Higgins Animal Clinic

LOVE Higgins and Dr Damiana! The MOST compassionate care personalized for our babies: 1 kitty & 2 dogs: Dr and staff genuinely give their all to know and understand each pets’ needs and provide the BEST care!

I've been taking my cat in to Higgins ever since I adopted him over 5 years ago. He's had a few health issues throughout the years and while stressful to deal with, I am at ease knowing the staff takes great care of him. I moved farther away but still go here knowing he's in good hands.

I stopped in yesterday to because my cat passed away and was seeking cremation services. I called ahead and they said yes you can come in but any veterinary office should be able to help you. Ok I said I am not a patient but was at some point with this pet and they had helped me through her illnesses. I had long moved out of the neighborhood. I came in with my pet in a carried and was kindly greeted. However the woman at the front desk reception seemed really confused and kept saying she was new. I tried to explain the situation while she: attempted to check me in for an appointment, check the bags of already cremated pets, explain euthanasia and how the doctor would need to check to make sure they weren't alive before cremation. I explained that the cat was already deceased and in the pet carrier that I had in my hand. By that time the vet tech and all the doctors had gone to lunch so I would need to wait until they returned at 3:30 PM. Now I was confused, who was it that I talked to who said they could help me if I just came in? She said she didn't know because had I talked to her she wouldn't have told me to come in at 2 PM when no one was there. I was tired, cold and clearly had been crying all day but I had my kid with me so I considered waiting. So, I asked how much the services would be, she said $300 - $500, when I told her that seemed too high she laughed and said that's how much it is she has seen the bills. She didn't even use the computer to look up the cost, just smiled smugly and went back to her phone. This was a truly terrible experience, I hope actual clients experience better service because she was rude and came off as if my pet didn't matter.

Today I brought in my pup Gael, my pup is a special case to say the least. The Doctor and the vet tech insured Gael was up to date with his vaccines and did a very through check up. My pup sufers from past traumas and can be aggressive, they did a wonderful job handling him and did everything gently. He was there for a groom. I am a dog groomer myself and I was not able to groom him. The groomer there i belive his name was Enrique was very kind and did an excellent job, Gael did have matting yet not one knick or clipper burn. Everyone was very kind and really looked like they care for my pets well being. I'm more than pleased and happy to be a new client!

I have taken my dog to Higgins for a few years, my gf from Roscoe Village had referred me to Higgins Vet. Everyone there was so attentive and nice, the receptionists were always so cordial and always called me back promptly. During Covid the operations changed and it was absolutely fine, we parked in the back at their designated lot and called in and someone came to see and pick up our dog to take it to a consultation while we waited. Thank you for being the best vets in town!