Lewiston Animal Hospital ico

Lewiston Animal Hospital

Pet HospitalNew YorkNiagara CountyLewistonPortage Road

165 Portage Rd, Lewiston, NY 14092, USA

4.0

On Saturday. We brought our 16 year old cat in for what we thought was a simple treatment visit. It turned out he was in kidney failure and with no notice we had to say goodbye. It was pushing 2pm (when they closed) they graciously stayed open later to accommodate our grieving and to allow a couple family members to arrive to say goodbye. The way they handled everything was exceptional. Hugging us, crying with us. The vet techs are exceptional. I forgot the woman we had. But if you read this. THANK YOU. Thank you for working that Saturday. We love you. We were given some things to always remember our sweet boy. We appreciate that a whole lot. My only complaints are that when we called to get him in, the woman said "are you planning to euthanize him"? Which was insanely shitty and I didn't like that one bit. Lastly. In the peak of our sorrow and seconds before it was time for him to go, I felt all they cared about was the money. They just wanted to be paid i felt. I feel that is something that should be sorted out after the fact. Or very much prior. Not in the middle. But it's still not enough for me to not give less than a 5 star. Their compassion outweighed all of that. We will miss our boy murkle so very much.

Scott Brown
  • Overview
  • (716) 754-7422
  • lewistonanimalhospital.com

Hours

Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed

Welcome to Lewiston Animal Hospital

Lewiston Animal Hospital, located at 165 Portage Rd, Lewiston, NY 14092, USA, is a reputable and highly-regarded veterinary care facility committed to providing personalized and compassionate care for pets in the Lewiston, NY community. As a "Pet Hospital" category platform, they offer a wide array of services and goods designed to cater to the diverse needs of canine and feline companions, ensuring their health and well-being throughout their lives.

The hospital operates with a strong emphasis on compassionate and knowledgeable care, striving to build long-term relationships with clients and treat every pet as if they were their own. This dedication is reflected in the overwhelmingly positive feedback from numerous pet owners who have experienced their services. The facility is part of the Buffalo Veterinary Group, a locally owned and operated organization, which further solidifies its roots within the community and its commitment to local pet owners.

Environment

The environment at Lewiston Animal Hospital is designed to be welcoming and safe for both pets and their owners. While specific details about the interior aesthetics are not widely available, the underlying philosophy of the hospital, as conveyed through customer reviews, emphasizes a caring and supportive atmosphere. The staff's approach to pet care, especially during difficult times, suggests a compassionate and understanding environment where pet owners feel heard and supported. The hospital aims to provide a stress-free and relaxing experience as much as possible for animals, particularly for surgical procedures. Their commitment to high-quality comprehensive care and diligent communication contributes to a positive and reassuring environment for both pets and their human companions. The hospital also offers boarding services where pets are kept in a safe, friendly atmosphere, separate from hospitalized pets, indicating a thoughtfully designed space for different needs.

Services

Lewiston Animal Hospital offers an extensive range of veterinary services, encompassing preventive care, diagnostics, surgery, and specialized treatments for both dogs and cats. Their comprehensive service list includes:

  • Preventive & Wellness Care: This is a cornerstone of their practice, with services such as physical examinations, vaccinations (including Rabies, Distemper, Parvovirus, Leptospirosis for dogs; Panleukopenia, Feline Leukemia Virus, and Rabies for cats), heartworm and parasite prevention, and senior wellness programs. They emphasize regular wellness exams, recommending annual visits for most pets and twice a year for senior pets (aged 7 years or older) or those with chronic health issues, to facilitate early detection of diseases.
  • Dental Care: Recognizing the importance of oral health, they provide professional dental care including dental cleanings and dental X-rays.
  • Surgical Services: The hospital is equipped for routine surgeries and general surgical procedures, offering high-quality surgical care in a supportive environment. This includes in-office surgical suites.
  • Diagnostic Imaging: They offer advanced diagnostic capabilities such as digital radiology and ultrasound to aid in accurate diagnoses.
  • In-House Laboratory & Pharmacy: For convenience and efficient care, Lewiston Animal Hospital maintains an in-house laboratory for quick diagnostic results and an in-house pharmacy for immediate access to necessary medications and nutritional supplies.
  • Advanced Care & Internal Medicine: Beyond general practice, they handle more complex medical cases and provide internal medicine consultations for various conditions.
  • Pet Counseling: Services include nutritional counseling to help owners provide balanced diets for their pets.
  • Microchipping: A vital service for pet safety, offering permanent identification to help reunite lost pets with their families.
  • Laser Therapy: They offer Class IV MLS Laser Therapy for treating pain, inflammation, and to promote wound healing. This non-invasive treatment is often pleasant and comforting for pets and can show improvement after just one session, with typically 6-10 sessions required for most conditions.
  • End-of-Life Care: Understanding the profound emotional impact of saying goodbye to a beloved pet, Lewiston Animal Hospital provides compassionate end-of-life care and pet loss support. This includes assistance with quality-of-life assessments and support during euthanasia, as highlighted by a customer review.
  • Boarding & Grooming: To further support pet owners, they offer pet boarding in a safe, separate environment, and grooming services.

