Janesville Animal Medical Center

Janesville Animal Medical Center, located in Milton, Wisconsin, has been serving the local community as a Pet Hospital, providing veterinary care for a variety of animals, including horses and companion animals. Situated at 5021 Wright Ct, Milton, WI 53563, the clinic can be reached at (608) 868-1761 or +1 608-868-1761. Over the years, the center has reportedly treated horses for various medical needs, with some clients specifically recommending Dr. Kappas and the former equine veterinarian, Dr. Johnson, for their expertise in equine care.

According to one customer who has brought their horses to Janesville Animal Medical Center for many years, they have generally had positive experiences with the veterinary care provided for their equine companions. This long-term client specifically mentioned Dr. Kappas and the now non-equine Dr. Johnson as top recommendations for veterinary services. They noted having their horses treated for numerous health issues over the years, suggesting a history of utilizing the clinic's services for their equine needs.

However, the same long-term client also raised a significant concern regarding a recent experience during a yearly Coggins clinic. They expressed surprise and dissatisfaction at being charged an examination fee for horses with extensive medical histories at the clinic. While they understood the examination fee for a new horse, they questioned the necessity of an exam fee for their other horses, for which the clinic already possessed years of medical records and documented chronic issues. The client reported that the examination findings reiterated existing chronic conditions, which were not expected to resolve. They also mentioned that one of their horses presented with no apparent health issues, further questioning the examination fee for that animal. This client, while stating they do not withhold care for their horses, expressed feeling uneasy about the unexpected charge, especially as they were unable to be present during the clinic due to work commitments, and their sister's attempt to prevent the exams was reportedly dismissed.

Another review echoed the sentiment of the first, with the author stating they agreed with the previous reviewer, indicating a potential pattern of concern regarding billing practices or communication.

In contrast to the experiences with equine care, several concerning reviews detail negative experiences related to companion animal care and customer service at Janesville Animal Medical Center. One review recounts an incident where the office staff allegedly mistreated the client and mishandled an appointment, subsequently blaming the client for the error. This suggests potential issues with administrative processes and customer relations within the clinic.

Another particularly distressing and detailed review describes a series of negative experiences concerning the care of a cat adopted by the reviewer. The account alleges that the clinic's office staff provided inaccurate information regarding an appointment cancellation, leading to delays in necessary treatment. The review further claims that when the error was pointed out, the staff became rude and insisted on upfront payment for all services, despite the alleged fault of the clinic. This prompted the pet owners to seek care elsewhere.

The subsequent narrative in the same review outlines a series of unfortunate events and allegations of misdiagnosis and delayed treatment that the reviewer believes ultimately contributed to their cat's premature death from an aggressive sarcoma. The reviewer claims that a competing veterinarian suggested the mass was cosmetic and elective, leading to further delays exacerbated by the pandemic. Years later, surgery at a facility owning Janesville Animal Medical Center allegedly proceeded without requested X-rays, and the removed mass, along with the initial biopsy, confirmed the aggressive sarcoma. The reviewer expresses profound grief and blames the clinic for the delayed diagnosis and lack of appropriate initial care.

Furthermore, the same reviewer recounts negative feedback from other individuals in the local animal community regarding the treatment of pet owners by a specific female staff member at the clinic. The review also mentions a negative experience at a competing clinic, highlighting a broader concern with veterinary care in the area from this individual's perspective.

Adding to the negative portrayal, the reviewer alleges that after the appointment mishap, Janesville Animal Medical Center discontinued mobile care services without notice, a service they had reportedly provided previously. The reviewer claims that when they attempted to schedule mobile care, they were falsely told it had never been offered. The reviewer states they had utilized this service with a female doctor and two technicians and even possess a receipt. The review further notes a broader trend of local doctors reducing call-in services and redirecting patients to a specific VCA location, which also later reduced hours, limiting emergency care options in the south-central region.

The reviewer concludes with strong accusations of unethical behavior and blames the clinic for the loss of their cat, citing the dismissive and rude behavior of a specific female staff member. The update to the review mentions receiving a routine vaccine reminder card for the deceased cat 1.5 weeks after submitting the negative feedback, which the reviewer interprets as insensitive and indicative of the clinic's overall demeanor.

Considering the information available, Janesville Animal Medical Center has provided veterinary care for the community, including equine services where some clients have expressed satisfaction with specific veterinarians. However, multiple reviews raise significant concerns regarding billing practices, customer service, administrative issues, and the quality of care for companion animals, with one review alleging a severe case of misdiagnosis and neglect with tragic consequences. Potential local users should carefully consider all available information and perhaps seek further testimonials or clarification before entrusting their pets' care to this facility.

At this time, no specific promotional information for Janesville Animal Medical Center is available in the provided text. For information regarding any potential promotions or special offers, interested individuals are advised to contact the clinic directly at (608) 868-1761 or +1 608-868-1761.