Ivy Hill Animal Hospital

I no longer live in the area of this veterinary clinic and it is truly missed. The first ten years of my little dog’s life, she had Dr. Nell Tillis as her veterinarian. Dr. Tillis is a natural with animals and does whatever she can to make the pets, and the pet’s people, as comfortable as possible, about the treatment. Anytime there was a concern or question, Dr. Tillis made herself available to answer those questions and counsel us regarding our dog’s treatment. It’s not a case of, you never know what you’ve got till it’s gone. We knew what we had then and while Penske’s new vet is competent, it’s no Ivy Hill. Quite honestly, if it wasn’t for the fact that a 2.5 hour drive, each way, would be so hard on the little girl dog, I would still take her to see Dr. Nell. As to the rest of the Ivy Hill staff, they became like family. Dr. Adams was helpful when Dr. Tillis was out of town. The front office and the technicians knew Penske by sight and made unpleasant medical procedures as comfortable as possible. Thank you Ivy Hill.

I recently visited ivy hill to use their WiFi, as my phone was out of battery. Unfortunately, the representative I spoke with initially told me they didn't have WiFi, which was incorrect. When I checked my phone, I saw that they did have a WiFi network, but the representative refused to let me use it. As a black woman I felt uncomfortable. I was asked to leave the premises shortly after, as they had incoming customers. While I understand the need to prioritize customers, I felt that the representative could have been more polite and accommodating. I hope that in the future, Ivy hill will reconsider their WiFi policy and provide more accurate information to visitors.

I brought my girlfriend’s dog in yesterday morning and really just had a phenomenal experience with each of the staff members I interacted with. From Karen, the receptionist, to Dr. Adams, and the other staff members who I interacted with and didn’t get the names of, everybody was so accommodating and helpful towards me. Dr. Adams explained everything she told me regarding Honey, the dog, multiple times so that I could relay the information back to my girlfriend while she was at work. Dr. Adams also offered to write up a detailed email breaking down the whole visit to send to her. Karen was very helpful to me as well, offering cleaning supplies to bring out to my car after Homey had an unfortunate accident on the way over. The vet tech was also very kind, although I never got her name. The staff was also very understanding of our budget, and did everything in their power to limit the amount of money we spent on this visit, which is much appreciated! Thank you to everybody at Ivy Hill Animal Hospital for your amazing work and customer service yesterday!

I have one concern: Ivy Hill Animal Hospital does not seem to want to take dogs with special needs, larger breeds, or ones that are lab/boxer/pit mix. On my first visit there years ago, I was working for a company that delivers to their place. Back then, they were hesitant to accept my dog, but (I believe) that because I saw them most days for business, they allowed it. I haven’t been back to the office in a few years and have since loss rapport with them. I was told today (April 2024) that since my dog requires sedatives prior to his annual shots (just like he did on my last visit there), and because they “haven’t seen him,” they will not allow him to ever be seen at the office. I asked, “Is this true even if he was a patient a few years ago (because he was seen there before)” The reply was, “yes.” After, the receptionist quickly got me off the phone by referring me to “Urgent Vet.” When asking for their phone number, I was told, “You can find that on your own at their website.” In summary, Ivy Hill Animal Hospital has a clean location, and when they know you, the staff seem kind. But any veterinary clinic that is unwilling to work with a particular dog breed or dogs with special needs, is not one worthy of a good review.

Amazing practice. They are very thorough when it comes to answering any questions we have, the staff is very friendly, and you can tell that the vets truly care about their patients. We have the upmost gratitude to ivy hill animal hospital. Thank you so much for taking care of our baby Bella.