Green Valley Veterinary Clinic

Welcome to Green Valley Veterinary Clinic, your local Pet Hospital dedicated to providing comprehensive and compassionate veterinary care for your beloved animal companions in Yucaipa, California, and surrounding areas. As a vital part of the community, we understand the deep bond you share with your pets and are committed to ensuring their health and well-being through a range of professional services and a caring environment.

Located at 35037 Ave B, Yucaipa, CA 92399, USA, Green Valley Veterinary Clinic is easily accessible. You can reach us at (909) 790-2963 or our mobile number +1 909-790-2963 for appointments or inquiries. We strive to be a reliable resource for all your pet care needs.

Based on feedback from our valued clients, Green Valley Veterinary Clinic offers a welcoming and friendly environment. Many pet owners have highlighted the exceptional care provided by specific members of our team. Victoria, a dedicated veterinary technician, is frequently praised for her enthusiastic and gentle approach, making pets like Thunder Bolt, a greyhound, feel comfortable and loved during their visits. Clients appreciate her attentiveness and the genuine care she shows towards their animals.

Dr. Alicia Fai is another highly regarded member of our veterinary team. She is consistently described as attentive, caring, and gentle, taking the time to thoroughly explain diagnoses and treatment plans to pet owners. This clear communication and compassionate approach instill confidence and trust in her expertise.

The reception staff at Green Valley Veterinary Clinic are also commended for their politeness and helpfulness, ensuring a smooth and positive experience from the moment you arrive. Their efficiency and friendly demeanor contribute to a stress-free visit for both you and your pet.

However, it is important to acknowledge all feedback to provide a balanced and objective introduction. Some recent experiences shared by pet owners indicate areas where the clinic can improve. One customer reported a negative encounter with a newer doctor, describing a rough handling of their injured dog that allegedly exacerbated the injury and caused significant distress. This incident resulted in the need for surgical repair and understandably raised concerns about the consistency of care provided by all practitioners at the clinic. The client's insistence on future appointments being handled by Dr. Fai highlights the importance of consistent and gentle handling, especially for animals in pain.

Another concerning review detailed the poor experience of an elderly couple who had an appointment to euthanize their suffering dog. They reportedly waited for an extended period of 1.5 hours in a room with their pet in pain, with no explanation for the delay. Furthermore, they observed other clients who arrived later being seen first. This situation raises serious questions about appointment management, communication, and customer care, particularly during sensitive times. The lack of a follow-up call after the customer attempted to discuss their concerns further compounds the negative impression.

The cost of euthanasia for a 69-pound dog was mentioned as being just under $350. While this provides some insight into pricing for this specific service, it is advisable for pet owners to inquire about the costs of various procedures and services beforehand and potentially compare prices with other local veterinary clinics to make informed decisions based on their individual needs and budget.

In summary, Green Valley Veterinary Clinic has received positive feedback regarding the caring nature of certain staff members, particularly Dr. Alicia Fai and vet tech Victoria, as well as the helpfulness of the reception team. These positive experiences highlight the potential for excellent care and a supportive environment for your pets. However, recent negative reviews regarding the handling of a pet by a newer doctor and the poor customer service experienced by a grieving couple indicate that there may be inconsistencies in service quality and areas where improvements in communication, appointment management, and overall patient care are needed.

As a local Pet Hospital, Green Valley Veterinary Clinic offers a range of services that typically include routine check-ups, vaccinations, diagnostics, surgery, dental care, and end-of-life care such as euthanasia. While specific details about all services offered are not available in the provided information, it is recommended to contact the clinic directly to inquire about their complete service portfolio and how they can cater to your pet's specific health needs.

When choosing a veterinary care provider for your beloved pet, it is crucial to consider all available information, including the experiences of other pet owners. While Green Valley Veterinary Clinic has aspects that are highly praised, the recent negative feedback should prompt potential clients to have open conversations with the clinic about their standards of care, appointment procedures, and how they address client concerns. Ensuring clear communication and a comfortable environment for your pet are essential factors in making an informed decision about their veterinary care.

We encourage local users to consider the information provided and to contact Green Valley Veterinary Clinic directly to discuss their pet's needs and to understand how the clinic can provide the best possible care. It is always advisable to have a thorough understanding of the clinic's environment, the expertise of their staff, and their commitment to providing compassionate and high-quality veterinary services.