Features

Lewiston Animal Hospital distinguishes itself through several key features that contribute to its reputation for excellence:

  • Experienced and Compassionate Staff: The hospital boasts a team of highly-regarded veterinarians, including Dr. Melanie Hopkins and Dr. Janet Spence, who are frequently praised by clients for their exceptional care, knowledge, and empathy. The veterinary technicians are also noted for their compassion and dedication.
  • Commitment to Continuing Education: The veterinarians are members of professional organizations such as the Buffalo Academy of Veterinary Medicine, the New York State Veterinary Medical Society, and the American Veterinary Medical Association. This commitment ensures they stay updated on the latest medical practices and advancements.
  • AAHA Accreditation: While not explicitly stated on the provided information, many reputable animal hospitals pursue accreditation with organizations like the American Animal Hospital Association (AAHA), which signifies adherence to high standards of veterinary excellence. Some external sources indicate they are AAHA accredited, suggesting a commitment to top-tier care.
  • Convenient Scheduling: They offer flexible appointment scheduling, including evening and Saturday hours, to accommodate busy pet owners. They also provide "drop-off" appointments for added convenience.
  • Personalized Care: A recurring theme in their approach is the emphasis on personalized attention for each pet, ensuring that their specific health care needs are meticulously addressed.
  • Holistic Approach (Potential): While not detailed, some external mentions suggest a focus on wellness through nutrition, with appointments available with a certified pet nutritionist and a basic feeding guide, hinting at a more holistic view of pet health.

Promotional Information

Lewiston Animal Hospital aims to make quality veterinary care accessible and manageable for pet owners through various financial and supportive measures:

  • CareCredit Acceptance: They accept CareCredit, a healthcare credit card, which provides promotional financing options for qualifying purchases. This can include no interest if paid in full within 6, 12, or 18 months for purchases over $200, and reduced APR with fixed monthly payments for larger purchases (over $1,000 or $2,500 for longer terms).
  • Manufacturer Rebates & Promotions: The hospital passes along manufacturers' promotions and rebates on various products, such as heartworm and flea preventative medications, directly to clients, offering potential savings that might not be available through online pharmacies.
  • Wellness Plans: While specific details on current promotional wellness plans are not explicitly stated, their emphasis on preventive care and puppy & kitten wellness plans suggests that package deals or subscription-based plans might be available to make routine care more affordable and comprehensive.
  • Community Engagement: As part of the Buffalo Veterinary Group, they are committed to being a good neighbor and value their role within the local community, which often translates into community-focused promotions or events, though none are detailed here.

In summary, Lewiston Animal Hospital stands out as a compassionate and comprehensive veterinary care provider in Lewiston, NY. Their commitment to personalized care, experienced and empathetic staff, and wide range of services, supported by flexible payment options and a caring environment, make them a highly recommended choice for pet owners seeking dedicated veterinary attention. The facility strives to provide the best possible medical care while also offering significant emotional support to clients, particularly during challenging times, cementing their role as a trusted partner in pet health.

Lewiston Animal Hospital Photos

Lewiston Animal Hospital 1Lewiston Animal Hospital 2Lewiston Animal Hospital 3Lewiston Animal Hospital 4Lewiston Animal Hospital 5Lewiston Animal Hospital 6Lewiston Animal Hospital 7Lewiston Animal Hospital 8Lewiston Animal Hospital 9Lewiston Animal Hospital 10

Lewiston Animal Hospital Location

165 Portage Rd, Lewiston, NY 14092, USA

Reviews

On Saturday. We brought our 16 year old cat in for what we thought was a simple treatment visit. It turned out he was in kidney failure and with no notice we had to say goodbye. It was pushing 2pm (when they closed) they graciously stayed open later to accommodate our grieving and to allow a couple family members to arrive to say goodbye. The way they handled everything was exceptional. Hugging us, crying with us. The vet techs are exceptional. I forgot the woman we had. But if you read this. THANK YOU. Thank you for working that Saturday. We love you. We were given some things to always remember our sweet boy. We appreciate that a whole lot. My only complaints are that when we called to get him in, the woman said "are you planning to euthanize him"? Which was insanely shitty and I didn't like that one bit. Lastly. In the peak of our sorrow and seconds before it was time for him to go, I felt all they cared about was the money. They just wanted to be paid i felt. I feel that is something that should be sorted out after the fact. Or very much prior. Not in the middle. But it's still not enough for me to not give less than a 5 star. Their compassion outweighed all of that. We will miss our boy murkle so very much.

Dec 30, 2024 · Scott Brown

Dr Hopkins and Dr Spence are amazing!! The degree of care is beyond what I"ve experienced in the past. Our girls love Dr Hopins. Dr Hopkins is a rock star!! We LOVE her and everyone at LAH. Dr Hopkins and her caring and thoughtfulness as well as her knowledge

May 12, 2025 · Dawn Callahan

I love this office! They are thoughtful, timely, thorough, concerned, and informed. The times I’ve brought my cats in have been wonderful experiences for them. You can tell they have a pet-centric focus. Highly recommend.

Feb 01, 2025 · Shannon Maxwell

do yourself a favor and read all negative reviews listed for this practice...they are NOT wrong. Only positive thing I can write is the cashier who collects the fees are pleasant and not rude. Again, read the negative reviews and look elsewhere if you care about your beloved pets...RUN, don't walk. You've been warned

Feb 01, 2025 · Be My Lolly

I cannot explain in words the compassion, empathy, and love they showed our baby. Almost 17 years with our Bella Boo. We are still understandably having a horrible time. But I would recommend this wonderful hospital to anyone. Thank you. It’s hard for us now, but you were all so kind, caring, loving. I could not thank you in words. Our girl was so loved and from the second we walked through the door, we knew you loved her too. Thank you from the bottom of our broken hearts. ❤️

Jun 09, 2024 · Melissa West

Pet Hospital