Hoffman Animal Hospital ico

Hoffman Animal Hospital

Pet HospitalRhode IslandProvidence CountyProvidenceWashington ParkBroad Street

1338 Broad St, Providence, RI 02905, USA

4.0

I’m really disappointed with how I was treated by Jo, the receptionist at Hoffman Animal Hospital. I called to ask about bringing my dog—who is already a patient there—for a routine rabies vaccine. I asked if it was possible to just get the vaccine, because I think it’s unreasonable to require a full exam when no other issues are present. I said, “I think it’s crazy to charge someone for a full exam when all that’s needed is an updated vaccine.” Jo responded with, “No because the vet went to school for 12 years and won’t see your dog without and exam,” and immediately followed that up with, “I can’t help you,” and hung up on me. As a customer, I was just trying to understand their policy—not argue. Her response was not only dismissive, but unnecessarily rude and completely unprofessional. I expected better from a place I trusted with my pet’s care.

Erika Taveras
  • Overview
  • (401) 941-7345

Welcome to Hoffman Animal Hospital

Hoffman Animal Hospital, situated at 1338 Broad St, Providence, RI 02905, USA, serves as a local pillar in the realm of animal healthcare. Operating within the "Pet Hospital" category, this establishment provides a variety of veterinary services and related goods to the Providence community. Pet owners can reach them directly via phone at (401) 941-7345 or mobile at +1 401-941-7345, making it convenient to schedule appointments or inquire about their pet's needs.

The environment at Hoffman Animal Hospital, while not extensively detailed in the provided information, can be inferred from its function as a local "Pet Hospital." Typically, such facilities aim to provide a safe, clean, and welcoming space for animals and their human companions. The exterior location on Broad Street suggests accessibility, and one review specifically highlights its convenience, being "right up the street" for one client and "on the bus line" for another. This indicates a focus on ease of access for local pet owners, whether they travel by car or public transportation. Internally, a professional and courteous atmosphere is generally cultivated, essential for putting both pets and their owners at ease during what can sometimes be stressful visits. While one review points to a negative interaction with a receptionist, the overall sentiment regarding the veterinary staff and the quality of care provided suggests a focus on creating a positive and supportive environment for the pets themselves.

As a comprehensive "Pet Hospital," Hoffman Animal Hospital offers a range of core veterinary services. Based on the customer feedback, it's clear they provide essential preventative care, including vaccinations. The specific mention of a "routine rabies vaccine" indicates that they handle standard immunization protocols, which are crucial for public health and pet wellness. Beyond vaccinations, the reviews suggest that the veterinarians conduct thorough examinations, with one client appreciating how the doctor proficiently checked their dog "from head to tail." This implies a commitment to comprehensive check-ups, which are vital for detecting any underlying health issues early. While not explicitly stated, common services offered by a "Pet Hospital" would also typically include diagnostic procedures (like blood tests, X-rays, etc., to diagnose illnesses), surgical services (routine procedures such as spays and neuters, and potentially more complex surgeries), dental care, parasite prevention, and management of chronic conditions. The fact that clients have brought "several different pets to visit the vet there" over some years further suggests a broad spectrum of services catering to various animal health needs across different life stages.

A key feature of Hoffman Animal Hospital, highlighted by long-term clients, is the professionalism and proficiency of the veterinary staff. The doctors are described as "very professional and courteous" and "proficient in checking my dog over from head to tail." This indicates a high standard of medical care and a dedicated approach to examining pets thoroughly. The clinic's understanding that "Our pets to us are family and they are aware of this" speaks to an empathetic approach to veterinary medicine, recognizing the deep bond between owners and their animals. This sentiment is crucial for building trust and ensuring that pet parents feel their companions are in caring hands. The convenience of the location, being easily accessible by both car and public transport, is another practical feature that enhances the client experience, making it easier for pet owners to adhere to their pets' healthcare schedules.

