Heart's Ease Veterinary Care

It has taken us a few weeks to get our bearings straight on writing this review… But we would be remiss if we didn’t take the time to do so. On February 15, our sweet and beautiful Caramel crossed over the rainbow bridge. We enlisted the help of heartsease veterinary care during her last week. When you treat pets like members of the family, like we do, it is imperative that you do the best for them, especially at end of life. At 16 years old, Caramel had been deteriorating for months and we were acutely aware that her life was wrapping up, but we needed to be informed and at peace with the decision-making that goes with this chapter. It is so easy to be in a bubble and feel immobilized in making decisions for a family pet. You can keep hoping and praying that things will turn around… and it leads to just second-guessing yourself. We reached out to Dr. Courtney Bennett at Hearts Ease Veterinary Care for a comprehensive conversation about quality of life. She reviewed medical records, poured over notes that we had provided to her, and then conducted an hour long conversation with us where we stepped through every aspect of Caramel‘s health and where we were currently with her deterioration. Our main concern was being prepared to make an end-of-life decision and being at peace with it. The bottom line… we did not want to have any regrets and we didn’t want to second-guess our decision after the fact. Dr. Bennett deals with end of life and pet owners every day. So she’s able to educate and inform while being deeply respectful of how personal all of this truly is. She helped to get us out of our heart and into our head regarding making decisions for our sweet girl. She recommended that we do a round of imaging so that we might get some answers as to why she was going downhill so quickly. We proceeded with getting imaging from Veterinary Specialiat Partners in Louisville, who were also phenomenal in their care. Even though we did get quite a few answers, within 24 hours Caramel had a severe change in condition. Because of the previous conversation with Courtney, we knew we were seeing pain and suffering… There was no longer a decision to be made. We reached out to Courtney and she rearranged her Saturday to come to our home. We will never be able to thank her enough for acting so quickly. You know you’re dealing with a special veterinarian when they walk into your front door, take off their shoes and then sit on the floor to play with all of your animals and dish out treats from their pockets. We were immediately at peace. We were able to give Caramel a beautiful passing thanks to Dr. Bennett’s help. All of our dogs sat with her in front of the fireplace as Courtney provided at home euthanasia. This is THE worst part of having animals that you love so deeply… but we couldn’t have done it any better for our girl. The next day we received an email from Courtney checking in on us and a few days later a beautiful handwritten note. It is my hope that we will be able to give this type of passing to all of our other dogs. We are forever in debt to Dr. Bennett’s for her expertise and gentle nature while taking care of our sweet girl during that chapter. If you have a senior pet begin to think about how you will handle their final chapter. I am so glad that we made contact with Hearts Ease and that they partnered with us for this very difficult chapter. We are forever grateful.

Cori and Courtney definitely made a very difficult situation as easy and comfortable as possible. They were able to make an appointment within 48 hours of calling, and were very responsive and thorough. Courtney was so kind and compassionate, and it felt like we had a friend in our home taking care of us. You can tell within 30 seconds how much both Cori and Courtney care about their job. And as caring as Courtney was towards Jack, she was just as compassionate towards my partner and myself. I greatly hope I don't have to use their services for many, many years, but if I do, I know who to call. Thank you both so much.

Title: Compassionate and Supportive Care During a Difficult Loss of Reign Review: ⭐⭐⭐⭐⭐ Dr. Bennett and her amazing team, Cori, provided unparalleled support and care during one of the most challenging times in our lives. When our beloved French bulldog was diagnosed with lymphoma, we were devastated and unsure of what the future held. From the very first appointment, Dr. Bennett demonstrated not only her vast medical expertise but also a deep compassion that truly set her apart. Her honesty about both the challenges and possibilities ahead gave us a sense of clarity and peace of mind. We never felt rushed in our appointments, and Dr. Bennett’s genuine empathy made us feel understood and supported. Our gratitude for Dr. Bennett and her team is immeasurable. They guided us through an incredibly painful time with professionalism, compassion, and unwavering support. We wholeheartedly recommend Dr. Bennett and her staff to anyone in need of veterinary care in a tough time or senior dog care. Reign’s ability to pass on at home on her favorite bed surrounded by love was the best gift Dr. BENNETT could have ever given us. Thank you, Dr. Bennett, for being our guiding light in a dark time. Your compassion and dedication have left a lasting impact on our hearts and Reigns memory.

I can't emphasize enough how wonderful Dr. Bennett and Cori were throughout the entire process of helping our elderly cat, Luke, pass. It was such a difficult decision that took many conversations with family and friends to ultimately come to. The overwhelming amount of recommendations Hearts Ease had from everyone I spoke to made me immediately decide to go with them. We are truly so lucky to have people like this who can help others during such painful events. I am so thankful that she helped our Luke pass. From start to finish, Dr. Bennett guided us through the process with the professionalism and empathy, as if he had known Luke his whole life. Thank you both for the compassion and care you gave us and our sweet boy.

Dr. Bennett helped our Sunshine pass on with such kindness, such gentleness it made it an easy transition for her and easier for me. I cannot recommend her highly enough. She truly cares. Sunshine passed in our home and I was holding her. It was the best possible of a very sad situation, having my beloved pet pass on.