Hudson Bridge Animal Clinic

I called due to a conflict in my schedule that conflicted with a previously scheduled appointment. I spoke to a representative about the issue, and she alluded to an unofficial waitlist of sorts that aids in scheduling patients. I gave feedback stating that a waitlist should be official practice policy and can be optimized. She, then, stated that they would discontinue the practice if people were going to be upset. That was very concerning. This is a healthcare facility, and instead of attempting to optimize a process that serves the patient populace, you what? Discontinue it because you received constructive criticism? I asked to speak to the Practice Manager, Cary or Kerry, (however her name is spelt because she chose not to provide that information). She told me that she would put a note in the system and that I should call back at 8AM on the day I was available so that they could work my pups in. Fine; I call back on 6/19 at 8 AM; the phones are busy and don’t have a hold option. It just goes to voicemail or you have to keep calling in. I finally get through at 8:23 AM only to discover that all the appointments are gone, and supposedly, there’s nothing they can do. I asked to speak to the Practice Manager once again, and she was abominable. On Juneteenth of all days, I experienced what many Black patrons have experienced over the centuries. She used words like “intimidate” and “harass” when I neither raised my voice nor was profane. I simply stated that their processes could be improved. She obfuscated/rudely interrupted by saying, “that’s how we do things,” which doesn’t inspire confidence when serving a patient population that cannot advocate for themselves. It is abhorrent that this Caucasian woman in a position of power has attempted to weaponize her words to malign a Black woman. It is disgusting, but not surprising. Her indignant reaction and condescension are indicative of the white fragility I perceived from her and her staff when I simply attempted to speak up for myself. It’s as if they’re saying, “you should know your place.” I won’t be silenced or bullied. I was told that this was a great practice, but based on my interactions, I urge you to avoid. I am going to take my Black dollars elsewhere, and I urge you to do the same. Southside Mobile Veterinary Services is awesome. Dr. Aboko-Cole is amazing and treats your pets with dignity and respect. I’ve been trying to avoid that travel fee, haha. However, I am willing to pay that extra money to be treated well and not like a second-class citizen.

Great location and close to our home. Friendly staff and vets that I'm comfortable with. I had my one dog's teeth cleaned at my old vet, and they said there was no issues. Got the same dog's teeth cleaned here, and they fixed her issues with her teeth and removed the abscessed teeth (which my old vet never brought up to me) and provided actual X-rays to back it up - I feel like my doggos are finally getting the appropriate care for them.

My pets have been patients of Hudson Bridge Animal Hospital for over 10 years. You can tell the doctors and staff love animals and this isn't just a job for them. It is very comforting to know the entire staff cares about my fur babies as much as I do.

I called in for an emergency visit for my dog Bailey, and was able to get him in being that this is his primary veterinary. This was a first time situation for me with what my dog was dealing with, but as always the staff were very professional and helpful. They go over and beyond to ensure you have a great visit, and I truly appreciate that.

This is the kindest, most professional, clean vet clinic I've ever been in & I've been taking in babies to vets for over 39 years. Every staff member goes above & beyond. I've taken 3 dogs & a cat there & my babies are always treated with love & care. My vet is Dr. Stephanie Hill & she's amazing. I absolutely trust & love her. She's always treated my babies gently with love, care & respect. She's always treated my husband and I the same. I'll never go anywhere else. Much appreciation to all at Hudson Bridge Veterinary Clinic. You all simply rule. Uno, the one eyed doggie dynamo, is coming back to visit y'all soon!