Goshen Animal Hospital

For pet owners in Chester, New York, and the surrounding areas, Goshen Animal Hospital, located at 1656 NY-17M, Chester, NY 10918, USA, is one of the local options for veterinary care under the platform category "Pet Hospital." However, recent customer reviews available online paint a concerning picture of the hospital's practices, professionalism, and overall quality of care, which potential local users should carefully consider.

One detailed and alarming review recounts a series of negative experiences. The customer brought their newly adopted dog in for a basic check-up, during which they noted that Dr. K allegedly did not perform a thorough physical examination, even refraining from touching the dog. Subsequently, the dog was scheduled to be spayed. It was discovered during this process that the dog was pregnant, a fact for which Dr. K reportedly blamed the owner, despite the prior check-up. The customer described the staff's behavior during the procedure as insensitive and unprofessional, accompanied by a lack of communication.

Following the initial surgery, an emergency procedure was reportedly necessary due to internal bleeding. The staff allegedly refused to allow the owner to see their dog overnight, and the next day, the owner discovered that no staff member stayed at the office with the dog, except for Dr. K's pet turtles. This raises serious concerns about the level of overnight monitoring and care provided to recovering animals.

Upon the dog's release, the customer requested her medical records and was reportedly given only an index card containing basic information. The reviewer claims they were told that the hospital does not maintain proper medical history cards, which they assert is a violation of veterinary standards. The reviewer also expressed the opinion that Dr. K, while possibly a competent vet in the past, has become less passionate and may be going through the motions, suggesting it might be time for him to retire to prevent potential harm to other animals.

Adding to the severity of this account, the customer reported receiving two medication bottles upon the dog's release. One bottle was allegedly empty, and the other contained the wrong medication. This is a critical error that could have had serious consequences for the dog's health and recovery. The reviewer concluded their feedback with a strong warning against using Goshen Animal Hospital, citing the significant risks involved.

Another, more recent review also detailed a concerning lack of communication and insensitivity. The customer reported that their dog ran away on September 11, 2024, and they contacted Goshen Animal Hospital to report her missing and inquire if she had been found and brought there. They allegedly did not receive a response until October 25, 2024 – over a month later – when the hospital called to ask if they had found her. During this call, the hospital staff mentioned having a poster about the missing dog in their office but implied it was the owner's fault that it was still up, despite the significant delay in their initial response. While this reviewer acknowledged a past history of kindness from the hospital, this incident was described as revealing their "true colors," marked by insensitive and incompetent communication, leading to extreme irritation and disappointment.

Considering the platform category "Pet Hospital," local users would expect Goshen Animal Hospital to provide a range of veterinary services, including check-ups, surgeries (such as spaying/neutering), emergency care, and medication dispensing. However, the reported experiences cast a shadow over the quality and reliability of these services at this particular facility.

Information regarding the environment of Goshen Animal Hospital is not explicitly provided in these reviews. However, the serious allegations of unprofessional conduct, lack of proper monitoring, and significant errors in medication handling might lead potential customers to question the overall standards and protocols within the hospital environment.

The services that were reportedly utilized include a basic check-up, spaying surgery, and emergency care following a surgical complication. The reviews raise concerns about the thoroughness of the initial examination, the competence and attentiveness during surgical procedures and post-operative care, and the accuracy of medication dispensing. The lack of proper medical record-keeping, as alleged in one review, also points to a potential deficiency in the hospital's administrative and service practices.

Features that are typically expected from a pet hospital include qualified veterinarians and staff, adequate facilities for examinations and surgeries, proper monitoring of patients, accurate record-keeping, and clear communication with pet owners. Based on the provided reviews, Goshen Animal Hospital appears to fall short in several of these areas. The alleged lack of a thorough initial exam, the reported insensitivity and lack of communication, the concerns about overnight monitoring, and the critical errors with medication all suggest significant shortcomings in the hospital's features and operational standards.

No promotional information is available in the provided text. It is common for veterinary hospitals to offer introductory specials or seasonal promotions, but there is no mention of such offers in these reviews. Given the serious nature of the feedback, potential local users would likely prioritize the quality of care and the safety of their pets over any potential discounts.

In conclusion, Goshen Animal Hospital in Chester, NY, is a local "Pet Hospital" that has recently received very negative feedback from customers. The reviews detail alarming experiences, including allegations of inadequate initial examinations, unprofessional conduct during surgery, questionable post-operative care and monitoring, critical errors in medication dispensing, and a significant lack of communication and sensitivity towards pet owners. These accounts raise serious concerns about the standard of care and the safety of pets at this facility.

For local users searching for a "Pet Hospital Near Me," it is crucial to carefully consider these recent experiences. While one older positive interaction was mentioned within a negative review about communication, the overwhelming sentiment of the detailed accounts is one of significant dissatisfaction and concern for pet safety. Potential customers should weigh these serious allegations heavily when making decisions about their pet's veterinary care. It would be prudent to seek further information, perhaps from other sources or by visiting the facility to make a personal assessment, although the reported issues suggest extreme caution.

Given the severity of the reported issues, including potential negligence and errors that could directly impact pet health and well-being, local pet owners may want to explore alternative veterinary care providers in the Chester, NY area to ensure the safety and proper treatment of their beloved animals. The lack of positive recent feedback regarding the environment, services, or features, coupled with the critical errors and unprofessional conduct described, paints a concerning picture of Goshen Animal Hospital at this time.