
Hawthorne Park Animal Care Center
Pet HospitalIllinoisMcLean CountyBloomingtonPamela Drive
4007 Pamela Dr, Bloomington, IL 61705, USA
4.0
Our puppy had a pretty bad ear infection and we called our normal vet several days in a row but were unable to be seen. Hawthorne’s schedule was also full, but they worked hard to get Bentley in quickly so that he wouldn’t have to suffer. I am so grateful to the folks at Hawthorne for caring about my pup and my family’s scheduling needs! We will be transferring care to Hawthorne after this impressive interaction. Thanks again!!
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Overview
- (309) 664-6320
- www.hawthorneparkvet.com
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Pet Hospital
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Welcome to Hawthorne Park Animal Care Center
Hawthorne Park Animal Care Center stands as a prominent pet hospital located at 4007 Pamela Dr, Bloomington, IL 61705, USA. As a dedicated animal care facility, it provides a comprehensive range of veterinary services, functioning as a vital resource for pet owners in the local community. The center can be reached via phone at (309) 664-6320 or mobile at +1 309-664-6320, ensuring accessibility for appointments, inquiries, and urgent care needs.
Operating within the category of a Pet Hospital, Hawthorne Park Animal Care Center is equipped to address a wide spectrum of animal health concerns. This includes preventive care, diagnostics, treatment for illnesses and injuries, and ongoing wellness support for various pets, primarily dogs and cats. The services offered extend beyond routine check-ups to encompass more specialized care, demonstrating their commitment to comprehensive animal well-being. For instance, in cases of acute issues like ear infections or mobility pain, the center has shown a remarkable ability to accommodate urgent needs, even for new patients, highlighting their dedication to patient comfort and timely intervention.
The **environment** at Hawthorne Park Animal Care Center is a key distinguishing factor, especially for pets who may experience stress or anxiety during vet visits. Customer testimonials frequently praise the center's approach to creating a calm and welcoming atmosphere. Unlike many traditional vet offices that can be bustling and overwhelming, especially for highly excitable or pain-ridden animals, Hawthorne Park Animal Care Center makes conscious efforts to minimize stress. One notable example highlighted by a client is the immediate placement of pets into quiet rooms, akin to how human doctors manage patients. This thoughtful practice significantly reduces anxiety levels for both the animal and their owner, fostering a more positive and cooperative experience during examinations and treatments. This emphasis on a serene environment underscores their understanding of animal behavior and their commitment to compassionate care.
The **services** provided by Hawthorne Park Animal Care Center are diverse and designed to meet the varying needs of their animal patients. These services likely include, but are not limited to, general wellness exams, vaccinations, parasite prevention and control, dental care, nutritional counseling, and microchipping. Beyond routine care, the center is adept at managing specific health issues. As evidenced by customer reviews, they are highly responsive to urgent situations, such as severe ear infections or sudden pain experienced by pets. Their ability to schedule urgent appointments, even for first-time patients when their schedule is full, speaks volumes about their dedication to animal welfare and their operational efficiency. The center's approach to pain management, as demonstrated by their quick attention to a dog experiencing mobility pain, indicates a focus on alleviating discomfort and improving the quality of life for their patients. Furthermore, their role as a pet hospital means they are equipped for diagnostic procedures, which may include blood tests, urinalysis, imaging services like X-rays, and potentially ultrasound, to accurately diagnose and treat underlying conditions. Their comprehensive approach suggests they also offer surgical services for various conditions, from routine spays and neuters to more complex soft tissue surgeries, and may also provide emergency and critical care services for pets in immediate need.
