Monocacy Equine Veterinary

Pet HospitalMarylandMontgomery CountyDickersonMouth of Monocacy Road

20701 Mouth of Monocacy Rd, Dickerson, MD 20842, USA

4.0

I've been a loyal customer for 20 years, and today received an email that my horse and I are being dropped because we have yet to "agree or comply with their practice-wide billing policy". No exceptions for my address change, that im a boarder who's barn owner has stage 4 dementia, my card on file changed, and with zero communication written or verbal before hand. I'd get it, if I hadn't nicely called trying to explain and rectify the miscommunication but instead I was met with an attitude and basically told ive been a bad customer. I've paid every bill I've been sent. Their service has always come with a side of attitude but I put up with it because of my barn owner. Good riddance.

Kayley Pries
  • Overview
  • (301) 607-4025
  • www.monocacyequine.com

Hours

Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday Closed
Sunday Closed

Welcome to Monocacy Equine Veterinary

Welcome to Monocacy Equine Veterinary, located at 20701 Mouth of Monocacy Rd, Dickerson, MD 20842, USA. While categorized under "Pet Hospital," Monocacy Equine Veterinary primarily focuses on providing veterinary services for equine patients. As such, the environment, services, and features are tailored to the specific needs of horses. Based on the limited information available, including a recent customer review, we aim to provide an objective introduction to this veterinary service for local users.

Given its specialization in equine care, the environment at Monocacy Equine Veterinary would likely be equipped to handle horses. This might include facilities for examination, treatment, and potentially surgery for large animals. You might expect spacious areas for maneuvering horses, specialized equipment for equine diagnostics and treatments, and possibly stabling or paddocks depending on the nature of the services offered. The clinic would be designed to ensure the safety and comfort of both the horses and their owners during visits.

The services offered by Monocacy Equine Veterinary would be specific to the healthcare needs of horses. These could include routine wellness examinations, vaccinations, dental care (floating), lameness evaluations, treatment for illnesses and injuries, pre-purchase examinations, and potentially surgical procedures. Depending on the practice's capabilities, they might also offer services such as reproductive management, nutritional counseling, and emergency care for equine patients. The focus would be on maintaining the health and performance of horses in the Dickerson area.

Features of Monocacy Equine Veterinary would likely include a team of veterinarians and staff experienced in equine medicine. Their expertise in understanding the unique physiology and health concerns of horses would be a key feature. They might also utilize specialized diagnostic equipment designed for equine patients. Given the mobile nature of some equine veterinary work, they might also offer farm or stable visits for certain services.

However, a recent customer review provides a critical perspective on their service. The reviewer, a loyal customer of 20 years, stated they received an email informing them they were being dropped due to not agreeing with a "practice-wide billing policy." The review mentions a lack of prior communication regarding this policy, despite the customer having called to explain their situation, which involved an address change, being a boarder with a barn owner with stage 4 dementia, and a changed card on file. The customer expressed disappointment with the attitude received when trying to rectify the situation, especially given that they had paid all previous bills. This review suggests potential issues with communication and customer service related to billing policies.

This feedback indicates that while Monocacy Equine Veterinary may provide veterinary services for horses, there might be areas where their administrative and communication practices could be improved. Potential local users should be aware of this recent experience when considering their services.

Regarding promotional information, none is available in the provided text. It is common for veterinary practices to occasionally offer promotions or specific packages for certain services. To inquire about any current promotions at Monocacy Equine Veterinary, interested users would need to contact them directly at (301) 607-4025 or +1 301-607-4025.

For local users in Dickerson, MD, and surrounding areas who own horses, Monocacy Equine Veterinary, located on Mouth of Monocacy Road, offers specialized veterinary care for your animals. However, the recent customer feedback regarding billing policy communication and customer service is something to consider. We recommend contacting them directly to understand their services, policies, and to determine if they meet your specific needs for equine veterinary care.

In conclusion, Monocacy Equine Veterinary focuses on the health of horses and is located in Dickerson, MD. They likely offer a range of equine-specific veterinary services. However, a recent review highlights potential concerns regarding their billing policy communication and customer service. We advise potential clients to contact them directly for more information.

Monocacy Equine Veterinary Location

20701 Mouth of Monocacy Rd, Dickerson, MD 20842, USA

Reviews

I've been a loyal customer for 20 years, and today received an email that my horse and I are being dropped because we have yet to "agree or comply with their practice-wide billing policy". No exceptions for my address change, that im a boarder who's barn owner has stage 4 dementia, my card on file changed, and with zero communication written or verbal before hand. I'd get it, if I hadn't nicely called trying to explain and rectify the miscommunication but instead I was met with an attitude and basically told ive been a bad customer. I've paid every bill I've been sent. Their service has always come with a side of attitude but I put up with it because of my barn owner. Good riddance.

