Foothill Animal Hospital Best Upland Vet

Foothill Animal Hospital Best Upland Vet, operating within the "Pet Hospital" category, is a dedicated veterinary clinic serving the Upland, California community. Situated at 70 N Central Ave, Upland, CA 91786, USA, the hospital provides a wide array of services aimed at maintaining the health and well-being of pets. They can be contacted at (909) 985-1988, which also serves as their mobile phone number. The facility has been under new ownership, with Dr. Travis and Jeannie taking over in 2021, a detail that clients are encouraged to note when reviewing past feedback.

The environment at Foothill Animal Hospital is consistently described by recent clients as welcoming, clean, and well-organized. One reviewer specifically mentioned the lobby being clean and having a nice layout, contributing to a pleasant experience. The overall impression is one of a caring and professional setting, designed to make both pets and their owners feel comfortable. The staff's demeanor plays a significant role in shaping this environment, with multiple reviews highlighting their friendliness, compassion, and attentiveness. This creates a supportive atmosphere where pet owners feel respected and their concerns are genuinely heard, which is particularly important when dealing with anxious pets or stressful medical situations.

Foothill Animal Hospital offers a comprehensive suite of veterinary services. These include routine preventative care such as updated vaccinations, as evidenced by a client bringing in two senior dogs for their shots. Beyond routine care, the hospital handles more complex procedures like bloodwork and dental cleanings, even for frail or health-compromised pets. The detailed attention given to a 4-pound dog with health issues undergoing a dental cleaning, including extensive discussions about anesthesia and the pet's background, highlights their thoroughness in preparing for and executing delicate procedures. This suggests a strong commitment to patient safety and personalized treatment plans.

A notable service that demonstrates their dedication to going "above and beyond" is their assistance with complex paperwork, such as that required for international pet travel to destinations like Hawaii. This level of administrative support, provided by staff members like Brook, Jarelie, and Josy, indicates a client-centric approach that extends beyond medical treatment to encompass logistical support, making potentially daunting processes much easier for pet owners. Furthermore, information indicates that Foothill Animal Hospital provides wellness and preventative care, emergency and critical care, internal medicine, laboratory diagnostics, surgery, nutritional counseling, pain management, therapeutic laser, and digital radiology. They also offer an in-house pharmacy and overnight/day boarding, suggesting a broad scope of capabilities for a wide range of pet health needs. They see dogs, cats, and some exotic pets like reptiles, hamsters, guinea pigs, and rabbits.

The distinguishing features of Foothill Animal Hospital lie in its personalized approach and exceptional staff. Unlike what one client describes as "big business vets," Foothill Animal Hospital emphasizes "one on one attention." This translates into a highly thorough examination process and detailed communication with pet owners. For instance, the extensive questioning about a pet's medical history and health concerns prior to anesthesia for a dental cleaning demonstrates their commitment to understanding each animal's unique needs and risks. This level of personal attention is highly valued by clients and contributes to a feeling of trust and confidence in the care provided.

The staff—including individuals like Brook, Jarelie, and Josy, as highlighted in a review—are consistently praised for being "amazing," "caring," "knowledgeable," and going "above and beyond." This strong team dynamic ensures that clients feel supported and that their pets receive compassionate treatment. The hospital also focuses on effective communication, ensuring pet owners are well-informed about their pet's health status and treatment options, as reflected in the positive feedback about not being "sold" on unnecessary treatments, but rather presented with options for their pet's best interest. They also use the PetDesk app for managing pet health records.

From a promotional standpoint, Foothill Animal Hospital leverages positive client experiences and potentially special offers to attract new clients. The ad for a "special on dental cleaning" mentioned by a client indicates that they utilize targeted promotions to draw attention to specific services. While not explicitly detailed in the provided information, veterinary hospitals often run promotions for services like vaccinations, dental care, or wellness packages to make their services more accessible and encourage preventative care. The powerful testimonials from satisfied customers, particularly those highlighting the compassionate and thorough care, serve as organic and highly effective forms of promotion. The shift in ownership to Dr. Travis and Jeannie in 2021 is also a key piece of information that helps manage client expectations and ensure that recent positive experiences are attributed to the current team.

Moreover, Foothill Animal Hospital appears to offer discounts, such as 5% for military personnel, seniors (65+), and service dogs, which serve as direct promotional incentives and reflect a community-oriented approach. They also participate in a Wellness Rewards Membership program, where 1% of purchases are donated to the Veterinary Care Foundation to help local pets in need, and members receive a 5% cash back reward for future services. This not only encourages client loyalty but also aligns with a philanthropic mission, further enhancing their community standing and appeal. The acceptance of payments via various methods (cash, check, MasterCard, Visa, American Express) and providing estimates for surgeries and hospitalizations also contribute to a transparent and client-friendly financial approach.

In conclusion, Foothill Animal Hospital Best Upland Vet is a highly regarded "Pet Hospital" in Upland, CA, known for its personalized, thorough, and compassionate veterinary care. Under the current ownership of Dr. Travis and Jeannie since 2021, the hospital distinguishes itself through its attentive staff, comprehensive services ranging from routine care to complex dental procedures and support for pet travel, and a welcoming environment. While promotional efforts include special offers and discounts, their strongest promotion comes from the consistent positive feedback of clients who praise their one-on-one attention and genuine commitment to going above and beyond for every pet and owner.