Several **features** make Hawthorne Park Animal Care Center stand out. Firstly, their **patient-centric approach** is highly commendable. The reviews clearly illustrate a facility that prioritizes the comfort and well-being of the animal, as well as the needs of the pet owner. The swift action taken to accommodate a suffering puppy with an ear infection, despite a full schedule, exemplifies their commitment to compassionate care. Secondly, their **adaptability and willingness to go the extra mile** for patients, even new ones, is a significant feature. The ability to see a new, first-time patient experiencing pain on the same day, after an initial appointment was set days out, showcases their flexibility and dedication to urgent care. Thirdly, the **creation of a low-stress environment** is a crucial feature, particularly the practice of immediately placing animals in quiet rooms. This thoughtful design element distinguishes them from other veterinary practices and contributes significantly to a positive experience for both pets and their owners. This focus on reducing anxiety can lead to more accurate examinations and less traumatic experiences for the animals, ultimately aiding in their recovery and ongoing health. Finally, their reputation for **excellent customer service and communication** is evident in the positive feedback from clients, who express gratitude for the staff's care and responsiveness. This strong communication fosters trust and ensures pet owners feel supported and informed throughout their pet's treatment journey.
While specific **promotional information** beyond their commitment to patient care isn't explicitly detailed in the provided text, the overwhelming positive customer experiences serve as the most potent form of promotion for Hawthorne Park Animal Care Center. The testimonials themselves are a powerful endorsement, suggesting that word-of-mouth and genuine satisfaction are key drivers of their client base. The anecdote of a family transferring their pet's care to Hawthorne after an "impressive interaction" highlights the center's ability to win over clients through exceptional service and genuine care. This kind of organic promotion, stemming from positive client experiences, is often more impactful than traditional advertising. It implies that the center likely focuses on delivering consistent, high-quality care that naturally attracts and retains clients. They may also participate in community events or offer new patient specials to encourage first visits, though this is not directly stated. Their commitment to fitting in urgent cases, even when fully booked, can be seen as an ongoing promotional strategy, demonstrating their unwavering dedication to animal welfare. For local users, the message is clear: Hawthorne Park Animal Care Center is a highly reliable and compassionate choice for veterinary needs, offering not just medical treatment but also a deeply caring and stress-reducing environment for pets.
Hawthorne Park Animal Care Center Photos










Hawthorne Park Animal Care Center Location
4007 Pamela Dr, Bloomington, IL 61705, USA
Reviews
Our puppy had a pretty bad ear infection and we called our normal vet several days in a row but were unable to be seen. Hawthorne’s schedule was also full, but they worked hard to get Bentley in quickly so that he wouldn’t have to suffer. I am so grateful to the folks at Hawthorne for caring about my pup and my family’s scheduling needs! We will be transferring care to Hawthorne after this impressive interaction. Thanks again!!
Apr 11, 2025 · Julie RhodesMy dog was showing pain when walking I call hawthorn and I’ve never used them. I set an appointment a few days out and called back to have her seen same day. Which was no problem also a first time patient . Our beagle is highly excitable and she’s in pain, most vet offices are full of animal as you wait( not a good thing for us) I am so greatfull we were. Put immediately in a quiet room just like docs do humans ✌️ makes. A huge difference with her stress levels and mine!! I can’t say enough great things about our care!
Apr 27, 2025 · missy bradyDr. Kilby is the best veterinarian in town, hands down. Don’t believe me, go and check her out. She is knowledgeable like most, but she is also thorough, kind, caring. Not only is she all that towards your pet, she also treats dog parents with grace, understanding and so much love. This office has also some of the most efficient while at the same time caring people. It is an absolute pleasure to go there and know that your pet is in good hands. Here is my lovely lady Abby. Have been going through a rough patch, but she is in the best hands!
Dec 06, 2024 · Karelis SierraAnother great experience at Hawthorne! Dr Kilby gave us great advice last year and it paid off - both our cats are down almost half their body weight!
Mar 22, 2025 · Michelle PateDr.Kilby caught a small lump in our dog’s anal sac and referred us to VCA in Aurora. Upon initial exam in Aurora- the vet was surprised such a small lump was found. I opted for removal and it tested malignant. The VCA vet gave Dr. Kilby multiple kudos for finding this so early and making the referral - he stated he hasn’t seen one caught this soon. I’m so very grateful to Dr. Kilby and her focused care and concern for our pups!!! -Gail Krawcyk
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