Lovet Pet Health Care - Goodyear

I wouldn't recommend to bring your exotic pets here. My bearded dragon was brought in visibly sick. Needed to pay $2,000 for tests without explanation of why or what is most important vs less important. The doctor did not do the physical exam in front of us, and left our bearded dragon cold in the back after the examination. We were never told any treatments or Best home care while he was in this condition while waiting for lab results. It was either do all the tests or let him 'waste away' and we cant help. We started with x-ray and fecal (took 3 days), and all was normal. After fighting and arguing to find an appointment as my bearded was clearly getting worst, I barely got an appointment next day for bloodwork. My bearded passed away the next morning. We still don't know what happened and we took care of him for 5 years. The worst experience of care I experienced at any exotic vet.

It's easy to bring a pet that has disabilities here or with anxiety. You're not having to wait in a lobby too long. They are caring and easy to work with. Grooming is also great, too, as they are good with understanding your pets needs.

Despite calling to inform them I would be just two minutes late due to my dog’s anxiety, we were treated like second-class clients. We arrived exactly two minutes past our appointment time and were made to wait an additional ten minutes in the lobby. My dog was visibly shaking from stress, and instead of showing any compassion, the staff simply informed us they wouldn't see us because we were late. The VET AND STAFF’s focus on their tight schedules over animal welfare is disturbing! A vet should prioritize the well-being of their patients over rigid scheduling. Clearly, they care more about cramming in as many animals as possible rather than providing proper care. I would NOT recommend this place to anyone who truly cares about their pet’s health.

The Veterinarian and everyone there were absolutely wonderful to our Diggity. When he passed away, they sent us a card, signed by them all offering their condolences. We have decided to switch all of our other pets services here.

I’m extremely disappointed with the service I received at the goodyear location. My dog was prescribed a medication here, with the understanding it would be needed for the rest of her life. Recently, when I went to get a refill, I was told that I would have to go to a different location to get it—just because we had visited that location once. I’ve been bringing my dog to this clinic every other time, so it doesn’t make sense that I suddenly have to drive elsewhere. To make matters worse, when I tried to call the other clinic from your office, I only reached a voicemail. Rather than helping me by contacting someone directly to assist with the refill, your team left me to handle it on my own, which felt like a lack of care and support for my pet’s health needs. This experience was frustrating and showed poor customer service, especially when dealing with something as critical as my dog’s medication. I expected more understanding and assistance from a veterinary clinic. I hope you review how you handle these situations so that other pet owners don’t face the same unnecessary hurdles.

I liked the way the vet answered all my questions. My dog was a spazz, but the vet treated her very well and kept her calm during the exam.

Gentle, loving, competent care of our big baby who got spayed by Dr. Reynolds! Thank you for a 100% worry free process!