Heart of Suwanee Animal Hospital

I absolutely love Heart of Suwanee! Jaycee the groomer is FABULOUS! She always takes care of my babies like they are her own. She is so friendly, updates me throughout the day, and both of my babies always come home looking amazing! I wouldn’t take my dogs anywhere else!

I’ve been going to Heart of Suwanee since 2003. They’ve taken care of all my furbabies. Dr. Sanders, Dr. Mary & the whole staff are always great. Dr. Sanders even stayed late to help with a stray cat that I took in recently. Furrgus was NOT happy with the cone so we found an alternative but he’s feeling much better now!

I really liked the vet and was hopeful my girl would have a new team to help. Sadly this wasn’t the case. My dog was put on a medication from her previous vet. The vet here said I should continue the medication with her. When her prescription ran out, I got in touch and asked if they could refill it. I was told no they don’t have it in that amount. They suggested I reach out to my old vet to get it refilled. The problem here is that by telling me that you clearly do not care about keeping me as a patient. I’m not going to take my dog to 2 vets! And by offering me no other solution, they were basically saying just go back. And when I reached out asking if I was correct that I would never be able to get her medication filled from them, I received a one word response- correct. No options or trying to help, or asking me to come back in and discuss this with the vet. Just the word “correct” (see pic below for the email they sent) I’m sorry that they feel this way because I was really hoping this would work for us. I wanted a smaller vet practice to be slightly more personal and I’m willing to pay more for it. But apparently they do not need new patients. So be careful when choosing this practice. If you ever have an issue, they may not want to help. Update- even the response to the review isn’t accurate! I didn’t have a frustrating visit. I enjoyed the visit. My frustration came AFTER the visit. This was clearly a stock response to bad reviews. Wow.

I just want to give the biggest THANK YOU to the groomer, JayeCee. I came in, knowing that given the change in season that my German Shepherd, Scout, would need a de-shed and a bath - the amount of hair is crazy! JayeCee proposed as well that she could give Scout a “breed cut” which I didn’t even think my GSD needed grooming. BOY WAS I WRONG! I was so HAPPY with the way that my boy came back to me! His ears and chest were cleaned up, the “pantaloons” or back of his legs were so neat!! And she gave him the cutest rainbow bandana! 10/10 recommend her if you are in the area!

Heart of Suwanee is the best vet hospital in town! We sadly lost our sweet Stanley, our 14 year old dog, a couple of weeks ago. Dr. Mary was absolutely amazing and helped us through this very difficult process with the utmost kindness and care. She is the best vet around! Everyone at this doctor’s office cares about our pets, and everyone on staff is top notch! We greatly appreciate their kindness to our family and our sweet Stanley! Thank you Heart of Suwanee!