or +1 801-683-6201 is recommended. This will allow potential clients to ask specific questions and assess whether the clinic's approach aligns with their expectations for veterinary care.