However, it is also important to acknowledge that customer experiences can vary, as illustrated by one review concerning a specific interaction with a receptionist. This highlights the importance of consistent professional conduct across all staff members. While the focus of a "Pet Hospital" is undoubtedly animal care, the client experience, from the moment of contact, significantly shapes a practice's reputation. The feedback, though negative for that particular interaction, serves as a point of reflection for the hospital on ensuring all team members uphold the expected standards of customer service and communication.

Regarding promotional information, while no specific current promotions are provided in the snippets, a "Pet Hospital" like Hoffman Animal Hospital would typically engage in various outreach efforts. These might include offering discounts for first-time clients, seasonal vaccination clinics, or specials on dental cleanings. Given its accessible location, the hospital might leverage local advertising, community partnerships, or social media to inform residents about their services. Promotions often focus on preventative care packages, emphasizing the long-term benefits of regular check-ups and vaccinations. They might also highlight any specialized services they offer, such as advanced diagnostics or specific surgical procedures. The positive long-term relationships mentioned in one review serve as a strong form of organic promotion, demonstrating client loyalty built on trust and consistent care. Future promotional activities could aim to underscore their professional veterinary expertise and commitment to treating pets as family members, which resonates deeply with pet owners. They might also address feedback regarding customer service, perhaps by emphasizing their commitment to a positive and respectful experience for all clients, alongside their high standards of animal care.

In conclusion, Hoffman Animal Hospital stands as an accessible and professionally regarded "Pet Hospital" in Providence, RI, offering fundamental veterinary services such as examinations and vaccinations. Their commitment to thorough pet care and understanding the familial bond with pets are key strengths. While acknowledging that front-desk interactions can vary, the core veterinary care provided by the doctors is consistently praised for its proficiency and courtesy, making it a reliable option for local pet owners seeking routine and preventative care for their beloved animals.

Hoffman Animal Hospital Photos

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Hoffman Animal Hospital Location

1338 Broad St, Providence, RI 02905, USA

Reviews

I’m really disappointed with how I was treated by Jo, the receptionist at Hoffman Animal Hospital. I called to ask about bringing my dog—who is already a patient there—for a routine rabies vaccine. I asked if it was possible to just get the vaccine, because I think it’s unreasonable to require a full exam when no other issues are present. I said, “I think it’s crazy to charge someone for a full exam when all that’s needed is an updated vaccine.” Jo responded with, “No because the vet went to school for 12 years and won’t see your dog without and exam,” and immediately followed that up with, “I can’t help you,” and hung up on me. As a customer, I was just trying to understand their policy—not argue. Her response was not only dismissive, but unnecessarily rude and completely unprofessional. I expected better from a place I trusted with my pet’s care.

Apr 25, 2025 · Erika Taveras

I've been going to Hoffman's Animal Hospital for some years and have brought several different pets to visit the vet there. I love that it's right up the street from me but also is on the bus line. I have found the Dr to be very professional and courteous as well as proficient in checking my dog over from head to tail. I definitely recommend them to anyone who needs a veterinarian to give their pets the shots they need and for any other reason needed. Our pets to us are family and they are aware of this

Jul 24, 2024 · Susan Goodrich (Cookie)

This place is simply THE BEST. Great value -good service, very fair prices, and convenient -walk in when they’re open or schedule ahead. Blows my mind that someone would go to a chain vet, overpay, and be taken advantage of when you could take your pet to Hoffman

Sep 25, 2021 · Google User

I just wanna say the front staff was awesome,the vet techs were awesome and Dr. Hoffman was absolutely wonderful he did a great job with all 9 of my little rascals!!

Apr 23, 2022 · Kayla Hardguittini

This is truly the best vet ever. I have been taking my pup there for the past 13+ years and Dr. B and his staff (Tia and Sam) are absolute *best* people you can have in your corner when it comes to taking care of your fur baby. My dog is treated like an absolute King every time we walk in. They’re affordable, knowledgeable, kind, and they truly care. Thank you so much for all you do for my MollyWopp. We love you guys ♥️

Jan 06, 2023 · Katie Lee Croft

Pet Hospital