
Heritage Veterinary Clinic: Fassett Francis DVM
Pet HospitalNew YorkOtsego CountyCooperstownHeritage Drive
4 Heritage Dr, Cooperstown, NY 13326, USA
4.0
I took my dog to Dr. Fassett on an emergency basis after he began having problems with one of his eyes. I had had him groomed two days before and he had been squinting and rubbing it ever since. I assumed he had something in the eye so I had been irrigating it with saline solution. When that didn't help, I called my vet but he was out of town, so I took him to Heritage. Dr. Fassett was rude to my dog... scolded him saying "Shame on you, shame on you" when my dog showed his teeth. He also tapped Donnie on the nose with the instrument he had intended to use to look into Donnie's eye. He did not get close enough to my dog to really see what was going on with his eye before diagnosing him with conjunctivitis and prescribing drops. He then very abruptly informed me that my dog has cataracts. My dog also had a hot spot for which Dr. Fassett prescribed the same meds my regular vet had previously prescribed and I took the medications and left. After using the eye drops as prescribed til finished and not seeing any improvement I took him to our regular vet. My dog has not previously had any problems with vets or other handlers (he is a Cocker spaniel so he has been handled plenty by vets and groomers) and the vet was able to use dye and a light to see a scratch on his cornea. They also fully checked his eyes and assured me that he does not have cataracts. I would not take any of my animals to Heritage again if you paid me. An utterly horrible experience!
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Overview
- (607) 547-8488
- heritagevetclinic.com
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Pet Hospital
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Heritage Veterinary Clinic: Fassett Francis DVM Introduce
Welcome to the local introduction of Heritage Veterinary Clinic: Fassett Francis DVM, a dedicated pet hospital located at 4 Heritage Dr, Cooperstown, NY 13326, USA. As a vital part of the local community's pet care network, Heritage Veterinary Clinic, under the guidance of Dr. Fassett Francis DVM, aims to provide veterinary services for your beloved animal companions. You can reach them at (607) 547-8488 or their mobile number +1 607-547-8488 for inquiries or to schedule an appointment.
As a local Pet Hospital, Heritage Veterinary Clinic likely offers a range of essential services to cater to the health and well-being of your pets. While specific details about the clinic's environment and comprehensive service list are not explicitly provided in the given information, we can infer some common offerings expected from a veterinary care facility. Typically, a pet hospital serves as a primary point of contact for pet owners seeking medical attention for their animals. This often includes routine check-ups, vaccinations, and preventative care to ensure your pet stays healthy. Diagnostic services are also crucial, allowing veterinarians to identify and understand various health issues your pet might be facing. These services can range from basic physical examinations to more advanced procedures like blood tests, imaging (such as X-rays), and other laboratory work.
Furthermore, a pet hospital like Heritage Veterinary Clinic would typically handle the treatment of illnesses and injuries. This could involve prescribing medications, providing wound care, and managing various medical conditions. Surgical procedures, both routine (like spaying and neutering) and more complex, might also be part of their service offerings, depending on the clinic's facilities and Dr. Fassett's expertise. Dental care is another important aspect of pet health, and many veterinary clinics provide services such as teeth cleaning and addressing dental issues.
Considering the category "Pet Hospital," it is reasonable to assume that Heritage Veterinary Clinic is equipped to handle a variety of animal health needs beyond basic care. They likely have examination rooms for consultations, and potentially a surgical suite for operations. Depending on the size and scope of the clinic, they might also have in-house diagnostic equipment to expedite the process of identifying health problems. The overall environment of a pet hospital should ideally be clean and comfortable for both pets and their owners, aiming to minimize stress during visits.
Features of Heritage Veterinary Clinic would likely include the expertise of Dr. Fassett Francis DVM and any supporting staff. The level of experience and the approach to animal care are significant factors for pet owners. While one of the provided reviews expresses a negative experience regarding Dr. Fassett's demeanor and diagnostic accuracy in a specific emergency situation, it's important to consider that this is a single account. The review mentions concerns about the handling of the dog, the diagnostic process for a potential corneal scratch versus conjunctivitis, and the accuracy of a cataract diagnosis. This customer explicitly stated they would not return to the clinic.
On the other hand, another customer offers a contrasting perspective, describing Dr. Fassett as a "wonderful caring Dr." who is "Very good with all of my animals," including cats, guinea pigs, and a dog. This positive review highlights a different aspect of the care provided at Heritage Veterinary Clinic, emphasizing a caring approach and good rapport with various types of animals. This suggests that experiences can vary, and individual interactions and specific circumstances might influence a pet owner's perception of the clinic.
It is important for local users to consider both perspectives when evaluating Heritage Veterinary Clinic. While the negative review raises concerns about communication, handling, and diagnostic accuracy in one instance, the positive review speaks to a caring and competent approach across multiple animals. Without further information or a broader range of reviews, it is challenging to form a definitive overall assessment based solely on these two accounts. Local users might want to consider reaching out to the clinic directly to inquire about their services, environment, and approach to animal care. A personal visit or a phone consultation could provide a better understanding of what Heritage Veterinary Clinic offers.
Regarding promotional information, none was provided in the given data. Therefore, we cannot offer any specific details about ongoing promotions, discounts, or special offers that Heritage Veterinary Clinic might be running for local users. To learn about any such initiatives, it would be best to contact the clinic directly or visit their website or social media pages if they have any.
In summary, Heritage Veterinary Clinic: Fassett Francis DVM is a Pet Hospital located in Cooperstown, NY, offering veterinary services under the care of Dr. Fassett. While customer experiences appear to vary, with one expressing significant dissatisfaction and another praising the caring service, local users are encouraged to conduct their own research and potentially interact directly with the clinic to determine if it meets their pet care needs. As a local pet hospital, they likely provide a range of essential veterinary services, and further inquiry can provide more specific details about their environment, services, features, and any current promotional activities.
Heritage Veterinary Clinic: Fassett Francis DVM Photos


Heritage Veterinary Clinic: Fassett Francis DVM Location
Heritage Veterinary Clinic: Fassett Francis DVM
4 Heritage Dr, Cooperstown, NY 13326, USA
Get directionsReviews
I took my dog to Dr. Fassett on an emergency basis after he began having problems with one of his eyes. I had had him groomed two days before and he had been squinting and rubbing it ever since. I assumed he had something in the eye so I had been irrigating it with saline solution. When that didn't help, I called my vet but he was out of town, so I took him to Heritage. Dr. Fassett was rude to my dog... scolded him saying "Shame on you, shame on you" when my dog showed his teeth. He also tapped Donnie on the nose with the instrument he had intended to use to look into Donnie's eye. He did not get close enough to my dog to really see what was going on with his eye before diagnosing him with conjunctivitis and prescribing drops. He then very abruptly informed me that my dog has cataracts. My dog also had a hot spot for which Dr. Fassett prescribed the same meds my regular vet had previously prescribed and I took the medications and left. After using the eye drops as prescribed til finished and not seeing any improvement I took him to our regular vet. My dog has not previously had any problems with vets or other handlers (he is a Cocker spaniel so he has been handled plenty by vets and groomers) and the vet was able to use dye and a light to see a scratch on his cornea. They also fully checked his eyes and assured me that he does not have cataracts. I would not take any of my animals to Heritage again if you paid me. An utterly horrible experience!
May 23, 2017 · Heidi PresslyA wonderful caring Dr. Very good with all of my animals. I have had many cats, guinea pigs, and a dog which he cares for very well.
Aug 31, 2017 · Anna RathbunPet Hospital

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