Hinkle's Pet Hospital

Giving two stars because the ladies upfront are always very nice, helpful, and easy to talk to. I went in for my fur baby who is pregnant. I asked for an ear mite treatment since my cat has lost hair from scratching and keeps dirty ears just like if she was to have ear mites. I was treated very poorly by the man who is old with gray/white hair. I was told HE did not see any ear mites in her ear by just looking in her ear. Ear mites are microscopic parasites? When I asked how he checked to see if any ear mites were present he replied saying HE can see them, as well as telling me the many years he has been “doing this”. I do not care if you have worked as a veterinarian for 11 years, it does not give you microscopic eye site. I have enough knowledge to know the symptoms of ear mites and I should not have to continue cleaning what looks like coffee grounds out of my cats ears when it can be treated. Nor should I have to have a debate so my pet can get the care they need. I explained I have to clean her ears often but was told there is no ear mites and it was normal only dirt and dust from being outside when she has only been outside once. When I asked if she could just get an ear mite treatment for peace of mind I was told “ITS YOUR MONEY!” Very rude like and once again reminded me how long he has been “doing this”. Honestly he seemed more concerned about his pride and me questioning his observation of my cats ears than the administration of care and what was best for my pet.. I felt my concerns were ignored, and treated in an unprofessional manner as well as being talked about once he went in the back. ( your walls are thin) which I really didn’t appreciate, and was extremely childish and unnecessary over a ear mite treatment. I then was denied any type of flea or deworming because “she was pregnant” but was told beforehand by the same man that they have safe options for cats that are pregnant. After the ear mite drops were given I was told they were done. Refusing any other care for her. I won’t be back, I have had bad experiences in the past, as well as my sister resulting in a misdiagnosis causing her to loss her fur baby due to this staffs negligence. I have tried to stick with this office but this just isn’t the type of care and level of professionalism i want towards me or my pet. I called another vets office with higher ratings and have an appointment for her to get dewormed and treated for fleas since they clearly have more knowledge, and professionalism. I was told by this particular office she most definitely could be dewormed and treated for fleas since there are options that are safe for a pregnant cats. I would NOT recommend Hinkles, and will not be returning! Edit: from the multiple reviews about the older man with gray/white hair I think it’s clear he is the reason for many problems. I agree that it is time for him to retire.

Definitely Recommend!!! Hands down, best pet hospital ever. My almost 8yo baby Nona, was diagnosed with pyometra. The emergency vet that diagnosed her quoted $3600 for her surgery. They made me feel as if this was my only option and if I did not do the surgery now then there could be some serious consequences. I do understand this can be life threatening for her and wanted her to be taken care of sooner rather than later. But they also did not make me feel as if they actually cared about her or her life but more about the funds she could bring in. They told me she would have to stay over night, have blood work every few hours on and on to rack up the bill but didn’t actually make me feel like they were interested in helping my baby and providing the care she was needing. I called several pet hospitals and most wouldn’t even give me a quote on a price for the surgery but wanted me to bring her in instead and spend extra money on initial exams then for them to then quote me. I was so fearful that I’d spend more money on initial exams and not have money left for surgery. My aunt brought her cat into Hinkle’s to be spayed a few days ago and gave them a call for me to get some information. They were on it ! When I say on it, I mean it. Quoted me a much better price than anyone other vet, and at the end I paid less than half of what was quoted everywhere else. No one can say the people here at Hinkle’s don’t care about your pets because they proved to me today that there are places that will help you and your fur babies with your babies best interest not just dollar signs. They truly cared for my baby and her life meant something to these folks and I cannot thank the team here enough for helping my sweet girl. I will be forever grateful and will be returning for general care for my other fur babies. Thank you so so much! Just a little photo dump for everyone to see my sweet baby and the life that Hinkle’s amazingly saved for me today 🥰❤️

I'm giving this place one start for my mother who was done so very wrong today. She doesn't drive and had a very sick kitty. When her ride didn't show up to take her to the vet to get her animal care and refused to answer the phone, my mother informed them and told her to bring her baby in this afternoon, that it was fine she just may have to wait to be seen. I was working so my husband drove her. Not only did she lose her precious baby today but this vets office raked her threw the coals. When she was told her opinions the best course of action was euthanasia. However by the time her baby was administered a sedative to keep the animal calm before euthanasia that animal had passed and no euthanasia medicines were administered yet my mother was being charged for euthanasia and also an emergency vet visit. My mother is on social security only,on a fixed income and after losing her husband 7 years ago her animals are all she has other than me. This vet office Not only was heartless but they also overcharge my mother for services she did not receive and an emergency visit she should not have had to pay for because they were aware why she missed her appointment. I have taken all of my animals to this vet's office but after this I am seriously considering not going back myself, our pets are like family and this vet's office should have been more empathetic to my mother's situation and the fact she had to put a baby down. So yes I am putting this vet's office on blast for the way they treated my mother and for the ridiculous amounts of money they charged her today when it was completely unnecessary Update: This place is a joke. After my mother spoke with her bank about these erroneous charges for Euthanasia when her cat didn't survive the sedative it was given her bank decided to block the charges. Well she received a phone call saying they would be taking her to court, over a 146$ charge that was BS to start. Her appointment wasn't missed it was rescheduled for later in the day, because her ride was a no show and out of her control, so the emergency charge was bogus and the charge for putting her cat down when it didn't even make it past the sedative and she was still charged for euthanasia. It's WRONG and very unbecoming of a business that is in business to help people with their sick animals. Not to mention they are coming after a elderly woman on a fixed income who along with her bank thought the charges were bonkers. I will NOT be back to this establishment and a urge anyone in the community to do the same. While I understand this is a business, a business doesn't stay open long after they screw people over by charging them for things they didn't do. This all should have been addressed over the phone. Not once did my mother hear that it would be an emergency because she missed her appt, she was told to come in later that day. What is wrong with y'all, I hope you feel wonderful about taking some little old lady to court over a bogus 146$ charge. I'm starting to wonder now if her 17 week old cat could have been saved and the vet was just negligent, maybe we should counter sue. Leave my mother alone and just deal with your wrong on your end

We had a good visit, no waiting, no problems, good vet, good staff all the way around. We'll be back for our veterinary needs.

Very quick wait and visit for all 3 of our dogs! Thank you for adding in the nail trim for 2 of my pups at the last minute! EVERYONE was super nice and accommodating. And the price was very reasonable. We love Hinkle’s!!