Lakeway Animal Medical and Surgical Clinic

For pet owners in Willis, Texas, Lakeway Animal Medical and Surgical Clinic serves as a dedicated veterinary facility focused on providing comprehensive healthcare for a wide range of animal companions. Located at 9571 FM 1097, Willis, TX 77318, USA, this clinic aims to be a trusted partner in all aspects of pet health. You can reach them by phone at (936) 856-0200 or mobile at +1 936-856-0200.

Operating within the "Pet Hospital" platform category, Lakeway Animal Medical and Surgical Clinic positions itself as a full-service veterinary practice offering a broad spectrum of medical, surgical, and wellness care. Their stated mission is to develop and implement a comprehensive yet affordable system of care designed to help each patient enjoy a long, happy, and healthy life. They strive to foster a strong human-animal bond and prioritize client education, aiming to arm pet parents with the guidance and tools needed to advocate for their furry friends' health.

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Lakeway Animal Medical and Surgical Clinic aims to create a welcoming and comforting environment for pets and their owners. Information available online suggests they strive for a clean facility with courteous receptionists, friendly doctors, and caring technicians. The clinic emphasizes creating a harmonious relationship between people and animals, aiming to make visits as stress-free as possible. While specific details on the decor or waiting area setup are limited, the overall impression they aim to convey is one of a caring and professional space where pets feel secure and owners feel supported. They also mention having examination rooms decorated in honor of their furry clients, equipped with flat-screen TVs to show digital X-rays, suggesting a modern and engaging setup.

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Lakeway Animal Medical and Surgical Clinic provides a wide array of services for various animal companions, primarily focusing on dogs and cats, with services also available for "other" pets. Their comprehensive offerings include:

• General Wellness and Preventive Care: This forms the cornerstone of their practice, encompassing routine examinations, vaccinations to protect against common diseases, and preventive care programs designed to maintain overall pet health throughout their lives.
• Dental Services: Recognizing the importance of oral health, they offer dental care to address and prevent issues that can impact a pet's overall well-being.
• Surgical Services: The clinic is equipped to perform various surgical procedures. This includes routine surgeries like spay and neuter, which are crucial for pet population control and individual pet health. They also offer more advanced procedures such as soft tissue surgery and orthopedic pet surgery, including treatments for cruciate, patella luxation, and hip issues. They emphasize providing high-quality surgical care in a stress-free and relaxing environment, with thorough pre-surgical physical exams and surgical monitoring.
• Diagnostic Services: To aid in accurate diagnoses, they utilize modern equipment for various diagnostic tests. While specific technologies like ultrasound or EKG are not explicitly detailed in the provided information for this clinic, a full-service pet hospital typically offers a range of in-house laboratory services and imaging capabilities to quickly assess internal health.
• Microchipping: This vital service helps ensure lost pets can be reunited with their owners, offering a permanent form of identification.
• Boarding: For pet owners needing a safe and supervised place for their animals while away, Lakeway Animal Medical and Surgical Clinic offers boarding services, aiming to provide a comfortable stay.
• Grooming: To maintain pets' hygiene and appearance, grooming services are also available.
• End-of-Life Care: Understanding the sensitive nature of a pet's final moments, the clinic provides support and compassionate care for end-of-life decisions, including peaceful send-offs, as highlighted in customer testimonials.
• Online Pharmacy: They offer an online pharmacy, allowing clients to conveniently order medications and food for their pets, often with the benefit of home delivery. They proudly offer a variety of prescription dog and cat foods, including Hill's Science Diet, Purina, and Royal Canin.

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Reviews for Lakeway Animal Medical and Surgical Clinic present a mixed picture, highlighting both strengths and areas for potential improvement. On the positive side, several customers commend the clinic for its compassionate and supportive care, particularly during difficult times such as euthanasia. One customer's heartfelt review details how the team provided "compassion, support and understanding" during the peaceful send-off of their beloved dog, expressing deep gratitude for helping them through "our lowest time." Other positive feedback often mentions friendly and courteous staff, thorough explanations, and a perceived dedication to pet welfare, with some stating that they are "top-notch" and "very thorough and kind." The doctors are praised for being caring, sweet, and patient in answering questions.

However, some reviews raise significant concerns regarding pricing and the thoroughness of examinations. One critical review describes being charged "HUNDREDS of dollars for basic service like vaccines," with annual vaccines for two dogs costing over $700. This client also reported that a subsequent vet visit at a different clinic revealed undiagnosed conditions, specifically a grade 3 heart murmur, and a lack of recommendation for teeth cleaning, leading to the perception that Lakeway was "NOT thorough" and viewed clients as "nothing but a business transaction." This suggests an inconsistency in customer experience regarding pricing transparency and the comprehensiveness of diagnostic screenings, which can be a point of contention for pet owners seeking affordable yet complete care.

The clinic emphasizes its focus on client education and partnership in healthcare decisions, which is a commendable feature. They state their goal to "arm you with all of the education, guidance, and tools that you need to help your four-legged best friend enjoy a lifetime of good health."

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Lakeway Animal Medical and Surgical Clinic offers various promotions to make pet care more accessible. They have a Spay & Neuter Special, offering a discount for appointments scheduled through specific dates, though clients are advised to mention a promo code and check for eligibility. They also promote a Happy Healthy Pets® Care Plan with a discount, often available through specific promo codes and dates. Their online pharmacy is highlighted as a source for new low prices on medication and food, providing convenience and potential savings. They also mention specials for new shelter adoptions, offering free pet exams as a way of thanking adopters for making a difference. Additionally, they sometimes participate in seasonal promotions like "Dental Month" (often in February and September) where clients can receive discounts on dental services. For the most current and specific promotional offers, it is always recommended to check their official website or contact the clinic directly.

In summary, Lakeway Animal Medical and Surgical Clinic in Willis, TX, presents itself as a comprehensive pet hospital committed to providing a wide range of medical and surgical services, along with boarding and grooming. While they have garnered praise for their compassionate end-of-life care and friendly staff, some client experiences raise concerns about pricing and the consistency of thorough diagnostic evaluations. Pet owners considering Lakeway Animal Medical and Surgical Clinic are encouraged to inquire about specific service costs and the scope of examinations to ensure alignment with their expectations for their pet's care.