Highland Animal Hospital

Welcome to Highland Animal Hospital, a pet hospital located at 31 Wellesley Ave, Needham Heights, MA 02494, serving the veterinary needs of the Needham community and surrounding areas. You can reach us at (781) 622-9698 or our mobile number +1 781-622-9698 to inquire about our services or schedule an appointment for your animal companions.

As a "Pet Hospital," Highland Animal Hospital aims to provide veterinary care for local pets. The customer reviews offer contrasting perspectives on the hospital's service and operational efficiency. One review details significant challenges in scheduling an initial appointment for a new pet. The potential client, a long-time resident of Needham who recently acquired a two-year-old doodle, reported that their initial appointment was canceled due to the veterinarian's unavailability. After rescheduling and taking a day off work, they received a call the evening before the second appointment, informing them of another required rescheduling. The reason given was the hospital's failure to receive the dog's paperwork, which consisted of approximately three pages of vaccine history. The client believed this paperwork could have been reviewed quickly upon arrival but was told that bringing it to the appointment was insufficient; it needed to be received beforehand.

This potential client expressed frustration with the multiple cancellations and described the front desk staff as "totally unreasonable and rude." Due to these difficulties and the perceived lack of flexibility or understanding regarding the paperwork, the client decided not to reschedule and opted to seek veterinary care elsewhere. This review highlights potential challenges in the appointment scheduling process and raises concerns about the communication and customer service provided by the front desk staff.

In contrast, another customer offers a highly positive review, recommending Highland Animal Hospital and describing the veterinarians and staff as "kind and caring," "professional," and as individuals who "love animals." This reviewer also mentions that their dog enjoys visiting the clinic and that they receive "great care." This positive feedback suggests that many pet owners have had positive experiences with the veterinary care provided at Highland Animal Hospital, particularly highlighting the compassionate nature and professionalism of the team.

Based on these two contrasting reviews, it is challenging to definitively describe the typical environment and operational procedures of Highland Animal Hospital. The positive review suggests a warm and caring atmosphere where pets are well-treated, while the negative review paints a picture of potential disorganization and poor customer service, at least in the appointment scheduling process. It is possible that the environment within the clinic during appointments is indeed positive, as mentioned by the satisfied customer, but that administrative processes may need improvement.

The services offered at Highland Animal Hospital likely include general veterinary care for dogs, and potentially other common household pets, although the reviews specifically mention dogs. Based on the nature of a "Pet Hospital," these services would typically encompass:

• Routine Wellness Exams: Regular check-ups to monitor your pet's health.
• Vaccinations: To protect against common diseases.
• Diagnosis and Treatment of Illnesses: Addressing various health issues that may arise.
• Preventative Care: Including parasite control and nutritional advice.
• Management of Chronic Conditions: For pets with ongoing health concerns.
• Minor Injuries and Urgent Care: Addressing immediate health needs that are not life-threatening emergencies.
• Basic Surgical Procedures: Such as spaying and neutering, and potentially other minor surgeries.
• Dental Care: Including examinations and teeth cleaning.

The features of Highland Animal Hospital, as suggested by the customer feedback, include:

• Kind and Caring Veterinarians: As highlighted by the positive review.
• Professional Staff: Also mentioned in the positive feedback.
• Love for Animals: Implied by the positive experiences reported.
• Potential for Positive Patient Experience: At least one customer reports their dog enjoys visiting and receives great care.

However, potential drawbacks indicated by the negative review include:

• Challenges in Appointment Scheduling: Multiple cancellations and perceived inflexibility.
• Potentially Unreasonable or Rude Front Desk Staff: As described by one customer.
• Strict Paperwork Requirements: Which may not be communicated effectively or handled with flexibility.

Currently, there is no information available regarding any promotional offers or specific programs at Highland Animal Hospital. Local users interested in learning about new client specials, wellness plans, or other promotions would need to contact the hospital directly.

In conclusion, Highland Animal Hospital in Needham Heights, MA, is a "Pet Hospital" that appears to offer veterinary care for dogs and likely other common pets. While one customer reports a very positive experience with kind and caring veterinarians and professional staff, another details significant difficulties with appointment scheduling and negative interactions with the front desk. This contrasting feedback suggests that while the quality of veterinary care itself may be commendable for some, potential clients should be aware of possible administrative challenges. It may be beneficial for prospective clients to inquire about the hospital's appointment policies and paperwork requirements when considering Highland Animal Hospital for their pet's care.