Golden Animal Hospital

I gave this place 2 stars instead of one for only one reason….the vet himself is a great vet and a good guy. The front office staff is horrendous, however. Worst customer service experience ever from any vet office. We needed a health cert so we could move a horse to another boarding facility. We were told that we had to take her temperature and provide that to them over the phone and then they would issue the cert that day. Ok, fine. So we did. My wife drove an hour to the horse and took the temp. A very rude older woman answered the phone and told her the vet will have to get back to her as he has to do the cert. which was not what we were told before, AND this is not how our other 2 horses were handled just a couple of weeks before. She essentially hung up on my wife. I called the same day and got the same treatment from the same woman, who refused to give me her first name. She said, “you don’t need to know that”. I insisted she have her manager call me, which never happened. We were sent the health cert that afternoon, but only after an extremely stressful and god-awful call with the office staff. In the past, half the time you’ll be told a Coggins could take a week or two and the other half, you’re told will be a couple days. We’re all done with Golden, but just a heads up that the office staff are very difficult to deal with. Rude as hell. Good vet, horrible and very unprofessional Office.

Quoted me a price for test, then they charged me a different amount after. Talked to accounting which was very nice, but were not able to change the amount to what I was quoted. I would not have done the test if I was quoted what they charged me. The manager discounted it, but not by much. Why would I do a test unless I agreed on the amount I was told??? Like what the heck? Also Devon I think was her name was very nice, but when we went back we had a lady named Natasha or something I can't remember it was something like that I'll update it when i remember that could be right and she said literally the opposite of everything we were told the week before. She was rude and didn't seem to know anything about our breed of dog. Devon knew exactly what our breeder had suggested we do and everything lined up and even with her next shots. The other lady said we only needed one more round of shots and that's not what our breeder or Devon said she would need 2 more rounds. Just really upset and don't trust them. I've been going there and my family for over 30 years. Some vet techs are just in it for the money and don't know anything. Thanks Devon for being a great experience, even though we were not charged the amount we agreed to.

I have taken all three of my pets to this Hospital in the past. Recently my cat was in pain and I called to see if they could find a way to squeeze him in and the staff was unconcerned and rude. They said they could only get him in nearly a week later. I scheduled the appointment for that following week and I could tell my cat had gotten increasingly more uncomfortable. In the morning he was very difficult to catch and it made me just under 30 minutes late to my appointment. I showed up to the vet clinic and there was no one in the waiting room and no one in the parking lot. See the pictures. No one else is here. However, the vet still refused to take my pet in even though he was in pain. I will never be coming back to this vet. The front desk lady was extremely dismissive and rude and they could care less if my animal was in pain.

The absolute best! Only people i could find to see my sheep in an emergency! They were so kind and got her feeling better. Extremely fair prices.

I have taken my rottie in and the staff has been so accommodating to him he’s a little stand offish if dr visits but they have been wonderful a patient and never overcharge for his visits!!! i would recommend to everyone and anyone who has a breed who has a bad rap because of their breed