London Regional Veterinary Emergency and Referral Hospital

Wanted to take a moment and thank the emergency staff, especially Dr Mainardes for going above and beyond and for being so compassionate during our visit last week. They really did everything they could to help our little guy. Thanks to them, our boy Ozzy was stabilized enough to bring home for one more night and peacefully pass at home with our family, as per our requests. Thank you from the bottom of our hearts for everything you did for our baby. ❤️

The staff and atmosphere at Regional couldn’t have helped make the hardest day of my life more calm, and peaceful for myself and my angel Tatoe. She was laid to rest here in her old age while very ill, and they made the process as easy as they possibly could. They were sincere, and genuinely cared about my Tatoe and myself and my husband. And our girl was comfortable, not afraid. They were gentle, patient and kind. And explained everything with clarity, and gave me options. The sad day I have to recommend a place to lay their angels to rest I will be saying London Regional.

Our beloved pooch Petita after 16 wonderful years, passed at home this evening after hours and from the first phone to leaving the hospital, the compassion and care was exceptional. I'm utterly shocked at the negative reviews because our experience was quite the opposite. A HUGE THANK YOU to the staff that were working...despite the dump of snow London got. You guys really made such a sad event bearable. Thank you from the bottom of our hearts💕

Everything from the referral appointment to many more appointments after, all the staff and Dr Lam were all very friendly and professional. I felt listened to and not rushed. They answered all my questions regarding surgery for my Bandit.. I would highly recommend this clinic.

Severely disappointed with this clinic. When a 12-pound puppy ingests medication and poison control recommends immediate charcoal administration, time is critical. However, after spending two hours at this clinic, no charcoal was given, and I was instead advised to hospitalize my puppy for 12 hours—despite poison control’s clear instructions. Additionally, the estimate provided was for 24 hours, rather than the recommended 12, based on an assumption that I wouldn’t be available for pickup. This clinic does not appear to follow poison control protocols, as charcoal loses effectiveness after two hours when most of the toxin has already been absorbed. I am extremely disappointed in the delay and lack of adherence to expert guidance.