Harrington Susan M DVM

For pet owners in Randolph, Massachusetts, and the surrounding communities, **Harrington Susan M DVM** offers veterinary care located at **400 S Main St, Randolph, MA 02368, USA**. As a provider in the "Pet Hospital" category, this practice, led by Dr. Susan M. Harrington, aims to provide essential health services for pets. You can contact them via phone at **(781) 963-2298** or **+1 781-963-2298**.

The categorization as a "Pet Hospital" suggests that the facility is equipped to handle a range of medical and surgical needs for animals, beyond just basic check-ups. This generally implies a commitment to comprehensive care, including diagnostics, treatment, and potentially more advanced procedures. While the provided information focuses on Dr. Harrington herself and the customer experience, the "Pet Hospital" designation indicates a fundamental infrastructure for veterinary medicine.

Based on customer reviews, the environment at Harrington Susan M DVM appears to be one of mixed experiences. One highly positive review highlights the professionalism and caring nature of Dr. Harrington and her office staff. The descriptor "fantastic" for the office staff suggests a generally positive and supportive front-of-house atmosphere, which is crucial for making clients feel welcome and comfortable. This positive feedback often points to a clinic that prioritizes good communication and a friendly demeanor from the moment a client walks in or calls.

However, another review paints a picture of a less satisfactory experience regarding wait times and client interaction. A reported wait of "more than 45 mins past appt time" indicates potential issues with scheduling or patient flow, which can lead to frustration for pet owners. The description of a "usual doctors office shuffle between receptionist and medical tech and then I get 5 minutes of doctor time" suggests a standardized, potentially rushed process, where direct time with the veterinarian might be limited. The discomfort expressed about the cat being "taken away to do the real stuff so I can't watch" points to a lack of transparency or client involvement during certain procedures, which can be a point of concern for some owners who prefer to be present or at least observe certain aspects of their pet's care. These differing accounts suggest that while some clients experience a seamless and caring environment, others might encounter operational challenges that affect their visit.

While specific details about every service are not itemized, the nature of a "Pet Hospital" and the provided reviews allow for an educated inference of the services offered at Harrington Susan M DVM:

• **General Veterinary Care:** This would encompass routine examinations, wellness check-ups, and addressing common pet ailments. The long-term care mentioned for a nearly 17-year-old pup strongly suggests consistent general practice.
• **Vaccinations:** As indicated by the "standard shots" mentioned in a review, vaccinations for common canine and feline diseases are a core service for preventive health.
• **Diagnosis and Treatment of Injuries/Illnesses:** The situation involving a "puncture wound" and subsequent care implies the clinic handles acute injuries and diagnostic processes to determine appropriate treatment. The "quarantined the cat" comment, despite the client's frustration, suggests that the clinic takes precautions regarding potential contagion or unknown factors in an injury, which is a standard veterinary protocol for patient safety.
• **Client Consultations:** Although one review indicates limited "doctor time," consultations regarding pet health, diagnoses, and treatment plans are fundamental to veterinary practice. The positive review praising Dr. Harrington as "informative" in her care implies that for some, discussions are thorough.
• **Basic Procedures/Office Time:** The mention of "15 minutes of office time" and "standard shots" indicates routine in-office procedures and the time allocated for such visits.

The fact that Dr. Harrington has cared for a pet for nearly 17 years speaks volumes about her long-term commitment and the comprehensive nature of care provided throughout a pet's life, from puppyhood to senior years. This longevity of care suggests a focus on developing lasting relationships with clients and their pets.

A primary distinguishing feature of this practice, as highlighted by a long-term client, is **Dr. Susan M. Harrington herself**. She is described as "professional but also extremely caring and responsive." Terms like "competent, knowledgeable and as stated above genuinely caring" paint a picture of a veterinarian who combines expertise with empathy. This emphasis on genuine care and responsiveness is a significant draw for pet owners seeking a compassionate approach to their animal's health. The ability to care for a pet from a young age through nearly 17 years demonstrates a deep level of trust and consistent, quality care.

The **office staff** also receives positive mention for being "fantastic," which is critical for the overall client experience. A supportive and efficient front office can greatly enhance the patient journey, from scheduling appointments to managing records and billing.

However, the negative review introduces several points of concern that potential clients should be aware of. **Appointment punctuality** appears to be an issue, with significant wait times reported. The perception of limited "doctor time" and the practice of taking the pet "away to do the real stuff so I can't watch" can lead to feelings of disconnect and lack of transparency for some owners. The most significant point of contention revolves around the **communication and trust** during a difficult situation. The client's assertion of a known injury being labeled "unknown" and the subsequent "quarantine," combined with the vet not having "the time" to discuss it, caused considerable distress and a feeling of being disbelieved. This highlights the importance of clear, empathetic, and timely communication, especially during stressful circumstances involving a pet's injury or illness.

Furthermore, the **cost of services** is a prominent feature mentioned, with a "nearly $400" bill for "a couple of standard shots and 15 minutes of office time." This suggests that the pricing structure might be perceived as high for the services rendered, particularly for routine care. While veterinary costs can vary widely based on location, complexity of care, and individual clinic pricing, this feedback indicates that cost can be a significant factor for some clients.

Specific promotional offers or discount programs for Harrington Susan M DVM are not detailed in the provided information. However, typical independent veterinary practices, while perhaps not offering extensive national wellness plans like larger chains, often engage in various forms of client outreach:

• **Client Referrals:** Word-of-mouth recommendations, such as the glowing 5-star review, are a powerful form of promotion for practices like this, built on long-standing relationships and trust.
• **Community Involvement:** Participation in local events or educational initiatives can help build a positive reputation within the Randolph community.
• **Online Presence:** A dedicated website or active social media pages would typically provide details on services, clinic philosophy, and potentially any limited-time offers or seasonal promotions.
• **First-Time Client Offers:** Some practices might offer a discounted initial exam for new patients to encourage them to try the clinic.

Given the long-term relationship highlighted by a positive reviewer, a significant portion of their clientele likely comes from established trust and personal recommendations. Prospective clients are encouraged to call the clinic directly to inquire about their pricing structure, appointment availability, and any specific services they require. It would also be beneficial to discuss their approach to client communication and involvement in pet procedures if those are key concerns, especially in light of the varied feedback.

In conclusion, Harrington Susan M DVM in Randolph, MA, offers veterinary care characterized by a veterinarian praised for her competence, knowledge, and genuine caring approach, supported by a "fantastic" office staff. The clinic has a proven track record of long-term patient care. However, potential clients should be aware of possible wait times and inquire about the clinic's communication practices regarding pet procedures and billing, as these aspects have generated mixed feedback from different customers. Understanding these facets will help pet owners make an informed decision about their veterinary care provider.