Johnston Kelly DVM

Welcome to Johnston Kelly DVM, a Pet Hospital located at 16257 US-6, Saegertown, PA 16433, USA. You can reach them by phone at (814) 333-4241 or their mobile number, +1 814-333-4241. Serving the Saegertown community and surrounding areas, Johnston Kelly DVM aims to provide veterinary care for your animal companions. Based on the limited customer reviews available, experiences with this clinic appear to be contrasting, with one praising the services for routine procedures and another detailing a refusal of emergency service with tragic consequences.

Information regarding the specific environment of Johnston Kelly DVM is not provided in the available reviews. However, as a Pet Hospital, it would typically feature essential facilities for veterinary care. This generally includes a reception area for clients and their pets, examination rooms where Dr. Kelly Johnston or other veterinary professionals can conduct assessments and consultations, and potentially areas for performing medical procedures, diagnostics, and surgery, depending on the scope of their practice. The limited and conflicting nature of the reviews does not allow for a comprehensive understanding of the clinic's atmosphere or facilities.

The services offered at Johnston Kelly DVM appear to include general pet procedures, as indicated by one positive review stating, "We have Kelly do all of our pets procedures. She is great!" This suggests that the clinic provides a range of routine veterinary services, which could include wellness exams, vaccinations, parasite prevention, and potentially spaying, neutering, and other common surgical procedures. However, the lack of specific details in this positive review limits a full understanding of the breadth of their service offerings.

In stark contrast, the other review presents a critical account of a refusal of service in an emergency situation. The reviewer states, "I was refused service for a dying kitten because I am not already a client of theirs. A lovely baby is dead now." This review raises serious concerns about the clinic's policy regarding emergency care for non-established clients. The refusal to treat a dying animal due to the owner not being a previous client has severe implications and suggests a potential limitation in their emergency service protocols or availability.

Dr. Kelly Johnston is identified by name in both the clinic's title and the positive review. The positive review's statement, "We have Kelly do all of our pets procedures. She is great!" directly praises Dr. Johnston's expertise and the quality of care provided for routine procedures. This suggests that Dr. Johnston is the primary veterinarian at the clinic and is well-regarded by at least one client for her services.

The staff at Johnston Kelly DVM, beyond Dr. Johnston, are not mentioned specifically in the limited reviews. Therefore, it is not possible to objectively assess their characteristics or the overall team dynamic based on the information provided.

Currently, there is no promotional information available for Johnston Kelly DVM in the provided reviews. The limited feedback focuses solely on service experiences, both positive and negative, without any mention of special offers, discounts, or unique features intended to attract new clients.

The significant discrepancy between the two available reviews presents a complex picture of Johnston Kelly DVM. While one client expresses satisfaction with the services provided for their pets' procedures, the other recounts a deeply concerning experience of being refused emergency care for a dying kitten. This refusal of service, particularly in a critical situation, is a serious issue that potential clients should consider. It highlights a potential policy of prioritizing established clients over emergency cases involving non-clients, which could have severe consequences for animals in urgent need of care.

Local users considering Johnston Kelly DVM for their pet's veterinary needs should be aware of these contrasting experiences. The positive review suggests competence in routine procedures, likely under the care of Dr. Kelly Johnston. However, the negative review serves as a critical warning about the clinic's potential limitations or policies regarding emergency care for new clients. It would be prudent for prospective clients to inquire directly about the clinic's emergency protocols, their policies on accepting new patients in emergency situations, and the full range of services they offer to make an informed decision about their pet's healthcare.

In conclusion, Johnston Kelly DVM in Saegertown, PA, is a Pet Hospital where Dr. Kelly Johnston provides veterinary procedures, apparently to the satisfaction of at least one client. However, a critical review indicates a refusal of emergency service to a non-established client, resulting in the death of a kitten. This information suggests a potential limitation in their emergency care policy for non-clients. Local pet owners should weigh these contrasting accounts and seek further clarification from the clinic regarding their service policies, particularly concerning emergency situations and new patients, before entrusting them with their pet's care.