Feb 21, 2025 · Kayley Pries

I've been a loyal customer for 20 years, and today received an email that my horse and I are being dropped because we have yet to "agree or comply with their practice-wide billing policy". No exceptions for my address change, that im a boarder who's barn owner has stage 4 dementia, my card on file changed, and with zero communication written or verbal before hand. I'd get it, if I hadn't nicely called trying to explain and rectify the miscommunication but instead I was met with an attitude and basically told ive been a bad customer. I've paid every bill I've been sent. Their service has always come with a side of attitude but I put up with it because of my barn owner. Good riddance.

Feb 21, 2025 · Kayley Pries

I recently had the pleasure of working with Dr. Bretz, an outstanding equine veterinarian, during the pre-purchase examination (PPE) of a horse we were considering buying. Dr. Bretz went far above and beyond in her thoroughness, attention to detail, and dedication to ensuring we made a well-informed decision. Her expertise and commitment were evident in every step of the process. From the very beginning she impressed us with her extensive knowledge and genuine care for the horse's well-being. She meticulously examined every aspect of the horse's health, leaving no stone unturned. Dr. Bretz's communication was impeccable; she explained every finding in a clear and understandable manner, ensuring we fully grasped the implications of each result. Her patience and willingness to answer all our questions made us feel confident and supported throughout the entire process. What truly sets Dr. Bretz apart is her unwavering dedication to her clients. She went the extra mile to provide us with all the information we needed to make an educated decision, and her passion for her work shone through in everything she did. Thanks to her thoroughness and expertise, we felt empowered and reassured in our decision-making. We couldn't be happier with the service Dr. Bretz provided. I highly recommend her to any horse owner or prospective buyer. You can trust Dr. Bretz to prioritize the well-being of your horse and to provide you with the highest level of care and expertise. She is simply amazing!

Jun 01, 2024 · Oksana Caspento

I recently had the pleasure of working with Dr. Bretz, an outstanding equine veterinarian, during the pre-purchase examination (PPE) of a horse we were considering buying. Dr. Bretz went far above and beyond in her thoroughness, attention to detail, and dedication to ensuring we made a well-informed decision. Her expertise and commitment were evident in every step of the process. From the very beginning she impressed us with her extensive knowledge and genuine care for the horse's well-being. She meticulously examined every aspect of the horse's health, leaving no stone unturned. Dr. Bretz's communication was impeccable; she explained every finding in a clear and understandable manner, ensuring we fully grasped the implications of each result. Her patience and willingness to answer all our questions made us feel confident and supported throughout the entire process. What truly sets Dr. Bretz apart is her unwavering dedication to her clients. She went the extra mile to provide us with all the information we needed to make an educated decision, and her passion for her work shone through in everything she did. Thanks to her thoroughness and expertise, we felt empowered and reassured in our decision-making. We couldn't be happier with the service Dr. Bretz provided. I highly recommend her to any horse owner or prospective buyer. You can trust Dr. Bretz to prioritize the well-being of your horse and to provide you with the highest level of care and expertise. She is simply amazing!

Jun 01, 2024 · Oksana Caspento

I have used Monocacy Equine for over 20 years. They have always been professional and very responsive to emergencies as well as making sure to get back to a client in a timely manner if the client cannot be in attendance during a vet exam. I had a horse with canker which is a horrible thing to have to go through. Monocacy sought advice from other nationally renowned vets/experts for more up to date treatment protocols. When other vets may have misdiagnosed the condition or thrown in the towel, they pursued treatment options one of which finally cured the canker.

Sep 29, 2020 · Cathy hare

I have used Monocacy Equine for over 20 years. They have always been professional and very responsive to emergencies as well as making sure to get back to a client in a timely manner if the client cannot be in attendance during a vet exam. I had a horse with canker which is a horrible thing to have to go through. Monocacy sought advice from other nationally renowned vets/experts for more up to date treatment protocols. When other vets may have misdiagnosed the condition or thrown in the towel, they pursued treatment options one of which finally cured the canker.

Sep 29, 2020 · Cathy hare

A lot of my friend vets are either still there. Or have moved on with their own practice. Good facility.

Aug 24, 2020 · Laurie Wagner

A lot of my friend vets are either still there. Or have moved on with their own practice. Good facility.

Aug 24, 2020 · Laurie Wagner

I've used these veterinarians for years, and they are always been wonderful to work with.

Nov 02, 2019 · Stacy Charland

I've used these veterinarians for years, and they are always been wonderful to work with.

Nov 02, 2019 · Stacy Charland

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